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Sheraton Bali Kuta Resort
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Reviews (1,547)
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Reviewed January 8, 2014

Bali has been one of our favourite holiday destinations. We especially love to stay in Nusa Dua area, but still we stay in kuta area for few days to experience the crowd and the food in Bali. This time staying in Sheraton has been more than great. The hotel is more luxurious than other hotels in kuta we've stayed in the past. Room is quite spacious, and I especially love the garden that our room was facing in. We had reservation issue in the beginning before our arrival, but Mr. Dario Orsini and his team took care of it right away. Thank you!
If there's one thing that can be thought about is the shower sliding door in the bathroom. It works alternately to close the toilet or the shower room. However, the glass door is too clear that sometimes it's difficult to notice which side it was at, especially when waking up in the middle of the night. My daughter got a knock on the head once. But, other than that, everything was great!

  • Stayed: January 2014, traveled with family
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Thank jule2517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this reviewResponded January 12, 2014

Dear jule2517,

Thank you very much for taking the time to share your experience.

I am extremely glad to learn we have managed to turn around what started as a not too pleasant experience and we are sorry for the inconvenience.

We are glad to hear that overall your stay was an enjoyable one and now Kuta became one of your holiday destinations. I do apologize for the areas which fall short of your expectations and uncomfortable for your daughter as well.
Once again thank you for sharing and we all look forward to welcoming you back!

Warmest regard,

Dario Orsini
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2014

1. I join a spa package which is 90 mins , but i found that it is less than 90 (i went into the room at around 11am and i left after shower which is 12.30pm) at least 15 mins has gone. And i think the location of the spa is not good, which beside the swimming pool and there has a lot of child scram over the treatment.
2. The room, i have a "ocean view " room, which is a gap of the ocean can see.
3. The shower water is not hot enough and the water is not strong. It is too weak for shower and there is a "Piss" smile inside the bathroom
4. Breakfast buffet, there are a lot of choice of the food but taste worse.
5. Location, it is in the town center which is super close to anywhere.

Room Tip: 1. I join a spa package which is 90 mins , but i found that it is less than 90 (i went into the room at around 11am and i left after shower which is 12.30pm) at least 15 mins has gone. And i think the location of the spa is not good, which beside the swimming pool and there has a lot of child scram over the treatment. 2. The room, i have a "ocean view " room, which is a gap of the ocean can see. 3. The shower water is not hot enough and the water is not strong. It is too weak for shower and there is a "Piss" smile inside the bathroom 4. Breakfast buffet, there are a lot of choice of the food but taste worse. 5. Location, it is in the town center which is super close to anywhere.
  • Stayed: January 2014, traveled as a couple
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6  Thank Ariel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this reviewResponded January 8, 2014

Dear Ariel K,

Warmest greetings from Sheraton Bali Kuta!

First and foremost thank you for taking the time to share your feedback with us and I am very sorry to read that your spa, room and culinary experiences were below your expectation and rather than allowing you to enjoy, it has created frustration!

I have taken notes on your feedback and I have shared your comments with the teams. Rest assured that together we will work hard to avoid such experiences in the future.

Again thank you and if your travels take you back to Bali, please contact me personally and I will be more than happy to assist with your arrangements.

Warmest regards,

Dario Orsini
General Manager

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Reviewed January 7, 2014

We stayed at the Sheraton Kuta from December 29 to January 8th. The Hotel is new and rooms are modern well furnished and serviced. Really spacious rooms, large balcony and a great view of the Ocean and nightly fireworks display. The staff is incredible, super friendly and always looking forward to help out. The lobby lounge has a superb view of the ocean - a great place for a drink and the infinity pool is a great spot to spend the day - great food by the pool from the Bene Restaurant, especially the Pizza's. The breakfast buffets were always a treat at the Feast. The location is also great, right next door is the BeachWalk Mall which has variety of restaurants and a great food court, loads of shopping and message places just around the corner. Could not have asked for more. Thanks to General Manager - Dario Orsini and his team for a wonderful memorable stay. Highly recommended when in Bali.

  • Stayed: December 2013, traveled as a couple
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Thank Pixiu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this reviewResponded January 8, 2014

Dear Pixiu,

Warmest greetings from Sheraton Bali Kuta Resort!

Thank you very much for taking the time to share your Sheraton experience and I am thrilled to learn that we have made your overall stay a memorable one and that you enjoyed the food! Indeed, our pizza is set to please a lot of people’s “taste buds”…

Thanks for your positive note on our services as our guest satisfaction is always our highest priority and I will ensure your comments are shared with the team that makes this possible. It will definitely motivate them to keep up the good work.

We hope that your wonderful experience will bring you back to Sheraton Bali Kuta and we are looking forward to re-connecting with you.

Warmest regards,

Dario Orsini
General Manager

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Reviewed January 6, 2014

the hotel is located in the best spot of Kuta Beach. Eventough the beach which is front of the hotel is not quite beautiful, but i think it is enough for me to walk around here. The hotel is near with the all facility you need such as supermarket, mcDonald, KCF, even hard rock cafe.
The foods was delicious and had alot of variations, from english breakfast, breads, cakes, sushi, salad, seafood and indonesian cuisines.
The staff was helpful and friendly. The pool was nice with the sea view.

  • Stayed: November 2013, traveled on business
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Thank ekojuhasmon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this reviewResponded January 8, 2014

Dear ekojuhasmon,

Warmest greeting from Sheraton Bali Kuta Resort!
I am extremely glad to learn that we have been able to create a memorable new Kuta experience and that you really enjoyed our strategic location, our infinity pool and our culinary efforts. I will share your kind words with the team and I am sure they will be happy to know their hard work doesn’t go unnoticed.

Thanks also for sharing about the beach, we indeed work with the local government to see how we can work together to upgrade the beach experience.

Again thank you for spending your time with us and we look forward to welcoming you back to the island of Gods.

Warmest Regards,

Dario Orsini
General Manager

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Reviewed January 4, 2014

we stayed here for a week in february 2013. Even though the hotel was new there is nothing i can complain about. Room was just great, with a beautiful balcony and ocean view. We stayed using spg points but I would definitely pay to stay again! Location is just perfect. The only negative side is that the beaches at kuta are not so great but if you like to walk, you can find a great spot 15 minutes away.

  • Stayed: February 2013, traveled as a couple
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Thank Adri1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this reviewResponded January 6, 2014

Dear Adri1981,

Warmest greeting from Sheraton Bali Kuta Resort

I am extremely glad to learn that we have been able to create a memorable new Kuta experience and also personally thank you for your loyalty to STARWOOD.

Thanks also for sharing about the beach and perhaps if your travels bring your back to Bali we could work with our Concierge team to take you some different areas too. Having said that, we will indeed work with the local government and see how we can assist each other to ensure the beach maintenance.

Again thank you for spending your time with us and we look forward to welcoming you back to the island of Gods.

Warmest Regards,

Dario Orsini
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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