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“Location, location”

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Ramayana Resort & Spa
Ranked #28 of 253 Hotels in Kuta
Certificate of Excellence
Melbourne, Australia
Level 4 Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Location, location”
Reviewed August 5, 2012

We stayed here for a full week, got a free upgrade to the deluxe suite, was a great room. Nice balcony daybeds, marble everywhere. Nice bathroom and bed, the rooms were very clean. The staff were great, very helpful and liked a laugh. The upstairs bar is classy, the pool and pool bar are very nice also. Restaurant food was good as well as brekky, I will say the drink prices here are expensive unless its happy hour. Overall a very nice place to stay!

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank andrew h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
desirewithinreach, Management Team at Ramayana Resort & Spa, responded to this review, September 8, 2012
Dear Valued Guest,

Thank you for your patronage at Ramayana Resort and Spa.

We are glad to know you have enjoyed your stay with us. At Ramayana Resort and Spa, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay.

Thank you again for sharing your experience on TripAdvisor.

We really look forward to welcoming you again in the near future.

Regards,
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (471)
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English first
Jeddah, Makkah, Saudi Arabia
Level 2 Contributor
6 reviews
5 hotel reviews
Reviewed August 3, 2012

WE were there for 2 or 3nights,a nice pool,a nice breakfast with a big Hanoman and my girl was a bit afraid but then she was fine.its a nice room only looks a bit old and the view is nothing except only the houses and the building around.
the location is really nice and we can walk to kuta beach within 5mnts the shop is around and also the restaurant

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maya P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
desirewithinreach, Management Team at Ramayana Resort & Spa, responded to this review, September 8, 2012
Dear Valued Guest,

Greetings from Ramayana Resort and Spa,

We are happy to be chosen as your preferred holiday Resort recently.

It is pleasing to hear that you had a most enriching and distinctive experience while staying with us and we do look forward to welcoming you back to the warmth and indigenous hospitality of Ramayana Resort and Spa on your next stay in the near future.


Yours sincerely,

Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo - Brazil
Level 4 Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 2, 2012

The best aspect is location and the worse is the internet connection. We paid IDR for 12 hours and even so the connection was annoying and slow. The rooms are big and there is a balcony. The street is noisy but the window thick enough so we could sleep well. The cleanning is not so good - there was a strange stain in the toilet cover and it need to be cleanned better (room 805). The sheets and towels need replacement. Discovery and BeachWalk malls and the beach are walking distance, as well as Matahari Department Store. Many restaurants, stores and spas around. The breakfast in Asian countries usually are plenty and good assorted and Ramayana is not a exception, the taste if not exceptional is reasonable - avoid 8:00-9:00 am - it is too crowded and the logistics of the restaurant is not very smart. The evaluation should be 3 circles and half, but without this option I think there are more pros than cons.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scubana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
desirewithinreach, Management Team at Ramayana Resort & Spa, responded to this review, September 8, 2012
Dear Valued Guest,

First of all, thank you for your patronage at Ramayana Resort and Spa and compliment on our hotel location.

We sincerely apologize about the internet connection and we will definitely take a serious solution in order to rectify this.
We appreciate your feedback and will work on the concerns that were raised in your feedback.

Thank you again for your feedback and for sharing your experience on TripAdvisor.

We really look forward to welcoming you again in the near future.

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 31, 2012

This was not a pleasant place to stay. When checking in they tried to get us to take a twin room - not the deluxe double we'd paid for - to avoid waiting for the room to be cleaned. We then waited nearly 90mins to get into our room. No free wifi and the paid for wifi only really works in the lobby. The rooms were not very clean at all. Room service was good, but breakfast was very poor - too few tables and insufficient food. We only chose to eat one breakfast out of 3 there. And checking out was a nightmare: the demand every guest wait until the room is "checked" before being allowed to check-out. This meant a 45min wait to leave. Would strongly advise against staying here.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank S T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
desirewithinreach, Management Team at Ramayana Resort & Spa, responded to this review, September 8, 2012
Dear Guest,

Warmest Greetings from Ramayana Resort & Spa!

On behalf of the whole staff of Ramayana Resort & Spa, we would like to take a moment to thank you for your recent visit to Ramayana Resort & Spa.
We are extremely concerned to note your dissatisfaction above. We apologize for the inconvenience that this may have caused to you. The hotel is actively working to improve service levels and your feedback has proved to be invaluable.

We continue to be committed to provide you and all our guests with the highest standard of service in the industry. We look forward to your continued patronage and wish you the best in your business and personal endeavors

Best regards,
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 31, 2012

Straight up, this was an EXCELLENT hotel - highly recommended.

The best thing about this hotel was the location - I would say the Ramayana could literally be the very centre of the tourist districts - nestled right at the edge of Kuta and Legian, walking distance from almost everything you could want.

PROS
- Right on the main strip, markets across the road, Waterbom down the road and Legian up
- Nice, large, clean rooms
- In-room safe with en-suite
- Nice pools (more than one)
- Nice breakfast area, fronting on to the main strip but not too close as to be too noisy
- Bar and pancake house on the bottom floor, practically a part of the hotel
- Storage room for your bags if hanging around after checkout

CONS
- The safe in our room had a very annoying glitch you had to get past every time you opened it, this happened to our friend staying in a similar suite, but not our friends in the cheaper suites... in the end I guess it still did what it needed to - just annoyingly =P
- The air-conditioning in our room could have been better - it WAS in the cheaper room
- No swim up bar (I love those - shame they didn't have one)
- Spa and massages a the hotel are quite expensive - though walk 100m down the road and you can remedy that problem

Can't think of much else to say except that I would recommend this hotel for anyone. It isn't a party hotel so no loud noises keeping you awake late at night - and despite it's central location, the noises from the street don't bother you either. It is a perfect place to stay for anyone.

Room Tip: Not a lot of difference here, most rooms have the same amenities, we stayed in the Executive Deluxe...
See more room tips
  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Xarthus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
desirewithinreach, Management Team at Ramayana Resort & Spa, responded to this review, September 8, 2012
Dear Valued Guest,

Thank you for your patronage at Ramayana Resort and Spa.

We are glad to know you have enjoyed your stay with us. At Ramayana Resort and Spa, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay.

Thank you again for sharing your experience on TripAdvisor.

We really look forward to welcoming you again in the near future.

Regards,
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 29, 2012

This hotel was only just OK. I booked online via Agoda and despite paying online etc, it was the slowest ever check in. They demanded 1 million rupiah ($AU120ish) for 1 night's bond for mini bar! I said no way and paid 500,000 instead. I tried to book another night but it was just far too difficult for the reception staff to organise despite having available rooms. I went elsewhere.

The worst part was that the floor we were on (level 4) was incredibly noisy. People walking down the hallway created a huge amount of noise due to the lack of rugs. I slept terribly.

Bathroom was disgusting for the price. Bad towels, bad hygiene around shampoo etc, shower curtain was filthy, pillowcases had stains

Room Tip: A cottage will be quieter though the pool and bar are full of noisy Aussies drinking
See more room tips
  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carla_Clark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
desirewithinreach, Management Team at Ramayana Resort & Spa, responded to this review, September 8, 2012
Dear Valued Guest,

Warmest Greetings from Ramayana Resort & Spa!

On behalf of the whole staff of Ramayana Resort & Spa, we would like to take a moment to thank you for your recent visit to Ramayana Resort & Spa.
We are extremely concerned to note your dissatisfaction above. We apologize for the inconvenience that this may have caused to you. The hotel is actively working to improve service levels and your feedback has proved to be invaluable.

We continue to be committed to provide you and all our guests with the highest standard of service in the industry. We look forward to your continued patronage and wish you the best in your business and personal endeavors


Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level 3 Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 29, 2012

Great hotel in very convenient location in Kuta, Bali. Fantastic pool and restaurant area. Very friendly and helpful staff. Only 200m from beach. This was our first visit to Bali and the hotel pool area is a small oasis amidst the exotic chaos of Kuta. We really enjoyed the tourist shopping opportunities, the choice of restaurants and bars and the nearby beach. The room and bed was comfortable and amazingly quiet.

Room Tip: Choose room adjacent the local school which means the room is protected from traffic noise.
See more room tips
  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bruce A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
desirewithinreach, Management Team at Ramayana Resort & Spa, responded to this review, September 8, 2012
Dear Valued Guest,

Thank you for your review further to your stay in June 2012
It was a pleasure serving you.
The staffs and management of the resort sincerely thank you for the positive comments.
I will share your comments with all our staff.
Hope to welcome you back soon at our resort for another memorial experience.


Kind Regards,

Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramayana Resort & Spa

Property: Ramayana Resort & Spa
Address: Jl. Bakung Sari, Kuta 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Top resorts Hotel in Kuta
#8 On the Beach Hotel in Kuta
#10 Family Hotel in Kuta
#14 Romantic Hotel in Kuta
#18 Spa Hotel in Kuta
#19 Luxury Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ramayana Resort & Spa 4*
Number of rooms: 26
Official Description (provided by the hotel):
Located in a heart of Kuta, Bali, the resort is hidden away in a tranquil tropical garden, complete with serene koi pools with cascading water features providing the soothing sound of running water. Close to International airport, Kuta Beach, Kuta Art Market, Shopping Center (Discovery Mall, Kuta Square, Kuta Center, and 5 star shopping mall "Kuta Beach Walk"), Food Center, Water bomb, and only walking distance to Night Club. ... more   less 
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Also Known As:
Ramayana Resort And Spa
Ramayana Resort Kuta
Ramayana Resort & Spa Bali/Kuta

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