The hotel is located along Kuta beach, which is currently a one-way traffic road. If you're not planning on travelling around much to the other areas aside from Kuta, Legian, Seminyak, then the location is perfect! Otherwise, traffic just to get around the hotel onto the bypass can be very daunting! On the same note, with Kuta Square and Beachwalk all within walking distances, staying put really does not seem like a bad idea as you have an abundant choice of eateries (and a brand new cinema), branded and local bargain shopping and the beach!
The hotel itself is simple and fuss-free. Check-in was swift and they very kindly accommodated an earlier check-in for us. However, the physical structure of the elevators/stairs and rooms proved confusing initially and if you're assigned a room at the end of the wing/building, be prepared for a walk each time you need to access the common areas like spa, restaurants, lobby or pool.
The rooms are spacious and clean cut. First impression is great as the bed is presented well and natural lighting is abundant! Housekeeping's attention to details of cleanliness could do with some improvement as there were ants on the floor, water marks on the glass panels in the bathroom, soap scum on the rain shower and rotten egg smell from the standing shower drainage (which was unbearable each time we needed to take a shower!).
The pool is sized enough to accommodate the peak hour crowd but do expect noise as the entire pool area is rather dense with lounge chairs and sun beds closely arranged. What was excellent was that there were treats circulating from the italian restaurant Bene each afternoon that we were there! A novel idea to keep guests happy as well as invite guests to dine at the restaurant! Each evening, the local Balinese dancers from the lobby would perform at the poolside as well so it is a bustling area and not one which is quiet and serene. They do have sun beds near the pool at the garden area which has lesser traffic and noise should you need a quiet location.
Shine Spa is located right at the pool area, which is something I found very strange as the noise was not blocked out given the open design concept. This made all our treatments in the rooms noisy and distracting, despite the piped in spa music. Also, because the spa is divided by glass panel doors, it doesn't create an immediate change of ambience or environment when you first step in, the usual spa feeling you'd expect before a relaxing spa treatment. The therapists are friendly and generally not consistent in their whole ritual having experienced the same spa treatment with different therapists. Overall, still worth a visit and worth the convenience when you're looking for a short weekend of relaxation!
Bene restaurant is decent with their menu selection and their private dining rooms makes for a wonderful location to host dinners for a small group of 8. Service is prompt and the team are ever willing to please!
Front Office staffing needs to be reviewed as each time there seems to be a queue at the desk when actually there are staff members seated inside the back office. So guests are kept waiting when most of the time is was not necessary. Best to call for assistance or to have them prepare billing prior to check-out to cut down on waiting time.
Lastly, for a relatively new hotel, the wear & tear and/or general maintenance seems pretty poor. Wooden furniture in the room was scratched or had scuff marks, walking along the hallways you could see walls needing paintworks or touch-ups, etc.
For what it's worth, I'd still keep this hotel as an option for my next return to Bali!
- Official Description (provided by the hotel):
- Sheraton Bali Kuta Resort offers and exclusive and secluded retreat, amidst spacious open air terrace, outdoor pools and unrivalled view of the ocean. This luxury leisure Bali hotel will introduce 203 guestrooms and suites featuring a spacious private balcony of the ocean scenery, including a two-story Oceanic view Presidential Suite with contemporary approach of Balinese interior, as well as the latest in-room technology and Sheraton Signature Sleep Experience. Relax with our open-air rooftop pool, or dine in two of our signature restaurants – featuring Bene a light-hearted, upbeat and fun-filled modern Italian trattoria, as well as Feast an all-day market of cuisine with visual explosion, all made over open kitchens. ... more less
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- Also Known As:
- Sheraton Bali Kuta Resort