Okay so I stayed here during the first week of this hotel being opened, of course there are going to be "finishing touches" to be completed. As a Platinum SPG member I have watched this project develop over the past two years and was of course eager to come and try it out. It didn't disappoint!
As a Platinum SPG Member I had hoped for an upgrade on arrival however none of the suite rooms were available, this was no problem as even the standard rooms were spacious, clean and I even had an ocean view (which all rooms seem to have).
The location is perfect, right across from the beach, next to a good shopping centre with convenient restaurants and also close to Poppies Lane for bargain shopping.
This hotel has a style "eco" design that is both relaxing and stylish without being pretentious (like many other of Bali's 5 star resorts). The focal point has to be the bar / lounge area that frames the beach and horizon perfectly for those "Sunset-Drinks". Arguably one of the best "Sunset-Bars" in Bali! All Style!
Being the opening week, this was always going to be a crazy time for staff and management, but hats off to Dario and his team who made everyone feel welcome and comfortable, despite the challenges and finishing touches that he was coordinating. Also, front of house staff were professional and welcoming - Guest Services Manager Kris needs a special mention for her sheer patience and professionalism. She could not have done more to make my visit more comfortable and with a smile too!
To those who arrive in opening week and then complain that things aren't 100% smooth and perfect, the word delusional comes to mind.
This is a fantastic hotel, in a fantastic location with fantastic staff. I'll be back for sure!
- Official Description (provided by the hotel):
- Sheraton Bali Kuta Resort offers and exclusive and secluded retreat, amidst spacious open air terrace, outdoor pools and unrivalled view of the ocean. This luxury leisure Bali hotel will introduce 203 guestrooms and suites featuring a spacious private balcony of the ocean scenery, including a two-story Oceanic view Presidential Suite with contemporary approach of Balinese interior, as well as the latest in-room technology and Sheraton Sweet Sleeper Bed.Relax with our open-air rooftop pool, or dine in two of our signature restaurants – featuring Bene a light-hearted, upbeat and fun-filled modern Italian trattoria, as well as Feast an all-day market of cuisine with visual explosion, all made over open kitchens. ... more less
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- Also Known As:
- Sheraton Bali Kuta Resort