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“Awesome! had the best Time!!!”

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Hard Rock Hotel Bali
Ranked #21 of 254 Hotels in Kuta
Certificate of Excellence
Reviewed September 30, 2010

We booked a family room through the hotel but when we arrived had been upgraded to a deluxe suite!! 125 m2 . We felt like movie stars, there was home made chocolates everyday and we had a lounge and dining area. The pool area is fantastic, it is so big you can always find a spot. Loved the gym, after eating all the wonderful Bali food! balanced it out a bit. There is always something happening, you could never be bored.

  • Stayed: July 2010, traveled with family
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Thank nickysully
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,377 - 4,383 of 5,382 reviews

Reviewed September 29, 2010

Were a little shocked at the room, needs major updating, day beds too small for teens sleeping foot to foot. The hardest thing about the hotel is the beds, next time I will bring own pillow. TV old school and small, fridges need to be bigger and colder. Electircal system is a shocker, literally, they need to get the power points safety checked. The staff were fantastic especially the activities diretcor and kids club staff. They try hard to get kids involved in daily activities at the beach party and get the parents paritcipating too.
The pool is awesome and that's why I chose this hotel. First aid was clean, professional and friendly. Hotel has some awesome memorabilia, security is vigilant inside & out. Centrally located to shopping & restaurants. We had a great time there.

  • Stayed: September 2010, traveled with family
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Thank NewtotravelBusselton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2010

Rather noisy in the bedroom - can hear all the movements outside (along the corridor) and the music lat night.

Good basic facilities, eg. good bed, good size of room, toiletries are adequate.

Not much Balinese culture incorporated.

Very strong HRC brand.

  • Stayed: September 2010, traveled on business
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Thank mbs_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2010

First room was covered in ants. When I asked to switch rooms, they sent a guy up with a can of raid. Second room had dry rotted bathroom door that fell off and inoperable window shade. In order to switch rooms I had to physically pack up and head to lobby before new key was given. Told no food served past 10 pm, but there is a bar that keeps everyone awake until midnight at least. Rooster farm on one side of hotel kept me awake all night. When Trying to Mix for Major Label Artist discovered recording studio was a JOKE. No stereo mixing ability, gear super outdated.
no TV remote. TV and Stereo in room from 1990 ish. What kind of music themed hotel has no capacity to play an ipod in a room?
Cabana orders either ignored or gotten wrong. Other cabanas reserved given away to others without notice. Came here for relaxation trip while out on tour with band. Left more tired and strung out than when arrived. This is by far the WORST Hard Rock Hotel I have ever been to.
Please give maintenance staff proper electric tools to fix things in a timely manner.
And update amenities to 21st century. Would have been a total bust if not for friendliness of staff who are aware of lame state of "resort". Sell some beatles memorabilia to afford a makeover.

  • Stayed: September 2010
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1  Thank fingr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomManagerHRHB, Public Relations Manager at Hard Rock Hotel Bali, responded to this reviewResponded October 3, 2010

Dear Fingr,


Thank you for taking the time to post this review about your recent stay at Hard Rock Hotel Bali. I am disturbed to hear that you were disappointed by your experience. We value all guest comments which help us to continually enhance our facilities and services, as we aim to provide nothing but the perfect experience for each guest

Starting September this year, 155 rooms will undergo "soft" refurbishment. This will involve brand new mattresses and pillows, duvets, bed sheets, new flat screen TV's, hifi system with Ipod docking station etc. All of these will mean a new feel and touch and in keeping Hard Rock's new program of "sleep like a rock".

Whilst we do on occasion host international music celebrities unfortunately our recording studio has been designed as a family recording studio and is not purpose built for the level of professional recording international artists require.

Our guests’ satisfaction is our top priority and we take great pride in not only meeting individual expectations, but exceeding them. I am committed to ensuring that we address and resolve each point you have made.

Please accept our sincere apologies and our commitment to using your feedback to enhance the experience for all of our guests. I hope at some time in the future there is an opportunity for you to come back to Hard Rock Hotel Bali and to again enjoy a perfect beginning, which continues until the time you check-out. If you would like to discuss any of these issues in further detail, I would be happy to hear from you at marcom.bali@hardrockhotels.net.


With warm regards,

Aulianty Fellina Rizal
Marketing Communications Manager
Hard Rock Hotel Bali

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2010

this hotel is in a great location rooms could do with a bit of an upadate , this is happenining at the moment.
hard rock has one massive pool and is very family friendly

  • Stayed: September 2010, traveled with family
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Thank frank294226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2010

Great place, service,food & awesome pool. The location is great, facing the beach and near all the hotspot (restaurant & shopping) plus HRC/pub is around the corner too.

  • Stayed: April 2010, traveled with friends
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Thank RestRelaxChill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2010

this hotel is very nice place to stay and get nice view. i feel very pleasure as long as i stay. very good place

  • Stayed: September 2010, traveled on business
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Thank ibrahim_perkasa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Bali

Address: Jl. Pantai, Banjar Pande Mas, Kuta 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Kuta
#7 On the Beach Hotel in Kuta
#14 Spa Hotel in Kuta
#15 Luxury Hotel in Kuta
#24 Family Hotel in Kuta
#39 Romantic Hotel in Kuta
Price Range: $154 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Bali 4*
Number of rooms: 418
Official Description (provided by the hotel):
Hard Rock Hotel Bali- However You Wanna Play It Rock 'n' roll is more than music. It's a force-a kinetic spirit that's ageless and electric. And Hard Rock Hotel Bali is a monument to that spirit, creating destinations where anything is possible. A weekend of poolside lounging by day and hotel club-crawls by night? Yes. Incredible outdoor recreation for the whole family and kids-only clubs that are actually cool? Yes. An all inclusive experience you'll never forget? Yes. Indulgent spa treatments? Yes. A mind-melting event experience? Yes. Whatever your destination, when you stay at Hard Rock Hotel Bali, you have arrived. ... more   less 
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Also Known As:
Hard Rock Kuta
Hard Rock Hotel Bali Kuta

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