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Grand Mega Resort & Spa
Ranked #123 of 250 Hotels in Kuta
Reviewed November 13, 2012

My husband and I spent two weeks at this hotel. We have everything amazing to say

Service: the staff was an amazing group of people who did everything in their power to make your stay flawless. The hotel also has a free shuttle to Kuta centre on the way their. However you have to cab back. My husband and I just walked back. The breakfast was diverse and delicious. There was western food and Indonesian food. The hotel boxed us a breakfast at 5 am for our flight. They were just so sweet in doing that. The manager was very responsive to guest problems. There was a drunk group of Aussie ( surprise surprise.. Not) that started damaging the hotel property. The a manage called the police and kicked them out. They then called us is in our room to reassure the guests that the drunk violent Aussie group was kicked out. It was also my husbands birthday and they surprised him with a cake at pool side and sang happy birthday!! It was so thoughtful

Hotel room: the room was spotless and gigantic. I love the big bathrooms. Housekeeping did a great job of cleaning every morning. They take pride in keeping their hotel rooms clean.

Location: I enjoy the location because their was a mall across the sleep with lots of food options. We didn't care to be in Kuta centre due to the hotels free shuttle in Kuta.

I would definitely stay at this hotel again!!!! Thank you for the yummy surprise birthday cake for my Husband!! This hotel is a dream

  • Stayed: September 2012, traveled as a couple
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1  Thank Msekha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 11, 2012 via mobile

This place is amazing! We are a young couple traveling.
We arrived at hotel to be greeted by a very friendly guy that took our bags to reception, at reception we were greeted by 4 smiling girls, half way through our check in we received our welcome drinks and hot towel, we were then taken to our room and the guy talked us through our room and explained everything :)
A crossing guard took us across to the mall again super happy & friendly
We returned from shopping and went to the pool bar were the staff were even more friendly! I am amazed and in love!
And we have only been here 7 hours
Definitely would recommend to couples :)
Best service ever! I have never seen staff so happy to be at work
The owner/manager must be great to work for

  • Stayed: November 2012
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2  Thank aylamatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2012

We stayed for our first 2 nights here. I found the room and resort to be very clean and room service was great. The pool area and swim up bar were awesome and buffet breakfast was beautiful, fresh pancakes, eggs and omelets made to your request. It was about a 10 minute walk to central Kuta or a short taxi ride. If you aren't used to Bali the taxi drivers do try to rip you off so you are best to get the resort to call one for you as they will always run the meter and the road is very busy so hard to get one yourself. There is a big shopping mall with restaurants across the road. It's not the best position but it's a lovely resort and the staff were great

Stayed: October 2012, traveled as a couple
1  Thank Naomi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2012

*Staff very friendly and helpful
*Location was too far from Kuta
*U need to catch a taxi and there is traffic 24/7!
*Taxi Drivers are mostly rude and want to rip you off!
*Rooms were weird, Bathrooms were massive but rooms were tiny. Probabely 20 sq.m bathroom area and 15 sq.m was the room.
* No privacy at all. The room didn't have a wall on one side, instead a glass wall which you could see the pool from it. The curtains in the bathroom open from down to up so even if you open them slightly, everyone at the pool can fully see the inside. So the room was always dark with no sunlight. The lights were so weak and the room was very very very dark.

Room Tip: Definitely not first level as everyone can see inside your room.
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  • Stayed: September 2012, traveled as a couple
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3  Thank Ethan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ketut Budi S, Director of Sales at Grand Mega Resort & Spa, responded to this reviewResponded November 3, 2012

Dear Ehsan,

Greetings From Grand Mega Resort & Spa Bali

Thank you for your stay and we appreciated the time share your experience and to explain your constructive comment.

Please to informed that every constructive comment about the hotel are taken seriously by the management and followed up.

once again thank you for your stay and your valuable comment to improve our facilities to be more better and make our guest Happy.

Regards,

I Ketut Budi Setiawan
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 25, 2012

Our first trip to Bali and scored "opening" specials on Agoda. A driver picked us up from the airport and from the begining went out of his way to make sure we were comfortable. The trip to the hotel took about 15-20 minutes, but the traffic was terrible.
Once we arrived at the hotel, we were greeted by the admin staff to organise a check in and were given cold flannels and welcomes drinks (non-alcoholic).
We were checked in quickly and then were shown to our room. Rooms were AMAZING and so clean. When we arrived to our room, the staff put our bags away for us and one of the staff were in the bathroom running us a bath.
An hour after check in I headed to the day spa for an hour long massage which cost us the equivalent to $18.00 AUD - and was AMAZING! After the massage I was given a complimentary ginger tea which was devine.
Breakfast at the hotel was also devine! You could eat and not have to eat lunch! Noodles, rice, and egg man who makes your eggs for you fresh and to how you like them. Pancakes are also cooked to how you like them with fruits or chocolate chips!!
The location is a bit out of Kuta, but the most it cost us at any time was $2.50AUD!! The security is great as well, and made us feel very safe.
I have no dea how anyone could not rate this hotel low as it was amazing and the service was top notch. We have stayed at lots of hotels, but this would have to be one of the best!
We will be back again soon and thank you to the Grand Mega for making our Bali hoiday amazing!

  • Stayed: October 2012, traveled as a couple
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1  Thank Kyelee T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ketut Budi S, Director of Sales at Grand Mega Resort & Spa, responded to this reviewResponded November 3, 2012

Dear Keylee T,

Greetings from Grand Mega Resort & Spa Bali.

Thank you for your amazing review and share your amazing experience about our hotel.

Your compliments about our staff have been passed on to them and they are thankful for your positive feedback. It is always valuable to hear from our guests how much they have been pleased by both our product & our staff services.

We always keep our the best service and our best quality product for all our guest and once again thank you and we look forward to welcoming you again in Grand Mega Resort & Spa Bali.


Regards,

I Ketut Budi Setiawan
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2012

i absolutely loved and enjoyed my stay at the Grand Mega! First off, service is superb. it's five star service for a moderate price. we were lucky to find this hotel right when we arrived in Bali (thru internet) and the rate was a special sale that was just a steal. traveled with 2 other friends, and the 3 of us were floored! the decor is awesome, very modern. we really enjoyed the pool/pool bar- the bartenders and restaurant staff is amazing! they were just so nice and fun. the rooms were also fun.. kinda kinky if you ask me! bathroom decor is super modern and chic. lots of glass and mirrors, and updated amenities. the daily buffet breakfast is also good, and again, the staff service is superb. this definitely is not a traditional balinese style hotel, but very cool and modern. also, they are a little off the beaten path, so expect to take taxi rides to get anywhere. i'd love to return to the Grand Mega again in the future!

  • Stayed: October 2012, traveled with friends
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1  Thank pookiepumpkinpie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2012

i have just had two nights here at the grand mega resort bali, they will pick you up from the airport if you ask. I was v impressed with the effiency of the hotel driver, he had my name card at the airport, and got to the hotel within 10 MINS. Shuttle bus goes into kuta daily but you have to get your own taxi back which costs $7 aus. BREAKFAST VOUCHERS ARE GIVEN OUT and they offer a full buffett breakfast with an omlette chef. staff are v polite and friendly and always smiling. I had a pool view room on the ground floor with not much daylight getting in. the decor is a nice purple and silver and v modern, very firm bed to sleep on and a nice bathroom with plenty of hot water. they do have a spa bu it didn't use it. mostly indonesians staying here, .there is a big shopping mall across the road. The hotel is on a busy main rd but when you are in the hotel it is v quiet. there is a bar at the pool. It is ok for a quickstop over, good value for money

Room Tip: don't pick a room on the ground floor as they are too dark during the day
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  • Stayed: October 2012, traveled solo
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1  Thank flamegoddess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Mega Resort & Spa

Address: Jalan By Pass Ngurah Rai No. 234 | Simpang Siur, Kuta 80361, Indonesia
Location: Indonesia > Bali > Kuta District > Kuta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
#52 Luxury Hotel in Kuta
#77 Spa Hotel in Kuta
Price Range: $29 - $77 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Mega Resort & Spa 4*
Number of rooms: 135
Reservation Options:
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Also Known As:
Grand Mega Resort & Spa Bali/Kuta

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