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“5 star Hotel in perfect location”

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Hard Rock Hotel Bali
Ranked #21 of 254 Hotels in Kuta
Certificate of Excellence
Reviewed January 7, 2014

When i go vacation in bali, maybe this hotel the most frequent i book, almost 4 or 5 times now, and still love this hotel, My kids love this hotel, because this hotel have big pool and sand beach.
Room also big enough and clean with two queen bed, can accomodate two adult and two children under 12 years old.
Location Hotel also perfec, in corner of Kuta, and beach only crossing the street.

  • Stayed: June 2013, traveled with family
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Thank vincent0808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this reviewResponded January 13, 2014

Dear idgf,

Thank you for sharing your review of your stay with us. I'm delighted to hear that you are a returning guest, as we always welcome our Rock Stars back.

I'm also pleased to hear that you and the kids enjoyed the room and the pool, which is Bali's largest free-form swimming pool with its own Sand Island. Your feedback has been shared with the team and all of us look forward to welcoming you and the family again to Hard Rock Hotel Bali.

Once again thank you for taking the time to share this review, which is much appreciated.

Love All - Serve All

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,417 - 3,423 of 5,406 reviews

Reviewed January 7, 2014

the rooms do not look like the ones they show on the website (real life they are poor).customer service is POOR me struggeling to walk through those hospital looking doors with a pram and a wait staff expected me to open the door for him and let him through first after his card would not work. Swimming pool not that great and dirty also the kids pool is really hot. When they have live bands playing till midnight you can hear the doof doof music through the rooms.also I was walking up those stairs from the main pool with my asleep son in my arms and me trying to drag his pram behind me while 3 Hard Rock Hotel Staff walk strait pass me no help what so ever

Room Tip: Over Rated would not go back
  • Stayed: January 2014, traveled with family
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1  Thank KLittle2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this reviewResponded January 9, 2014

Dear KLittle2014,

Thank you for the review of your recent stay with us. Please accept our sincere apologies for the shortcomings experienced. Please understand that these are not the level of service and standards we strive to achieve.

For the benefit of other readers, a 360 degree virtual tour with details of the Hotel's guestrooms is available for guest to view on our website. The swimming pool facility is often considered as the highlight of our guests' experience in general, however I have checked and understand that during your period of stay the weather worked against us with heavy rains causing your unpleasant experience at the pool. The shortfalls mentioned in your review related to the Centerstage noise is of great concern to us. I'd like to thank you for your comments, as it is through these feedbacks that we can learn and improve. We look forward to another opportunity to welcoming you again to Hard Rock Hotel Bali.

Thank you again for taking the time to share your feedback, which we very much appreciate.

All is One

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Reviewed January 6, 2014

Popped into the Hard rock Hotel for an evening for a few drinks with friends. The atmosphere was amazing, they had a band playing up on the stage which was above the bar! Then had some kind of fashion parade around the bar top. this was entertaining. Drinks flowing and great entertainment and show. Good night out.

  • Stayed: November 2013, traveled with friends
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Thank Kristie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this reviewResponded January 8, 2014

Dear Kristie C,

Thank you for your review during your visit to Hard Rock Hotel Bali. I'm glad to hear that you and your friends enjoyed the evening at the Hotel.

I'm pleased to know that you were one of our Centerstage patrons. Centerstage is our lobby, bar and even rock museum. The bar is recognized as Bali's best live music venue by our guests with happy hours and other exciting promotions. We look forward to welcoming you again soon to Hard Rock Hotel Bali.

Once again thank you for taking the time to share your review.

Love All - Serve All

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Reviewed January 5, 2014

Our experience at your hotel was a good, service to cleanliness Deluxe rooms are pretty standard but perfect for a couple, comfy king bed, day bed, aircon, safe etc. We checked out the deluxe premium rooms but in my opinion are a waste of money as the only difference is the private pool , overall from our self....we enjoy the trip.... Location - The main thing for us though was the location with direct access south to downtown Kuta (JL. Raya) where all the department stores are & in our opinion the best shopping. Also only a short walk to both poppies lanes & the new beach walk (Rip off) shopping centre 5 min walk north. i from indonesia and my husband from penang ....even 1st time for him but he happy with trip......thanks to the Hotel

  • Stayed: November 2013, traveled as a couple
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Thank surya218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this reviewResponded January 8, 2014

Dear surya218,

Thank you for your review of your stay with us. I'm delighted to hear that you are satisfied with the level of service and cleanliness provided at the Hotel.

I'm also pleased to hear that you found the room and the Hotel's location to be perfect for you and your husband. For the benefit of other readers, Deluxe Premium Room guests enjoy exclusive access to the Chill Out Pool, nightly turndown service and iPod docking station. I have shared your kind comments with the team and all of us look forward to welcoming you again to Hard Rock Hotel Bali.

Once again thank you for taking the time to share this review, which we very much appreciate.

Love All - Serve All

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Reviewed January 5, 2014

After all the searching and phone calls to the various resorts, we decided to book a deluxe room in Hard Rock Hotel in Jan 14 for the following reasons. We did not go for the newly furbished premium room as we will not spend much time in the bed room.

Family Friendly Room - The beauty of the rooms in hard rock hotel is the space and it offers the option of having twin queen size beds in a room to allow us to house the entire family, without the need to book an additional room for our two children. Very few resorts/hotels in Kuta offer this option. Not only saving cost, there will be a problem for family with young children as some of the resort may not able to provide adjoining room or the room is too small to house additional bed.

Location - The other main attraction for hard rock is that it is centrally located btw the two main shopping malls in Kuta (one of the most happening towns in Bali), the Discovery Mall and Beachwalk Mall, as well as the Kuta Square. Almost all the popular eateries serving great local foods recommended by Tripadvisor are within 10min of walking distance. For children don't enjoy local food, KFC and Mac are at the corner.

Hotel facilities - They are clean with quality. The Pool, Gym, as well as play rooms for children from all ages are some of the main attraction, great for families & couples alike. Our children enjoying themselves in the teenager room while we are having massage. The Hotel does organise some water games at the pool for children as the beach may not be safe for children who are not good swimmer due to strong wave and is very dirty during our visit in Jan 14.

Breakfast - Plenty on offer and there is a change in menu for different day. By having a great and heavy breakfast, you could potentially save time for lunch for other activities.

Spa - While the price is more expensive than those you could find along the road side, but it offers the quality service and hygiene. My wife and I enjoyed the massage and I consider the service it offered far better that one of the Tripadvisor Award winner spa in Phuket and only at 60% of the price. The spa is very popular and try to book earlier. Due to the popularity, my wife and I could only go for the traditional massage as it did not have the time slot for us to enjoy the full package that come with body scrub.

Late Checkout - As our return flight was in the evening at 7pm they gave us a complimentary late check out of 2pm and allowed us to continue enjoying all the facilities and refresh ourselves till we left for airport at 4pm. Due to the number of luggage we were carrying, instead of getting us a taxi, the hotel offer us a hotel mini bus to allow us to have a comfortable journey to the airport without additional cost.

Booking - Try to book thru tripadvisor or promotion offers by credit cards as they may offer you a better rate.

Their staff very helpful and friendly and we were very happy with the stay.

Room Tip: Recommend for Family with Kids, especially those who have not visited Bali
  • Stayed: January 2014, traveled with family
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Thank HenryKE1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this reviewResponded January 10, 2014

Dear HenryKE1,

Thank you for sharing this review of your recent stay with us. I'm extremely pleased to hear your kind comments on the room space for you and your family.

I'm also pleased to hear that you enjoyed the Hotel facilities, the Body Rock fitness center and the pool, which is Bali's largest swimming pool with its own Sand Island and daily activities for everyone. We're glad to hear your kind comments on Rock Spa. You are welcome to try the other favorite treatments in the Spa during your next stay. Thank you for recommending other readers to book the room and the Spa treatment earlier. You may also check our website for best deals. It does sound like you and the family had a fantastic holiday and all of us look forward to welcoming you again to Hard Rock Hotel Bali.

Once again, thank you for taking the time to share this review, which we very much appreciate.

Love All - Serve All

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2014 via mobile

We stayed there with family and friends. We were really disappointed , it was very expensive, and overrated. The only friendly staff were the cleaners . One life guard, pool closed early with doors shut . Customer service was poor . Would never go back . No idea how it won awards

Stayed: October 2013
5  Thank Zoe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this reviewResponded January 7, 2014

Dear Zoe M,

Thank you for your review during your stay with us. Please accept my sincere apologies for the shortcomings experienced. Please understand that these are not the standards we strive to achieve.

For the benefit of other readers, our staffs are selected mostly on their positive attitude, service orientation and the Hard Rock spirit. Numerous reviewers also expressed their satisfaction with the level of service provided with some staffs have been mentioned in the reviews. Secondly, the pool is open from 9 am to 9 pm with minimum three life guards on duty for every shift. Their guard posts are located in various spots surrounding the pool. I have shared your comment with the team and all of us look forward to another opportunity to welcoming you again to Hard Rock Hotel Bali.

Thank you again for taking the time to share your feedback, which is much appreciated.

All is One

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2014

Our experience at your hotel was a disgrace. HRH bali should be allowed a max of 3 stars for the quality in overall from service to cleanliness to the poor cantine coffee (guests are charged for proper fresh brew coffee) - and rounding off with an attempt to try to overcharge us on check-out.

We were, further, liked many others riped off by the completely overcharged dinner on new years eve; where it was more an objective for the staff to get everyone seated and hurried up and kicked out before nxt seating took place, rather than focusing on that guests actually did get an experience and the quality they deserved when paying 150-200usd per person (ridiculous).

This HRH property MUST be downgrading the total HRH image for the HR chain.

We CAN absolutely not recommend HRH Bali, and would never stay at this poorly managed hotel again.

  • Stayed: December 2013
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5  Thank mbh2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this reviewResponded January 7, 2014

Dear mbh2008,

Thank you for choosing to welcome the New Year with us! We appreciate that you took the time to share your experiences with us.

The period of your stay was our busiest time of the year and I sincerely apologize for the shortcomings experienced. Please understand that these are not the standards we strive to achieve in the Hotel. I understand that you corresponded with my colleague the Front Office Manager after your departure and I believe that the matter on overcharging has been clarified to your satisfaction. The service shortfalls mentioned in your review related to New Year’s Eve are of great concern to us. I’d like to thank you for your comments, as it is through these feedbacks that we can learn and improve.

We take pride in our brand and our people and I sincerely hope that you will give us another opportunity to experience our usual awesome service. Should you need any assistance, please don’t hesitate to let me know.

Thank you again for taking the time to share your feedback, which we very much appreciate.

All is One

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Bali

Address: Jl. Pantai, Banjar Pande Mas, Kuta 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Kuta
#7 On the Beach Hotel in Kuta
#14 Spa Hotel in Kuta
#15 Luxury Hotel in Kuta
#24 Family Hotel in Kuta
#39 Romantic Hotel in Kuta
Price Range: $149 - $252 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Bali 4*
Number of rooms: 418
Official Description (provided by the hotel):
Hard Rock Hotel Bali- However You Wanna Play It Rock 'n' roll is more than music. It's a force-a kinetic spirit that's ageless and electric. And Hard Rock Hotel Bali is a monument to that spirit, creating destinations where anything is possible. A weekend of poolside lounging by day and hotel club-crawls by night? Yes. Incredible outdoor recreation for the whole family and kids-only clubs that are actually cool? Yes. An all inclusive experience you'll never forget? Yes. Indulgent spa treatments? Yes. A mind-melting event experience? Yes. Whatever your destination, when you stay at Hard Rock Hotel Bali, you have arrived. ... more   less 
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Also Known As:
Hard Rock Kuta
Hard Rock Hotel Bali Kuta

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