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“Nice villa, great for relaxing”

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BEST WESTERN Kuta Villa
Ranked #95 of 251 Hotels in Kuta
Surabaya, Indonesia
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Nice villa, great for relaxing”
5 of 5 bubbles Reviewed October 6, 2013

Everything was great and unforgettable, good service, clean and comfortable villa room.
So many low cost restaurants and supermarkets around, even pharmacy, in just 5 minutes walking. F&B prices are reasonable but improvement is much needed, especially the italian food.

Room Tip: Don't choose villa near the lobby / swimming pool, it's noisy
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Irwan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWKV99036, General Manager at BEST WESTERN Kuta Villa, responded to this review, October 9, 2013
Dear Mr. Irwan HH,

Thank you for completing the survey regarding your recent stay at BEST WESTERN Kuta VIlla.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at gm@bwkutavilla.com.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

KETUT GUNARTA
BEST WESTERN Kuta Villa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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524 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Dallas
Level Contributor
89 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed October 2, 2013

We were drawn to the Best Western because of the private plunge pool and outdoor shower with the room. The lady at the front desk gave us a discounted rate which was great until her manager decided not to honor it. He was rude and basically threatened us when we tried to reason with him. His attitude pretty much put a damper on all that was good about our stay. Other than a frightening experience at the front desk, the room was nicely decorated, the outdoor shower and plunge pool were an awesome treat and the hotel is centrally located, albeit in a sketchy area that is loud and surrounded by dirty, pothole filled streets and side walks. We ultimately moved to another hotel that was much more peaceful and had friendlier/more professional staff.

Room Tip: Get the room with the plunge pool...you won't regret it!
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TexShelli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWKV99036, General Manager at BEST WESTERN Kuta Villa, responded to this review, October 2, 2013
Dear Ms. Texshelli,

Thank you for completing the survey regarding your recent stay at BEST WESTERN Kuta Villa.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We really do apologize for the staff attitude was happened to you and from this we make sure to make more training how to treat the loyal costumer like you, We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at gm@bwkutavilla.com.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

I KETUT GUNARTA
BEST WESTERN Kuta Villa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, WA
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 1, 2013

My girlfriend and I stayed at this hotel in 2012, not long after it opened.

Staff - Helpful and polite. They would often go out of their way to make sure we had everything we needed.

Rooms - Clean and relatively spacious. We had a room with an outside bathroom and dipping pool, which proved to be a fun novelty.

Restaurant - Breakfast was a pretty typical for a Bali hotel. Wouldn't stay it was a stand out. Lunch and dinner menu was better, with both western and asian options.

Location - The hotel's location did let it down a little. The hotel is down a little allyway, which can be easily missed by taxi drivers. When we were there, we often had to direct drivers to the hotel. I would advise taking a print out map of the hotel location on outings.
There is little 711 shops nearby, and taxi's do frequent the nearby area.

Overall, it's a good stay. I would stay there again, but there are hotels in better locations for a similar price.

Room Tip: Rooms with the dipping pool have very large outdoor bathrooms.
See more room tips
  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWKV99036, General Manager at BEST WESTERN Kuta Villa, responded to this review, October 2, 2013
Dear Mr. DcGasper,

Thank you for completing the survey regarding your recent stay at BEST WESTERN Kuta Villa.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. we have some action has been prepare for the card now are available at the reception you could take before going out of the hotel and for the alley we are now developing the road and the pedestrian from the main road to the hotel.

If I can be of assistance in the future, please don't hesitate to contact me at gm@bwkutavilla.com.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

I KETUT GUNARTA
BEST WESTERN Kuta Villa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed September 30, 2013

After I booked it on an online hotel booking website, I just realised that it's cheaper to book it on their website. It not within the walking distance to Kuta Beach but it's easy to catch a taxi. It's very close to the airport and you have no worry of stuck in the traffic. The staff are very friendly, polite and speak very good English. I like the design of the villa room but I think it is more suitable for a couple. Breakfast if pretty good with lots of variety.

Room Tip: Villa room for couple who wanted some romantic time
See more room tips
  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JiaLinANG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWKV99036, General Manager at BEST WESTERN Kuta Villa, responded to this review, October 1, 2013
Dear Ms. JiaLinAng,

Thank you for completing the survey regarding your recent stay at BEST WESTERN Kuta Villa.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at gm@bwkutavilla.com.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

I KETUT GUNARTA
BEST WESTERN Kuta Villa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miri, Sarawak, Malaysia
1 review
4 of 5 bubbles Reviewed September 26, 2013

This is actually my first time visiting Bali. This hotel suprised us with welcoming drinks..the room I stayed was a bit noisy ( motorcycle ).. So, for traveler want to have quiet surrounding, Best Western is not the option. but they do have clean swimming pool.. so so breakfast.. but with beautiful pathway...

Room Tip: Maybe can request not near to the basement/ near the road perhaps...
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Carol C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWKV99036, General Manager at BEST WESTERN Kuta Villa, responded to this review, October 1, 2013
Dear Ms. Carol C,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at gm@bwkutavilla.com.


Sincerely,

Ketut GUnarta
BEST WESTERN Kuta Villa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kampar, Perak, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed September 24, 2013

Staff overall are beautiful.The staff very nice.We took a bungalow with a little private pool. But the pool have little bit not clean. The rates are reasonable and food is very good. It's the best and safe place for tourists. I loved to stay again and enjoyed it.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank VH0ng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWKV99036, General Manager at BEST WESTERN Kuta Villa, responded to this review, September 25, 2013
Dear Ms. Vhong,

Thank you for completing the survey regarding your recent stay at BEST WESTERN Kuta Villa.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at gm@bwkutavilla.com.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

I KETUT GUNARTA
BEST WESTERN Kuta Villa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
5 of 5 bubbles Reviewed September 23, 2013

We stayed for 8 nights,,,,I think staff n their services was excellent.Very clean rooms and the outdoor bathroom facilities was brilliant. Very near to airport n beach n shops. The rates are reasonable and food is very good. It's the best and safe place for tourists. I loved to stay again and enjoyed it.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Sunsup8189
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWKV99036, General Manager at BEST WESTERN Kuta Villa, responded to this review, September 23, 2013
Dear Ms. Sunsup8189,

Thank you for completing the survey regarding your recent stay at BEST WESTERN Kuta Villa.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at gm@bwkutavilla.com.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

I KETUT GUNARTA
BEST WESTERN Kuta Villa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Kuta Villa

Property: BEST WESTERN Kuta Villa
Address: Jl. Nyang Nyang Sari No. 2, Kuta 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#36 Family Hotel in Kuta
#62 Spa Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN Kuta Villa 3.5*
Number of rooms: 86
Official Description (provided by the hotel):
Best Western Kuta Villa is the new crown jewel of Kuta, Bali. The sanctuary is ideally located in the heart of The Island of God (Bali's nickname) : just minutes from the excitement of tourist attractions such as the famous Kuta Beach, souvenir market, vibrant shopping area, local and international food attractions and Bali’s night life. Imagine, being close to the action, yet protected from the hustle and bustle at night, by the brilliant landscape of its surroundings.The hotel is designed with Balinese style architecture, from the lobby until our SPACIOUS one bed room villa. Our guests can enjoy our extra comfortable bed, outdoor shower, plunge pool, bath tub, 60 channels cable, LCD flat screen TV, abundant amenities, wi-fi internet connection and hot breakfast buffet.As part of our service, laundry, business center and meeting room and airport shuttle service also available for accomplishing your needs.Feel total relaxation in your villa or at the pool, our friendly staffs will make sure you are taken care well at your new home while you are away from home. For a memorable visit to Bali, make a reservation today at BEST WESTERN Kuta Villa. ... more   less 
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Also Known As:
BEST WESTERN Kuta Villa Bali

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