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“Fantastic Hotel”

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Discovery Kartika Plaza Hotel
Ranked #5 of 254 Hotels in Kuta
Certificate of Excellence
Reviewed February 16, 2014

Just stayed six nights at the fabulous Kartika Plaza, can't say enough good things about the Hotel, it was superb. The room was incredibly spacious and clean. The breakfasts brilliant along with the swim up pool bar. Can't wait to go back again.

Room Tip: Rooms with ocean view the best.
  • Stayed: February 2014, traveled as a couple
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Thank WendyIvery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bandisa701, Director of Sales at Discovery Kartika Plaza Hotel, responded to this reviewResponded February 18, 2014

Dear Wendylvery

Greetings from sunny Kuta!

First of all thank you for staying at Discovery Kartika Plaza Hotel

It’s great to know that you have enjoyed your stay recently and really appreciate your comments which we will share to all of our dedicated team

Thank you for your room tips which are well appreciated and surely will be very useful for other travellers to find out on what room to book when staying with us

We look forward to hearing from you once you have your next Bali holiday travel date and always feel free to let us know if there can be anything that we can do from our end

Many thanks and with kind regards

Bandisa Sastika (Mr)
Director of Sales & ECommerce
E: bandisa@discoverykartikaplaza.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,290 - 1,296 of 2,227 reviews

Reviewed February 13, 2014 via mobile

We stayed for honeymoon in your hotel for 5 days. And we really enjoyed it! The hotel was clean, plenty of space and next to the beach.

We had a wonderful time here Thanks for the beautiful memories"

In the future we will recommend your hotel to other people!

Stayed: February 2014, traveled as a couple
Thank Mrthemozo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bandisa701, Director of Sales at Discovery Kartika Plaza Hotel, responded to this reviewResponded February 18, 2014

Dear Mrthemozo

Greetings from all of us at Discovery Kartika Plaza Hotel

Thank you for staying at Discovery Kartika Plaza Hotel and for taking the time to write and share your beautiful memories of your recent stay

We are pleased to know that you have enjoyed your stay with us and shall pass your comments to all of our dedicated team

On behalf of all Discovery Kartika Plaza Hotel family members, we all look forward to welcoming you back to Bali in the very near future

In the meantime we wish you a wonderful time ahead

Many thanks and with kind regards

Bandisa Sastika (Mr)
DOS & Ecommerce
E: bandisa@discoverykartikaplaza.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 12, 2014

i stayed here with my husband and daughter. On arrival bags are taken to your room reception staff cannot be more helpful. All staff do everything in their power to help with anything you request. rooms are spacious even though we had an extra bed there was still room. Their is a welcome cocktail hour every Monday which is free and everyone wins a prize of some sort. The spa is wonderful so clean and again very friendly staff. The pool area and bar is clean and always plenty of sunbeds and umbrellas. The only thing that let the hotel down was the entertainment at the pool there was very little to do. This may have been the time of year we stayed here at the end of January. The breakfast choice was one of the best i have ever seen. their is 2 restaurants in the hotel which again were amazing. overall would recommend this hotel to anyone.

Room Tip: the rooms on the left have a better view
  • Stayed: January 2014, traveled with family
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Thank chezzypeterhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bandisa701, Director of Sales at Discovery Kartika Plaza Hotel, responded to this reviewResponded February 14, 2014

Dear chezzypeterhead

Greetings from Discovery Kartika Plaza Hotel

First of all, thank you for staying with your family at Discovery Kartika Plaza Hotel and also for taking the time to write and share your reviews

We highly appreciate your detailed reviews of your stay experience which we believe will be very useful to other travellers heading this way so that they know what to do, where and how.

We surely will pass your good comments to all of our dedicated team

Again, thank you for staying with us and we all look forward to welcoming you and your family back to Discovery Kartika Plaza Hotel

With kind regards

Bandisa Sastika (Mr)

Director of Sales & ECommerce
E: bandisa@discoverykartikaplaza.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 11, 2014 via mobile

Not the place to come if you want peace and nature!

Lobby - Spacious, nice and clean. Nothing much, nothing less.

Pool - Although all the staffs are very polite, warm and friendly, don't expect the waiters to come to you to take your orders. All of them hide inside the pool bar. You need to go there to order, only then they will leave the hut.
Also don't expect the pool boys to help you with the sun loungers, mattresses and umbrellas. All DIY here.
Naturally, the waiters never come around to collect the empty trays and glasses, and even the towels when you're done, leaving the pool area look messy towards the end of the day.
(Definitely not a 5-star hotel kind of service).

Room - Very basic for a 5-star hotel, but 4 complimentary bottles of water are provided every day, which is quite generous. The light switches are quite confusing as there are 2 master switches (one by the entrance, and one next to the bed). So if you've turned it off from the switch next to your bed, you've gotta use that switch to turn it on again, otherwise none would work. (I think? Still can't figure it out till the day we checked out).
Hotel slippers are provided. But they're not the disposable ones. I'm not very sure about being hygienic (what if they've been worn by previous guest with some nasty fungal infection?) vs being green (reuse, recycle, etc) here, so I just wore my flip flops.
Pillows are thick and fluffy.

Bathroom - Full amenities, but why leave out the conditioner?
This is the area that needs most care IMO. I can see mold almost everywhere. Ewe.....

Bathrooms at the pool and restaurant - I feel uncomfortable finding male staffs cleaning the female bathrooms, although they quickly left when they saw someone entered the bathroom. Not only once, it happened to me twice. Luckily I never send my girls alone to the bathroom. Sorry if I sound paranoid here.

General ambience - Pounding music (the bass) from the club next door till wee hours. It was around 2.30am the last time I saw the time before falling asleep. Our room is just next to the mall. So AVOID that wing.
Activities at the pool side (on certain days) is very disturbing for guests who just want to relax and have some peace. Both the music and the presenter are so loud, it makes you feel you're in a carnival.
Maybe we came at the wrong time. of the year, the hotel is swarmed with guests from one particular country, that literally makes us feel we are actually in that country, and not in Bali :-((((

Staffs - very polite and tried to be helpful, but I could see their hands are tied. Everything we asked, same answer came back, let me check with the manager.

I can go on and on.

We feel that the hotel cater more for group bookings that they are lacking the touch for non group guests.

Bottomline is....
The location is great for first timers who want to be in proximity with the hustle and bustle of Kuta, but definitely not for those who want peace. And the price is too much for the kind of service we are getting and the condition of the hotel.

This will be one of the hotels I would not go back to or recommend to friends.

  • Stayed: February 2014
    • Value
    • Location
    • Rooms
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Thank odm_post
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bandisa701, Director of Sales at Discovery Kartika Plaza Hotel, responded to this reviewResponded February 14, 2014

Dear odm_post

Greetings from Discovery Kartika Plaza Hotel !

Thank you for staying at Discovery Kartika Plaza Hotel and for taking the time to write your reviews and bring up some feedback even though it is so contrary to what we have been receiving so far

As we would like to investigate further, we would highly appreciate if you could directly email me ensuring that the this matters will be dealt with accordingly

We look forward to hearing from you again

Many thanks and with kind regards

Bandisa Sastika (Mr)

Director of Sales & ECommerce
E: bandisa@discoverykartikaplaza.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2014

Thoroughly enjoyed a five nights' stay from 23 Jan 2014. A marvelous beachfront hotel with great and immaculately maintained grounds, and staffed with people who provide service with a smile and greet each and every guest with warmth and friendliness. The hotel pianist works on his piano while you take in the sea view with your buffet breakfast. Exhilarating! And be assured of more than satisfactory food and good room wi fi connection. Hotel rooms clean and housekeeping excellent. Despite its age, the hotel keeps its good looks and is well maintained. A truly wonderful hotel staffed with equally wonderful people. We found staff in other hotels we stayed in during Jan/Feb 2014 talking about it!

Room Tip: Choose room with balcony and sea view.
  • Stayed: January 2014, traveled as a couple
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1  Thank SingaporePKT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bandisa701, Director of Sales at Discovery Kartika Plaza Hotel, responded to this reviewResponded February 11, 2014

Dear SingaporePKT

Greetings from sunny Kuta Bali!

Thank you for choosing to stay at Discovery Kartika Plaza Hotel and we really appreciate that you taking the time to write your comprehensive reviews

It’s a great pleasure to have you staying with us and appreciate your recognition on the hotel facilities, staff and services which we will pass to all of our dedicated team

Thank you also for bringing up our hotel unique selling points: strategic location, friendly Staff, value for money – beach front accommodation in Kuta Bali for other traveler’s reference

On behalf of all Discovery Kartika Plaza Hotel family member, we look forward to the opportunity of welcoming you back soon

Ps . Please feel free to write me a note once you have the date on your next Bali Holiday

With best regards

Bandisa Sastika (Mr)
DOS & Ecommerce
E : bandisa@discoverykartikaplaza.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 9, 2014

My friend and I stayed at the Discovery Kartika Plaza Hotel this past weekend in Bali. It's a good hotel, but feels a little past it's glory days. I felt like when it first opened, it must have been a gem. It's got a great location and feels like an oasis from the crazy streets of Kuta. The lobby is gorgeous and the pools look like any 5-star resort. But there were some things that just made it feel a bit like it's lost some of its luster. The bathrooms were pretty old, the hairdryer was one of those big built-in ones that I haven't seen for years and after 3 minutes the handle was almost too hot to hold. And the shower curtain looked pretty old. But the room was clean and the staff were very nice. I just feel like I might have paid for a 4 star hotel at a 5 star price.

  • Stayed: February 2014, traveled with friends
    • Value
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Thank Annique D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bandisa701, Director of Sales at Discovery Kartika Plaza Hotel, responded to this reviewResponded February 11, 2014

Dear Annique D

Greetings from all of us at Discovery Kartika Plaza Hotel and we are pleased that you have enjoyed your recent stay with us, and thank you for giving us the opportunity to be part of your holiday

We thank you for your recognition and recommendation on the Hotel Facilities and Services and thank you that you share on your experience and recommendation on our hotel strategic location as an Oasis from busy Kuta Street as reference for other travelers

We also appreciate your constructive feedback on the room which have been passed to our Team

On behalf of all Discovery Kartika Plaza Hotel family member we look forward to welcoming you back to Bali in the very near future

Many thanks and with kind regards

Bandisa Sastika (Mr)
DOS & Ecommerce
E : bandisa@discoverykartikaplaza.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 8, 2014

This hotel is considerably one of the nicer hotels in Kuta, but you will have to pay for it. It is not cheap, but it is to be expected when you book a five-star hotel. The pool is excellent. It is very large and never crowded, however it depends what you are heading to Bali for. If you want relaxation, then this hotel is very good. The atmosphere is not the best around the pool, there is very little interaction between guests. The staff are excellent and very helpful. The rooms are very nice, especially if you get one that overlooks the pool, there are some excellent views of the ocean as well. The breakfast is phenomenal. The gym and rec centre is very good and the staff are knowledgable. The location is great, but honestly, anything in Kuta is good. For the price, I would have expected a bit more, but it is still a very nice hotel. I would prefer to stay elsewhere, but that is simply because I would like something with a bit more atmosphere than what the Kartika offers. Nonetheless, good hotel.

Room Tip: Get a room that overlooks the pool.
  • Stayed: December 2013, traveled with family
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1  Thank Nathan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bandisa701, Director of Sales at Discovery Kartika Plaza Hotel, responded to this reviewResponded February 11, 2014

Dear Nathan D

Greetings from Discovery Kartika Plaza Hotel!

Thank you for staying at Discovery Kartika Plaza Hotel and we really appreciate that you taking the time to write your comprehensive reviews

We are very happy to have you and your family to stay with us and your recognition on the great hotel facilities, staff and services will definitely be passed to all of our dedicated team

We appreciate that you bring up and share our hotel unique selling points: strategic location, friendly Staff, great Gym, wonderful family experience, value for money – beach front accommodation in Famous Kuta Bali for other traveler’s reference

On behalf of all Discovery Kartika Plaza Hotel family member, we look forward to the opportunity of welcoming you and your family back

Many thanks and with best regards

Bandisa Sastika (Mr)
DOS & Ecommerce
E : bandisa@discoverykartikaplaza.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Discovery Kartika Plaza Hotel

Address: Jl. Kartika Plaza, Kuta 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Kuta
#1 Business Hotel in Kuta
#2 Family Hotel in Kuta
#3 On the Beach Hotel in Kuta
#3 Spa Hotel in Kuta
#4 Luxury Hotel in Kuta
Price Range: $125 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Discovery Kartika Plaza Hotel 4.5*
Number of rooms: 318
Official Description (provided by the hotel):
Discovery Kartika Plaza Hotel offers the warmth of Balinese service with caring and thoughtful service. Set on 8-hectares of gardens and ponds, along 550-metres of private beach, are 318 rooms, suites, and villas. This includes villas with beachfront access, ocean view suites, and ocean front rooms.The hotel has 3 dining outlets, 2 bars and 2 lounges, and facilities such as a swimming pool, full service business centre, day spa, and Kid’s Club. Spacious function rooms, including a 700 sqm ballroom, and a private helipad allow for grand celebrations, romantic weddings, private business meetings, or large conferences.The hotel proves welcoming for couples, friends, families and business executives. Its convenient location makes it an ideal gateway to the vibrant and colourful sights of central Kuta. It is within walking distance to the main Kuta shopping areas, including the neighbouring Discovery Shopping Mall, Waterbom Park as well as a variety of retail, dining and entertainment options. ... more   less 
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Also Known As:
Discovery Kartika Plaza Kuta
Discovery Kartika Plaza Hotel Bali/Kuta

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