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“Memorable Stay”

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Hard Rock Hotel Bali
Ranked #22 of 251 Hotels in Kuta
Certificate of Excellence
Kuala Lumpur, Malaysia
Level Contributor
84 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Memorable Stay”
4 of 5 bubbles Reviewed February 17, 2014 via mobile

Staying in this hotel for 4 nights was really memorable for my wife and I as we found the staff, in all departments, for the most part friendly and ever courteous; ever willing to assist us at any time. This was especially so in the restaurant where we have our daily breakfast which I must say was really great taking care of the culinary needs of foreign and local guests alike. Our junior suite was spacious and clean although I must say that the furniture may need to be refurbished if the hotel wants to be more attractive, modern and competitive. Its location in Kuta is really marvellous with Kuta Beach at the front while in its vicinity the hotel guests will have access to fabulous souvenir shops as well as good cafes and restaurants.

Stayed February 2014, traveled on business
Helpful?
Thank AnuwarBA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,661 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (651)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Klang, Malaysia
Level Contributor
56 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed February 16, 2014

We stayed at the hotel for 1 night on the 30th January 2014. Upon checked in, we were offered 1 free photo from the hotel photography service. We took our photo at the entrance of the hotel. The staff was really friendly when assisting us. We stayed at the garden room, where the garden is accessible from the room. there was a fish pond outside our room, the scenery was breathtaking. We had breakfast at the hotel, there was a variety of food to choose from eggs to noodles to few types of breads, waffles, juices and the list goes on. The room service menu was extensive. the staff was friendly and courteous. we would definitely come back to this hotel.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 14, 2014 via mobile

Visited here for my 21st bday and even though its advertised as a "family" hotel there was so much stuff for my girlfriends and I to do! Staff were amazing and fun to joke around with and the bars, room service and the spa had high quality service. The rooms were large with 2 king beds for a twin share which I thought was generous. They were clean and we had a cool view of a small pretty garden.
The pool is to die for and I felt like I was on one of those travel shows visiting somewhere I could never afford.. But I could!
My birthday was special with everyone wishing me a happy birthday and an awesome free chocolate guitar cake!
Planning a trip again soon and I intended to book here again!

Stayed March 2013, traveled with friends
Helpful?
1 Thank J_Finn243
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed February 13, 2014

As this was our first visit to Bali and also had kids, we were looking for a hotel with a good rep and had a kids club. The kids club staff were excellent, my children loved it. The buffet selection was excellent and the main pool area was great. The room however was slightly disappointing, although clean, it smelt like old smoke or musty and sometimes the bed felt slightly damp. We also booked a king and day beds for the kids but given 2 queen beds instead, the feeling wasn't very deluxe premium. Other reviews are correct in saying 'dated' I also would've appreciated a quick tour or directions upon check in as we were a bit lost but the cleaning staff were very helpful. Overall, kids club and excellent facilities made up for the average room.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank maoriboy19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this review, February 27, 2014
Dear maoriboy19,

Thank you for this review of your recent stay with us. We’re thrilled to hear that your kids loved the Lil’ Rock Kids Club and the level of service provided.

I’m also delighted to hear that you had great dining experience and that you enjoyed the pool with its own Sand Island and underwater music. Please accept our sincere apologies for the shortcomings experienced related with the bedding preference. Rest assured we are investigating your claim of the room condition with the Technical team. For the benefit of other readers, dampness may be caused by letting the balcony door open during periods of high humidity.

Should you be visiting Bali in the near future, please be so kind to let us know, and we will do our best to ensure that you have a delightful stay with us. Do take advantage of our special offers online at Hotel website.

Once again thank you for taking the time to share your feedback, which is much appreciated.

All is One
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed February 12, 2014

We stayed at Hard Rock Kuta for Christmas holiday. The hotel room is just okay, more like 3star instead of 4star. Breakfast is good, and it strategically located in Kuta (in front of Kuta beach and just in a walking distance from Kuta Beachwalk). What we love the most about this hotel is their huge swimming pool. It's really fun as they got sand-base pool as well. Overall, we enjoy our stay there.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank salza86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this review, February 21, 2014
Dear salza86,

Thank you for this review of your stay with us. I’m delighted to hear that you stayed with us during the festive season.

I’m also very pleased to hear that you enjoyed breakfast and the swimming pool, which is Bali’s largest free-form swimming pool with its own Sand Island and underwater music. For the benefit of other readers, Hard Rock Hotel Bali is a 4-star deluxe Hotel, all rooms have undergone refurbishment to Hard Rock International standard. I have shared your comments with the team and we look forward to welcoming you and the family again to Hard Rock Hotel Bali.

Once again thank you for taking the time to share your feedback, which we very much appreciate.

Love All – Serve All
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
5 of 5 bubbles Reviewed February 12, 2014

well were can i start it was my first time to bali, i went with two friends for one of their birthdays we arrived at the hardrock on the 3rd of feb and stayed 9 nights,we were welcome by stuff and showed us to our room, later on we went for a look around the hotel it was massive with so many facilities (3x restaurants, club/bar with live shows everynight, a kids room, you massive pools with a swim up bar and 2x hardrock shops) every stuff member we walked pass would greet us. later on in the night we went down to the pool where my split her head open and had to get stitches, it was her fault but she swam into a wall haha, The stuff acted straight away and helped us to the medical room where they had to clean it and get the stitches done,
the next morning went out to have a lunch and came back to see our room was cleaned and a gift for my friend that cut her head open with a letter saying get well soon and all the best, later on in the holiday we became really close with the stuff cause how amazing they were every night we would go to the bar that they have live music and shows for the guess haha the bar tenders (#bar rockers) were the best they would come out and talk to us, dance, do magic tricks etc also when we were going home the bar-rockers dedicated a song to us :'). I cant forget the front desk stuff as well they gave us 3 free hardrock banners before we left the place :') i could go on and on about how great they all are, but i cant really explain how amazing it was. Im defiantly going back next year, The location is also great to its right in the centre of everything with walking distance to shops, restaurants, markets, clubs etc.

Thank you all for the amazing stay and ill be back :) ive already told everyone how great it is there :) see you all soon.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gavin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Perth, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed February 12, 2014

Hard rock hotel was a huge disappointment considering they make it look & sound so great in there advertisement!
The pool was continuously dirty, I found the bathroom was in poor condition mold at the bottom of the shower curtain, grim in the sink and tile gaps! The rooms are extremely average nothing special with terrible aircon! Considering they make you put down a $300 depostit!! Which is over priced and rude! We seemed more of a hindrance to them when our room key stopped working,they just kepted trying to fix it but after getting locked out of our room 5 times I demanded a room change! Which all seemed a bother to organise. The food prices are very pricey the same some more then australia! everything they advertise on the website you need to pay for as in extra ( huts by the pool ) but they dont tell you till your here. Iv stayed at nicer places for alot cheaper in Bali and will not be staying here again it's very over priced and over rated. On a positive note the pool bar staff and the bar staff were lovely.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ListenHear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Bali

Property: Hard Rock Hotel Bali
Address: Jl. Pantai, Banjar Pande Mas, Kuta 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Kuta
#7 On the Beach Hotel in Kuta
#14 Spa Hotel in Kuta
#15 Luxury Hotel in Kuta
#25 Family Hotel in Kuta
#40 Romantic Hotel in Kuta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hard Rock Hotel Bali 4*
Number of rooms: 418
Official Description (provided by the hotel):
Hard Rock Hotel Bali- However You Wanna Play It Rock 'n' roll is more than music. It's a force-a kinetic spirit that's ageless and electric. And Hard Rock Hotel Bali is a monument to that spirit, creating destinations where anything is possible. A weekend of poolside lounging by day and hotel club-crawls by night? Yes. Incredible outdoor recreation for the whole family and kids-only clubs that are actually cool? Yes. An all inclusive experience you'll never forget? Yes. Indulgent spa treatments? Yes. A mind-melting event experience? Yes. Whatever your destination, when you stay at Hard Rock Hotel Bali, you have arrived. ... more   less 
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Also Known As:
Hard Rock Kuta
Hard Rock Hotel Bali Kuta

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