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“great hotel”
Review of Solaris Hotel Kuta

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Solaris Hotel Kuta
Ranked #114 of 338 Hotels in Kuta
Perth, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“great hotel”
Reviewed January 29, 2014

We stayed at Solaris for two weeks in December 2013. Having never been to Bali before we were a bit apprehensive, but when we got to the hotel we were immediately impressed.The staff were all welcoming, and gave us a complimentary drink while we checked in. We were taken to our room which, although small, was well decorated and spotless. The air con worked fine, as did the shower and free wifi. The buffet breakfast was really good - there was a range of authentic Indonesian foods as well as some western options everyday. The room was cleaned daily, the staff were always friendly, and the location was great. The only downside was the pool was mainly sheltered from the sun - not great for bathing, but not a huge issue with the beach being 5 minutes away.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rachael h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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372 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Brisbane
Level 5 Contributor
86 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed January 29, 2014

Being a new hotel the expectation was probably high. The rooms are very small, noisy and dirty. the bathrooms are filthy and scum in the showers disgusting. Breakfast was pathetic. Wi fi was ok when it worked, staff not the happy helpful crew that i have come to know and expect in Bali.The area is good as it is quiet with just a few places for a good massage. SA restaurant just down rd towards beach was excellent. Unless you get a "great special" deal the rooms are not worth the normal rate charged. THere are plenty around at the same price that offer much more.

Room Tip: not near reception due to noise
See more room tips
  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DonnR62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level 2 Contributor
7 reviews
7 hotel reviews
Reviewed January 22, 2014 via mobile

We stayed at hotel in jan 14 for 3 nights. This hotel is very close to airport and beach although beach is not that nice. Very comfortable stay. There are few restaurants near the hotel serving local food. The only negative is that cleaning can be improved slightly. Overall quite good.

Stayed January 2014
Helpful?
Thank RajatSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level 5 Contributor
59 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed January 21, 2014

This hotel is just outside of Kuta. If you're new to Bali, you'll be shocked at the state of the street. Rubbish, broken footpaths, 'shanty' style shops and general looking chaos. But it's about a 10 minute walk before you're greeted by shopping smalls and nice restaurants/hotels. Solaris appears a pleasant oasis on this particular street, looking modern and clean. The reception staff are mostly friendly, albeit some don't seem to actually understand your requests/English very welll. Unfortunately I didn't enjoy my stay as much as I would have liked as the walls are PAPER THIN and they play music really loud until late at night in the pool area/reception area. This would be okay if the rooms had soundproofing, but it's really disruptive.

Pros
- Just outside of Kuta so feels safer
- Nice pool area
- Comfortable beds
- Clean and modern rooms
- Good airconditioning

Cons
- Not much nearby on the shabby looking street
- WiFi is temperamental in some areas. Work best in reception area or pool area.
- Poor breakfast selection, which they take ages to replenish
- Paper thin walls and noise

Would stay here again if I can get a rate for around $40USD per night and if I don't care about noise disturbances at night.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blueberry_Carrot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 5 Contributor
58 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed January 15, 2014

A relatively new hotel 5 minutes from the airport.

It has a small pool around which rooms are built. I was on the second floor - perfectly practicable. Clean sheets and comfortable bed. Non smoking room which didn't smell of smoke!

A shelf had collapsed in the bathroom which no one had noticed although the staff came quickly to repair it. 2 rather small towels were in the bathroom but they gave another 2 on request. The staff were friendly and helpful at reception.

Breakfast and free wifi were included which is always a plus.

For the price I paid for two night it was exceptional value. Nice guy who did moped hire at 50,000 on the left of the front door as you come out. The road in which the hotel was situated has convenience stores which seemed to be open at all times.

The is not the hotel to go for an anniversary or a luxury break but for a good, perfectly serviceable place to stay at a very good price it was excellent

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Simon63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricky Z, General Manager at Solaris Hotel Kuta, responded to this review, January 19, 2014
Dear Simon63,

Warm greeting from Solaris Hotel Kuta-Bali.

It is our pleasure to serve you during your stay at the hotel. We are pleased knowing that you enjoy your stay especially the breakfast selection.

We also have notice your comment about the bathroom. I and team have review it and deeply check all the rooms so it will be in best condition.

Kindly please to contact us if you plan your next holiday in Bali, as we hope to welcome you back in the near future at Solaris family. Thank you.

Warm regards,

Ricky Zulfandi
General Manager
e. gm.kuta@solaris-hotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 12, 2014

stayed there a few tines and its been ok,but stayed there from the 4th till the 7th of january 2014,my wife paid the bill with our card and the bill was 1.650.00 rupia,for some reason the guy only charged us 1.500.00 rupia,then at check out the requested 650.00 rupia,because the guy never gave my wife the receipt we trusted them and paid the extra 650.00 rupia,then just got back to australia and checked my bank statment to find out that we paid 1.500.00,i have used solaris in bali and malang and its always been noisy but its clean and chep,but since this accident i will never stay there and i will tell all my friends to stay away from there

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank filipecaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 12, 2014

Arrived in the hotel at around 6pm. the service from the reception was excellent considering how busy the counter was. Requested double or queen bed, but was told they dont hv any and instead combined two singles which is fine with us. However the housekeeping does need a lot of improvements. Towels looks old and dirty. Theres a fridge but no minibar (we jst find this odd). The pillowcase shows telltale signs that it wasnt changed when the last guest checked out. Breakfast was standard. Edible but wasnt the best. Overall still quiet happy with the hotel. Might return if the housekeeping has improved.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bunbun2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricky Z, General Manager at Solaris Hotel Kuta, responded to this review, January 19, 2014
Dear Bunbun2000,

Warmest greet from Solaris Hotel Kuta-Bali.

Thank you for choosing our hotel as a place for stay during your visit in Bali. We also would like to thank you for your sharing on tripadvisor. However we are regret to hear the room less your pleasant in staying at Solaris Hotel Kuta-Bali.

Regrading your constructive feedback, I and team has taking it seriously and we are now in project to improve the linens and room cleanliness.

We hope you may gave us another opportunity to deliver the best service for your next visit to Bali. Please do not hesitate to contact me personally so we may arrange your stay more memorable and enjoyable.

Very warm regards,

Ricky Zulfandi
General Manager
e: gm.kuta@solaris-hotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Solaris Hotel Kuta

Property: Solaris Hotel Kuta
Address: Jalan Jenggala (ex. Wana Segara) | Kuta, Kuta 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
#23 Best Value Hotel in Kuta
#78 Spa Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Solaris Hotel Kuta 3.5*
Number of rooms: 88
Official Description (provided by the hotel):
Solaris Hotel is a perfect blend between the hospitality of our professional service and modern hotel. Solaris Hotel offers divinely comfortable beds to ensure your time for rest is highly enjoyable. Strategically located in the Center of Kuta Bali, only 5 minutes walk to well-known Kuta beach, 5 minutes drive from airport location "Gusti Ngurah Rai International Airport" and 10 minutes walk to Kartika Plaza road renowned of tourism, shopping mall, drinks and foods. Hospitality and service from a dedicated staff ready to pamper you and your family or colleagues, since you are in the front door of our hotel. Design a unique hotel, modern and functional style combined with professional service to make Solaris Hotel more than just a place to stay, but a manifestation of a modern lifestyle. Various latest and best facilities are provided for you, as a means of swimming pools, pool bar & restaurant, meeting rooms with full facilities, complimentary wireless internet in all areas, safe deposit box and 24-hour housekeeping services. ... more   less 
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Also Known As:
Solaris Hotel Kuta Bali

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