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Reviewed April 23, 2019 via mobile

Atanaya hotel is a great pick if u want to travel around of bali. coz its stand on the main road. means no traffic to go to this place. and especially its next to Krisna, the market place if u want to buy some souvenirs for ur relatives. and the bedroom hotel is very clean and smells realy nice that makes u relaxed after all day trip.very good place and great prices.

Date of stay: April 2019
Trip type: Traveled with family
Thank jeanniferc2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
adhityarama_w, Manajer Umum at Atanaya Hotel, responded to this reviewResponded June 14, 2019

Dear jeanniferc2019,


Greetings from Atanaya Hotel

Thank you very much for staying at Atanaya Hotel, we are very happy that you have a nice and enjoyable stay with us. We are very happy to have you as our guest here

Again thank you very much and we look forward to welcoming you again to Atanaya Hotel


Warm Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2019 via mobile

looking for good place to stay in sunset road, hotel with good pool and have buffet breakfast, but suddenly have bad room cleanliness there’s a blood in the bedcover, and the ventilating fan in the bathroom isn’t working

Date of stay: April 2019
Thank wiijaayaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asma R, Manager at Atanaya Hotel, responded to this reviewResponded April 26, 2019

Dear Wiijaayaa,

Sincerely apologize for the inconvenience that we have caused. I definitely will use your feedback to improve our service and address your points with the team.

Please feel free to reach me out at asmarahman@atanaya.com, if this is convenient to you.

We do hope to welcome you back to the Atanaya hotel in the near future, and appreciate if you contact me direct when you have plans to return.


Kind regards,

Asmarahman
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2019 via mobile

I urgently booked this hotel for one night only. We checked in at 1230am, i asked for twin but gave us a double bed instead, i was with my mother so it was ok. When we came in the room we were greeted by the strong smell of cigarette!the whole room smelled of cigarette. I called FO several times but no one picks up. I decided not to bother as we were dead tired.
Breakfast was lovely. Very helpful and attentive staffs.

Date of stay: April 2019
Trip type: Traveled with family
Thank RebeccaS347
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asma R, General Manager at Atanaya Hotel, responded to this reviewResponded April 24, 2019

Hello RebeccaS347,

Many thanks for taking the time to write your comment on TripAdvisor.

We value your feedback and I have personally taken a note of all your comments.

I would like to apologize for the shortcomings in our service as our FO should be available 24 hours and our team should be confirmed the guest upon check in whether guest need smoking or non-smoking room.

We do hope that we can welcome you back at Atanaya Hotel Bali for a different experience.


All the best,

Asmarahman
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2019 via mobile

We stayed at Atanaya Hotel during 06-10 april 2019 (4 days).

We pick executive room (twin bed).
We asked them to join the bed so it could be wider and more safe due to us have a 2-year-old toddler. Atanaya did what we asked for.

Cons:
1. The check in process took a bit long (30minutes).
2. The towel weren't ready yet when we checked in. It took 2 hours to deliver it to our room.
3. The tap in the wash basin was trouble, it only flew hot water only. But the technicians mend it when we complained.
4. Some cocroaches attacked when we got back to room from dinner.

PROS:
1. The room quite wide, clean, and comfortable with city view.
2. Enough facility inside our room: refrigerator, coffee/tea maker, sofa, writing table, drawer, cupboard, bathroom amenities.
3. AC worked well
4. TV cable all good (clear enough)
5. Lot variety of breakfast: coffee, tea, 2 choices of juice, chicken porridge, tahu tek, gado2, bakwan malang, toast, croissant, salad, puding, fried rice, noodles, sauted vegetables, sausage, fried chicken, and fruit slices. The taste quite good also.
6. When we asked for 2 more pillows, Atanaya gave it for free (no charge)
7. When we asked for 1 more towel, Atanaya gave it free also.
8. Atanaya gave us a free Drop to Airport upon our check out.
9. All staffs were friendly, helpfull, and nice. They were smiling always

Thank you so much Atanaya, it was so much pleasant stay. And will definitely comeback again when we visit Bali next time.

Date of stay: April 2019
Trip type: Traveled with family
2  Thank fransiska7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2019

Great pool with warm water, perfect value for the money.
Don't recommend to use the body lotion they provide, since it sticks to the body and leaves a weird residue.
Internet connection was OK. Can't really recall anything to complain about.

Date of stay: March 2019
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Thank ValentyD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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