We have just arrived back after spending 5 fab days at HRH. Lovely hotel and facilities amazing, especially for my children. Great staff in the kids club, thank you for enriching my daughters stay. Breakfast was good. Hotel is very busy, completely different pace from Sanur which is where stayed prior to our visit to HRH.
Room - although very nice and clean, the water pressure wasnt great, and hot and cold tricky to work.
But a massive thank you for the fun animals figures on the bed made for kids by housekeeping!!
A disappointment especially as our visit was for our honeymoon after marrying in Sanur the week earlier, prior to our arrival I was advised after I emailing the hotel with our arrival time and celebration that a honeymoon set up would be placed in room so was excited to see and surprise hubby, but there was nothing in room upon entry which was a let down.
Another issue was the frustration with our booking, and communication late last year with regards to our booking. And I have to admit after the frustrations with our booking I was skeptical about honeymooning at the HRH. Thankfully the care and attentiveness of staff for our children made up for the booking frustrations and lack of room setup.
Another minor issue was the airport transfer, we had a one way complimentary airport transfer as part of the rock mobile package, for over 3 nights stay however upon check out advised this was not the case. For the sake of the $15 I was not going to press the issue, but advice to other guests to print all documentation.
HRH maybe just take check of prior to arrival communications as communication was quite misleading and very delayed, and in our instance an example being we did not get the honeymoon setup as promised and there was issues and confusion with our room bookings. And at one stage I almost switched hotels because of the prior to arrival email communication, this is not a criticism as after meeting your lovely staff, just a friendly reminder for the personalization so individuals are not just a number.
Staff at check in were lovely, everyone so cheerful and we had a nice quiet room whereby our children slept with ease.
Great hotel, kids club amazing, facilities amazing, staff lovely, and concierge excellent.
Oh and air-conditioning fantastic!!
Overall after a bumpy start this hotel won me over by the end of our trip and we will definitely return.
Thanks for everything HRH, most enjoyable :)
- Official Description (provided by the hotel):
- Hard Rock Hotel Bali- However You Wanna Play It Rock 'n' roll is more than music. It's a force-a kinetic spirit that's ageless and electric. And Hard Rock Hotel Bali is a monument to that spirit, creating destinations where anything is possible. A weekend of poolside lounging by day and hotel club-crawls by night? Yes. Incredible outdoor recreation for the whole family and kids-only clubs that are actually cool? Yes. An all inclusive experience you'll never forget? Yes. Indulgent spa treatments? Yes. A mind-melting event experience? Yes. Whatever your destination, when you stay at Hard Rock Hotel Bali, you have arrived. ... more less
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- Also Known As:
- Hard Rock Kuta
- Hard Rock Hotel Bali Kuta