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“Great Hotel! ”
Review of Fontana Hotel Bali

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Fontana Hotel Bali
Ranked #25 of 251 Hotels in Kuta
Certificate of Excellence
Gauteng, South Africa
1 review
“Great Hotel! ”
Reviewed February 11, 2014 via mobile

Fontana is a great hotel, very reasonably priced for what you get, and the staff are very friendly and helpful. The restaurant at the hotel has amazing food. By far the best was the spa at the Hotel on the top floor. One of the best massages I have ever had. I thoroughly recommend this hotel. The only thing is that it is not close to the beach. A quick taxi ride away will get you there. For us it wasn't a huge issue. We also didn't stay in Kuta that long only two nights. It was the perfect stop over for us before we headed to Amed.

Stayed January 2014, traveled as a couple
Helpful?
Thank Tazzy2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fontanahotelbali, Front Office Manager at Fontana Hotel Bali, responded to this review, February 17, 2014
Greetings Tazzy2005,

Thank you for your time in writing a very great comments about Fontana, We are very happy and glad to hear that you had an enjoyable experience on your recent stay with us. Especially the spa experienced that you had, it was a fantastic experience where i do believe that all the reviewer will try to get the same one isn't it?

Fontana provide accommodation in Kuta Area without having to fight the crowd. The Concept of Fontana Hotel Bali is providing an oasis in the central Kuta, which is nowadays familiar with crowd and busy situation where most of the tourist felt annoyed during their resting time. As well we provide a free shuttle every one hour to the Legian area so our guest can more explore their time to do some activities even going to the beach.

We will always very welcome and will amaze you with another memorable experience, Looking forward to see you on your next visit.


Best Regards,


Eko Wijana
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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725 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Perth, Australia
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed February 10, 2014

What could have been a pleasant stay was marred by the theft of items from our room. We reported these to management , and they said that they would look into it and get back to us - well 5 days later and we were still waiting for them to get back to us. Every day I would ask them - "we are still looking into it" was their reply. Finally on the morning that we were leaving I confronted them and their reply was "oh madam, we have talked to our staff and they all say they havent taken it" well of course they would say that - who would admit to stealing and risk losing your job.

In 14 trips to Bali, I have NEVER had items taken from my room before. Due to these thefts (2 items) and the total lack of interest from Management I would never ever stay at this resort again and would recommend that you dont either. You do not know who has access to your room whilst you are out and if you cant trust the staff, you cannot relax and enjoy your stay

Had we know that it would take 5 days to "resolve" we would have moved out straight away

Room Tip: Ask for a balcony - we didnt get one and trying to dry bathers etc is very hard
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Carol M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fontanahotelbali, Front Office Manager at Fontana Hotel Bali, responded to this review, February 15, 2014
Dear Carol M,

Greetings from Fontana Hotel Bali Bali and thank you for staying with us recently. Following your review posted today, we would like to thank you for your time and energy since our guests' perspective is very important to us and so is your constructive feedback for everyone alike, our team as well as for readers and visitors from all around the world.

Firstly, it is with deep personal regret that you did not particularly enjoy your stay with us. We at Fontana Hotel Bali understand the importance of fulfilling our guest’s expectation and it concerns me greatly that you have departed our resort with a negative impression.

I was concern to read about your comment in regards about your belonging which stolen by our staff. We received your loss report regarding the medicine & earphone on Tuesday night, where you just realized after three days stayed with us, however your loss report has been followed up by doing an investigation to all of the staff who has access to your room from Sunday until Tuesday by our Chief Security and check the CCTV record as well, but we could not find any record and investigation results that your belongings was taken by our staff. On this case I personally tried to contact you on Friday evening in order to explain the result, however you were not in the room until my duty is finished, as well I mentioned to you when I met you on Monday Morning before check out. On Saturday, our Manager on Duty has met you and informed the result of your report. We really appreciate your comments; however we still should remain the evidence that we cannot prove.

Your direct response and email to me will be more than welcome for discussing your experience as we really would like to ensure satisfaction to our guest.
Once again, thank you for sharing your point of view with our readers, I am personally apologize we were not able to please you entirely. Our team will continue working hard in our efforts to satisfy every Fontana’s customer. As usual, please feel free to contact me personally to fom@fontanahotelbali.com I always available for any queries and very happy to assist of course.



Best Regards,

Eko Wijana
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bali, Indonesia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 8, 2014

Great hotel with really good staff, really attentive and nothing is too much trouble, good spa and great food, I'm surprised this hotel does not increase the room price. A special thank you to all the staff for my stay it was amazing.

Room Tip: Back facing away from road, but never disturbed by noise.
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  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mytimetravel2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fontanahotelbali, Front Office Manager at Fontana Hotel Bali, responded to this review, February 17, 2014
Greetings Mytimetravel2014,

Greetings from Fontana Hotel Bali Bali and thank you for staying with us recently. Following your review posted few days ago, we are very happy and glad to hear that yo feel very happy and satisfied with the services provided by the staff. We are commit to always give our best to our loyal guest like you and will amaze you with another memorable experience.

We look forward to welcome you back on your next vacation to Bali.


Best Regards,


Eko Wijana


Front office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 7, 2014

The Fontana's best asset is it's staff. From the moment my sister and I arrived and the taxi door was opened for us to the moment our luggage was loaded into the vehicle to leave the staff were always there, helpful and courteous, but most of all friendly. We stayed for a week in a twin deluxe room on the third floor.
The room was comfortable and had everything we needed. Breakfasts were included in the price, we gave the cooked bacon, sausages etc a miss as they were served cold, but the omelettes cooked to order were more than sufficient, especially when followed up by a hot off the grill banana pancake.
We dined in the hotel's restaurant most nights, including for the special Chinese New Year event.
I found the Kung Pao chicken to be a little overpowering, and the sweet and sour pork a little tough, but any shortcomings were more than made up for with the lasagne (to die for), and other dishes.
We also lunched in a few times, Mie Goring was cooked perfectly and the pizzas available in Sunny 16 were also good value.
The Spa was booked out on the days we were hoping to visit, (an indication of its reputation), so cannot comment.
We had most contact with front of house and restaurant staff, as already mentioned we could not fault their commitment to their work. The Hotel organised a driver for us when we wanted to travel out and about and take in some of the sights and sounds of Bali further afield, and I would like to take this opportunity to also recommend the driver the hotel organised for us, Ketut, a lovely young man with a very broad knowledge of Bali, his history and stories.
All in all our first holiday together in almost 30 years was made even more enjoyable by our choice of hotel. Thanks to everybody who made our week so much fun!

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank R0N1CE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fontanahotelbali, Front Office Manager at Fontana Hotel Bali, responded to this review, February 17, 2014
Greetings RON1CE,

Greetings from Fontana Hotel Bali Bali and thank you for staying with us recently. Following your review posted today, we would like to thank you for your time and energy since our guests' perspective is very important to us and so is your constructive feedback for everyone alike, our team as well as for readers and visitors from all around the world.

Fontana provide accommodation in Kuta Area without having to fight the crowd. The Concept of Fontana Hotel Bali is providing an oasis in the central Kuta, which is nowadays familiar with crowd and busy situation where most of the tourist felt annoyed during their resting time.
Thank you for your great comments in regards with the conditions of our hotel especially how great is the services provided by all of the staffs. We are very confidence to always give our hand to meet the guest expectation.

We will look forward to welcoming you back and amaze you with another memorable experience.


Best Regards,


Eko Wijana
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 2, 2014

I selected Fontana hotel for a quick 4D3N trip to Bali with my family (of 4) upon reading such positive reviews about it on Tripadvisor and was so glad that we had made that choice!

The very first thing that one would notice upon stepping into the rather eclectic property, is the warm and friendly smile of each and every staff in there; who ensure that check-in is carried out as swiftly as possible.

The hotel is conveniently located at only about 10 mins from Ngurah Rai Aiport and Kuta beach, which made it extremely easy for us to move about. Although the rooms may at first seem to be sparsely furnished, we were pleasantly surprised to discover that it had everything that one would need for a comfortable stay in Bali!

The exceptionally efficient team of staff ensure that even the smallest of your concerns are taken care of- when we requested for electric irons (with ironing board) not only was it delivered within 10 mins of our request, but the housekeeping staff actually called us within 15 mins of our request to check if it had been attended to. Even 5-star hotels in which we had previously stayed at, never did that!

Moreover, the whole concept of the hotel was a very "open" one, which made it very easy for us to meet and interact with guests from many other parts of the world during our stay. Personally, my most favourite aspect of the hotel was the design of the lounging area next to the bar, where one could spend the whole day doing nothing but just laying on the lazy couch, UNDISTURBED!

I could go on singing praises about this hotel, but one main reason why I'll return to Fontana hotel, apart from its quiet location and efficient staff, is the extremely comfortable bed and pillows in the rooms!

In short, I would personally rate it five out of five & it's definitely worth more than what you would pay per night at a luxury resort in Bali!

Room Tip: Most rooms have a pool-view and a balcony but if you want more privacy, request for higher floors or...
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank trevellation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fontanahotelbali, Front Office Manager at Fontana Hotel Bali, responded to this review, February 17, 2014
Greetings trevellatin,

Thank you for taking the time to share your valuable stay experience with us. We are very happy and glad to hear that your recent stay was enjoyable, will definitely share with the team as they will be delighted to have enhanced your stay.

We are glad to hear that you are very impress with the design of the lounging area next to the bar and become your favorite aspect.

Fontana core is dynamic, we will always improving and maintain the service standardization to pampering our guest a memorable experience. We will look forward to welcoming you back and amaze you with another memorable experience.

Regards,


Eko Wijana
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Urbino, Italy
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 29, 2014 via mobile

Impeccable customer service
Amazing hotel
Delicious food
Nothing really nothing to complain
We absolutely spent a beatiful an relaxing time, is also true that Fontana Hotel is close to everything in Bali and for everything that you need the hotel's assistant are ready to help you.

Stayed January 2014, traveled as a couple
Helpful?
3 Thank Alessandro C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fontanahotelbali, Front Office Manager at Fontana Hotel Bali, responded to this review, February 17, 2014
Greetings arketepi,

Thank you for taking the time to share your valuable stay experience with us. We are very happy and glad to hear that your recent stay was enjoyable, will definitely share with the team as they will be delighted to have enhanced your stay.

We are very honored receiving your comments about the hotel, the staff, the facilities, and the food. We always do our best to ensure your stay is memorable.

Fontana core is dynamic, we will always improving and maintain the service standardization to pampering our guest a memorable experience. We will look forward to welcoming you back and amaze you with another memorable experience.

Regards,


Eko Wijana
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 27, 2014 via mobile

I normally aim to write reviews, but after the holiday never get around to it. However, this hotel deserves a review and I'm writing it by the pool half way through our stay! I've paid 5x the price at other hotels and not received the same level of comfort or hospitality shown here. Balinese people are very friendly and with a little appreciation and respect will do anything for you.

Excellent new hotel with spotless rooms and good facilities.

We opted for a deluxe room and glad we paid the extra to get a nice view, balcony and slightly better room.

The beds are very comfy, the bathroom is contemporary with all the needed facilities and toiletries provided, the AC is quiet and there are numerous English TV channels including a decent music channel.

The free mini bar is an unexpected bonus.

The swimming pool is very nice, as is the surrounding decking. However, I think they should look to buy a few more as they all get taken very early. The background music is relaxing and has a good selection of music, many I recognise from clubbing chillout albums.

For those interested the gym has all the essential equipment for a quick workout.

The breakfast is very good and they will bring you a very good espresso, cappuccino or late if requested p. Unfortunately these speciality coffees are limited to one each (fair enough).

It's a bit out of the way of the hustle and bustle in Kuta, but in my eyes that's a bonus and only a £1 taxi ride away. You could walk in 20-30mins but the pavements run out in sections.

Overall a fantastic hotel and I'm not surprised it's rated as No.1, don't let the bargain price put you off. It really is as good as all the reviews say, in a lot of ways better!

Stayed January 2014, traveled as a couple
Helpful?
2 Thank Jamie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fontanahotelbali, Front Office Manager at Fontana Hotel Bali, responded to this review, February 17, 2014
Greetings Jamie S,

Thank you for taking the time to share your valuable stay experience with us. We Love to hear that your recent stay was enjoyable, will definitely share with the team as they will be delighted to have enhanced your stay.

Fontana provide accommodation in Kuta Area without having to fight the crowd. The Concept of Fontana Hotel Bali is providing an oasis in the central Kuta, which is nowadays familiar with crowd and busy situation where most of the tourist felt annoyed during their resting time.
Thank you for your great comments in regards with the conditions of our hotel especially the pool and the location. Besides 7 daybeds in the pool where actually we provided another 4 bean bags to maximizing our guest can be accommodated while spend the time and enjoying the sun by the pool side. We as well provided a free shuttle bus every one hour up to Legian street where the guest can book in advance.

Fontana core is dynamic, always improving in serving our guest is our standard. We will look forward to welcoming you back and amaze you with another memorable experience.


Best Regards,


Eko Wijana
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fontana Hotel Bali

Property: Fontana Hotel Bali
Address: Jl. Dewi Sri no. 68, Legian, Kuta 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Kuta
#8 Romantic Hotel in Kuta
#12 Best Value Hotel in Kuta
#16 Spa Hotel in Kuta
#18 Luxury Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Fontana Hotel Bali 4*
Number of rooms: 136
Official Description (provided by the hotel):
Fontana Hotel Bali, a PHM Collection offers an affordable Balinese lifestyle experience in an elegant way. A collaboration masterpiece by environmentalist architect, Popo Danes, and the former Super Potato Tokyo's designer, Nobuyuki Narabayashi, it is uniquely designed to accommodate a modern lifestyle in Bali while maintaining the authentic feel of Balinese nature. Located right at the center of Kuta area, just one block away from Legian area and 20 minutes away from the Ngurah Rai International airport, Fontana Hotel Bali, a PHM Collection gives you an opportunity to experience the true Kuta without having to fight the crowd. ... more   less 
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Also Known As:
Fontana Hotel Bali Kuta

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