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“Not Great”

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The Patra Bali Resort & Villas
Ranked #43 of 252 Hotels in Kuta
Certificate of Excellence
Caloundra, Australia
Level 4 Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Not Great”
Reviewed December 20, 2013

Resort has good and bad

Good
Pool and beach - best in Tuban

Bad
Breakfast - okay but no Bali coffee, very hot where you eat.
TV - bad reception, no point having new tv's with crap reception. All tv's the same. They need to get it sorted as Ramada Bintang and Baruna resorts in Tuban have great reception. I like my holiday watching a bit of tv.
Room - don't worry about being to close to the airport because the A/C in the room sounded like a plane. The bed squeaked every time you moved and was only a queen bed. The shower head was to low. I'm not very tall but could not understand why they have it so low.
Staff - generally fine, but the reception staff could do with some training in personal service.
Internet - no internet in the room after dark. Reported to the desk for the reply the server is down. no internet in room for the 3 nights. (think they may of turned it off during the quiet period)
Location - I thought the accommodation was to far from amenities. I felt I could be staying anywhere in Australia when at the room.
This is my personnel review and understand all people are after different holidays. I have been staying in Bali for many years and during this stay also stayed at Ramada Bintang for a week. Ramada Bintang had it all over Patra. (could of been because it was quiet) Have also stayed at Baruna and it in my opinion is a better option.
If you want a holiday that is away from the action and prepared for a taxi ride to get there the Patra might be for you. Like I said the pool and beach are great but it is a bit of a trek back to your room.

Room Tip: Pay the extra money for a room near the pool
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patra Jasa B, Public Relations Manager at The Patra Bali Resort & Villas, responded to this review, December 22, 2013
Dear Valued Reviewer,

Warm greetings from Patra Jasa Bali Resort & Villas.

Thank you for spending holiday with us and for taking your precious time to post your review our hotel on TripAdvisor.

We would like to deeply apologize for the inconvenience that you have experienced during your stay. Your points have been discussed seriously with concerned managers to ensure it would not happen again in the future.

Once again, thank you for your attention and look forward to having second chances in serving you at Patra Jasa Bali Resort and Villas.

Best Regards,
Mina
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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876 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Turkish first
  • Any
English first
Split, Croatia
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 9, 2013

It’s a great resort with bungalows, nice green surroundings and beautiful pool area next to the beach.
Our room was spacious and absolutely clean (thanks Aka Ari), the hotel stuff was very polite and always helpful and open for a little chat.
Breakfast buffet was delicious with a great choice.
The location is great, close to the airport, but much quieter than we expected. So perfect to relax and than catch a free hotel shuttle to the center of Kuta, or you can simply walk along the beach. The only thing we missed are sun beds at the beach (no wander as we were the only staying and swimming at the beach though its much nicer than in central Kuta and the waves are much smaller.)
There are many restaurants a short walk away from the hotel (we recommend the Pantan Restaurant) and even two shopping malls.
We would stay in this hotel again and we recommend it to every one who wants to be in a relaxing surrounding but still close to central Kuta.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cr0traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patra Jasa B, Public Relations Manager at The Patra Bali Resort & Villas, responded to this review, December 11, 2013
Dear Valued Reviewer

Greetings from Patra Jasa Bali Resort & Villas !

Thank you for sharing your stay experience with us recently.
We appreciate your view and have passed your valuable comments to all the staff and we are more than happy to know that you have enjoyed your holiday with us.
We all wish that we will have the pleasure to have you again with us at your next holiday.
Sincerely,
Mina
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swan Reach, South Australia, Australia
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 14, 2013

We have stayed in the Patra 5 times and enjoyed it.
But our last trip was not good at all, they had a meeting with over 1000 people who were all non paying guests, the staff were very very over worked and treated like animales
Staff just keeped smiling . we couldnt get a table in the dinning room for breckfast and had to eat in the foyer ..the paying guest were just pushed aside.we spoke to other guest staying and every one said the same and couldnt wait to go home.
There was one person that that did make our trip enjoy abel and that was WAYAN GUNAWAN he is a lovely pool boy who will do any thing at all for you , he remembers were you like to sit, brings you towels, sets up your beds/chairs and table, drinks , food what ever you want he will get it for you,
The hotel its self was one of the best we have stayed in
The location is great, veiws of the sea is lovely swim up bar , again great just a shame about the service,
But with the new managment things have change a lot , l will be looking for a new place for our next visit .
Regards Lynette

Room Tip: ask for suits not delux
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 155Lynettef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patra Jasa B, Public Relations Manager at The Patra Bali Resort & Villas, responded to this review, November 28, 2013
Dear Valued Reviewer,

Greetings from Patra Jasa Bali Resort & Villas !
Thank you for sharing your stay experience with us recently.
We appreciate your view and have passed your valuable comments to all the staff and we are more than happy to know that you have enjoyed your holiday with us.
We all wish that we will have the pleasure to have you again with us at your next holiday.
Sincerely,
Mina
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset, New Jersey
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 6, 2013

My second visit to Bali and 2nd visit to Patra Bali. Lovely ocean front resort within 5mins driving distance of the airport. Comfortable rooms, nice breakfast and very co-operative staff. To top it the spa is superb. The resort also has a pool with a bar and overlooks the sea which makes a perfect location to relax. And to top it, the sunset looks gorgeous from the poolside. For those wondering if it is very isolated, please know you can also walk north on the beach to reach to the Discovery mall in 10mins. I would stay here again and already looking forward to it.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank R M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ika_manuaba, Public Relations Manager at The Patra Bali Resort & Villas, responded to this review, November 27, 2013
Dear Valued Reviewer

Greetings from Patra Jasa Bali Resort & Villas !

Thank you for sharing your stay experience with us recently.
We appreciate your view and have passed your valuable comments to all the staff and we are more than happy to know that you have enjoyed your holiday with us.
We all wish that we will have the pleasure to have you again with us at your next holiday.
Sincerely,
Mina
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 30, 2013

Even though this resort is close to the airport, that didn't bother us at all. It is a great resort with a lovely beach and great sunsets. Being able to walk into Kuta was a real bonus. The grounds are well groomed and the rooms were very comfortable. We enjoyed eating at the different restaurants as well.

Room Tip: Pick a room close to reception otherwise it is a long walk.
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jacky0340
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ika_manuaba, Public Relations Manager at The Patra Bali Resort & Villas, responded to this review, November 27, 2013
Dear Valued Reviewer

Greetings from Patra Jasa Bali Resort & Villas !

Thank you for sharing your stay experience with us recently.
I appreciate your view and have passed your valuable comments to all the staff and we are more than happy to know that you have enjoyed your holiday with us.
We all wish that we will have the pleasure to have you again with us at your next holiday.
Sincerely,
Mina
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wonga Park, Melbourne, Australia
Level 3 Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 29, 2013

Well we keep coming back to Patra so they must be doing something right. We always stay at, atleast 2 additional hotels each trip so we get a good mix of what Bali has to offer and different areas offer different things eg. Seminyak incredible restaurants, Sanur great for the whole family etc. We always finish at our old faithful Patra Bali. It is close to the airport at the end of the trip and is a good place to relax. The deluxe suites are larger than your average room with a separate lounge area with TV and plenty of room for rollaway for kids. Huge marble bathrooms are also great. The rooms are in pretty good condition and are well maintained. At long last they have put in flat screen TV's although reception/picture is still lousy. Luckily you aren't spending to much time watching TV in paradise. The gardens are probably some of the best hotel grounds in Bali. So spacious, manicured and beautiful flowers & trees througout really adding to the ambience. The pools are all excellent with the main pool being a huge lagoon style pool suitable for the whole family. Our experience is that it is never overcrowded. I think there are lots of business travellers using this hotel too and they don't use the pool! I know reviews say the breaky is good and true there are lots of choices but by comparison to other places we stay we think the qualitiy of the 'western' breakfast is below standard - bad juice, lousy bread and spreads, egg station so so etc etc. I wish they promoted pool snacks/menu and made it appealing and affordable. There are so many close places that offer good cheap food that there isn't much encouragement to dine by the pool. Kids club is a fantastic big building and could be absolutely terrific but it is only average. So much they could do with it to make it excellent. It is a lovely walk along the boardwalk/beach into Kuta so you can avoid the mayhem of the drive in. Lot's of the hotels along the way have restaurants so no shortage of choices. We will be back.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Belinda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ika_manuaba, Public Relations Manager at The Patra Bali Resort & Villas, responded to this review, November 27, 2013
Dear Valued Reviewer

Greetings from Patra Jasa Bali Resort & Villas !

Thank you for sharing your stay experience with us recently.
I appreciate your view and have passed your valuable comments to all the staff and we are more than happy to know that you have enjoyed your holiday with us.
We all wish that we will have the pleasure to have you again with us at your next holiday.
Sincerely,
Mina
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Level 4 Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 27, 2013

After being charged alot by an airport taxi driver for a short car ride to this hotel, we were pleasantly surprised by this hotel. Our friends chose it and we were reluctant, but ended up loving the place. Had a suite and it was lovely. Bathroom was lovely, bed was fantastic. Hotel a lovely 20 min walk away from Kuta Square along the beach path. Pool was magnificent, very clean and big. Breakfast was amazing, so much to chose from! Loved it here, would definately recommend it and would stay again.

Room Tip: We had a suite, it was spacious and clean
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Caroline123Perth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ika_manuaba, Public Relations Manager at The Patra Bali Resort & Villas, responded to this review, November 27, 2013
Dear Valued Reviewer

Greetings from Patra Jasa Bali Resort & Villas !

Thank you for sharing your stay experience with us recently.
I appreciate your view and have passed your valuable comments to all the staff and we are more than happy to know that you have enjoyed your holiday with us.
We all wish that we will have the pleasure to have you again with us at your next holiday.
Sincerely,
Mina
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Patra Bali Resort & Villas

Property: The Patra Bali Resort & Villas
Address: Jl. Ir. H. Juanda, Kuta 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Kuta
#10 Top resorts Hotel in Kuta
#14 On the Beach Hotel in Kuta
#29 Luxury Hotel in Kuta
#30 Spa Hotel in Kuta
#32 Family Hotel in Kuta
#37 Romantic Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Patra Bali Resort & Villas 4*
Number of rooms: 228
Official Description (provided by the hotel):
The Patra Bali Resort & Villas is a five star hotel set among 11 hectares of combination panoramic ocean and lush garden views, reflecting a true element of style in the culturally rich environment of Bali. The location is ideal, a huge landscaped property on South Kuta Beach, directly on the Indian Ocean and only five minutes from the airport. A huge (free) kids club with variety of kid's activities and great facilities for families made Patra Jasa Bali Resort & Villas one of Bali's most popular family resorts and the tropical gardens are particularly favored for weddings. The huge variety of breakfast selection (International food, Japanese food, Indonesian food and Indian Food) will indulge you during your stay. ... more   less 
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Also Known As:
The Patra Bali Resort And Villas
The Patra Bali Resort & Villas Hotel Kuta
Patra Bali Resort
Patra Bali Hotel
The Patra Bali Resort & Villas Kuta

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