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“A very Nice Hotel For Family With Kids”

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Hard Rock Hotel Bali
Ranked #24 of 251 Hotels in Kuta
Certificate of Excellence
Reviewed April 1, 2013

I stayed here with my family of 2 kids: 1 y.o and 3 y.o and a maid for a week.
We enjoyed very much during the whole week we are here. We used the loft room where there is 2 storeys in the room. The family stayed on the below floor and our maid stayed on the upper floor. We thought it was a very good arrangement since it would also ensure the privacy between the family and the maid. The space of the room was a bit limited but it was still ok for the five of us. The condition of the room was fine, clean and the AC was also working very well. Despite the old age of the hotel, we were impressed that all equipments were working well and they were quite modern. We experienced in the past of other hotel in Bali with more expensive price but with lesser quality of the room. The bathroom was at the same quality of the bedroom. It was clean, well-maintained and smell very good. We experienced that the closet was damaged one day but I could fix it easily. However, if you have the same problem, I think you could ask the hotel staff to help you in which they will do it happily. The hotel staffs are extremely friendly to all of us. The swimming pool is HEAVEN. We were strugling to ask our kids to leave the swimming pool every afternoon, they just loved it! The hotel seemed to pay attention very much on entertaining the kids here. We went to Bali every year and we had never had our kids loved a hotel so much like they loved hard rock. So I would recomend this hotel for couples with kids. Breakfast is ok. I did not have any meal in the hotel besides breakfast since all are expensive.
Location is one of the best location in Kuta. The famous Kuta beach is only on the opposite of the hotel and there are shops and malls in walking distance.
But, nothing is perfect. As already mentioned by some people, the centerstage is loud every night. From the beginning I already asked the front office to give us the room away from centerstage and we got it. The consequence is that we did not have a good view from our window BUT we could sleep very well at night. So, it is worth it.
And 1 more thing, DON'T USE THE TAXI ARRANGED BY THE HOTEL. I used it twice and it was awfull. It was expensive with very bad quality of both the car and the driver. You need to go out to Starbucks and get the taxi from there. Choose only "Blue Bird" taxi.

Room Tip: For family with kids, ask the hotel to give you room away from CenterStage Do not use taxi arranged...
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  • Stayed: March 2013, traveled with family
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1  Thank DimsumA362
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,188 - 4,194 of 5,926 reviews

Reviewed April 1, 2013

We stayed at the Hard Rock Hotel in Bali recently and found it excellent in every way. The only thing that was not quite right for me was there was no wardrobe, just a covered in rail to put your clothes on. The pool is massive so there is plenty of room to swim and relax away from the kids. The waiter around the pool was very quick serving out beer as he is on roller blades. I think his name was "Raka" A very friendly guy, quick and very friendly, and helped us with directions around town. The breakfast was good - buffet style and a good choice of foods.

Room Tip: we were upgrade to a premium delux on the ground floor which had access to the "chill out pool...
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  • Stayed: February 2013, traveled with friends
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1  Thank houghtonboi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 31, 2013

I have stayed at this hotel a number of times and enjoyed it each time. It is a very large hotel with a beautiful pool surrounded by cabanas which you can hire for the day at extra cost. The rooms have recently been renovated and the beds are very comfy. The buffet breakfast has a lot of variety and meals by the pool are tasty and reasonably priced for a hotel of this standard. The hotel is situated in central Kuta which is great for shopping and restaurants and opposite the beach. My only negative comment is that the rooms don't have balconies you can sit out on. I would recommend this hotel to families and young people wanting to be close to everything.

Room Tip: If staying in a deluxe room ask for 3rd floor as this is the level that reception and breakfast are...
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  • Stayed: February 2013, traveled with family
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1  Thank Lynn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHB Marcom F, Manager at Hard Rock Hotel Bali, responded to this reviewResponded April 4, 2013

Dear Guest,

Thank you for your stay at Hard Rock Hotel Bali and kind comments on our guestrooms and dining outlets. We're also really pleased that you had a good time at our pool. Thank you again for taking the time to share your feedback, which we very much appreciate.

We look forward to welcome you again at Hard Rock Hotel Bali.

Love All - Serve All

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2013

Overall the experience of being here is nice, its near all the shops and is right on next to the beach. The beds are very good and comfortable. Breakfast is also decent but the facilities are rocking! The pool is amazing with a sand island in the middle and in the pool there is sand to make it feel as if you are in the sea. The only real issue i had with this place was the internet. The service was good but you need to purchase internet and its either for four hours or eight hours and they are vouchers so they can run out. Huge hotel with limited internet services is not exactly convenient to guests. However the Band that plays here in the evening is very good. Would i return? well i guess i would if they started giving free WIFI otherwise i would reconsider look for a better name like four seasons or Hilton or Hyatt. This is a second rated hotel but is very good but there are better ones, I hope this helped YOU!

Room Tip: make sure you get a double deluxe, can fit 4 people!
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  • Stayed: March 2013, traveled with family
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4  Thank rishryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHB Marcom F, Manager at Hard Rock Hotel Bali, responded to this reviewResponded April 7, 2013

Dear Guest,

Thank you for your valued review concerning your stay at Hard Rock Hotel Bali.

We’re really pleased that you had a great experience in our pool, its facilities and our nightly live band. For the benefit of other readers, we are pleased to inform you that the Hotel provides complimentary Wi-Fi access for our Deluxe Premium Room and above category guests currently. Starting in the middle of April, the complimentary Wi-Fi access will be provided to all registered Hotel guests. Thank you again for taking the time to share your feedback, we very much appreciate it. We look forward to welcome you to stay again at Hard Rock Hotel Bali.

Thank you once again for taking the time to share your feedback.

Love All – Serve All

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2013 via mobile

We booked a premium delux room, sounds good hay, as we were taken to the room, the porter ask do you like the room? I replied what's the premium delux mean because I just could not see it. It was just an old very dated hotel room with two standard double beds,( not queens!!)
Our children love to watch films and in bali you can buy loads, we came home early one night so the kids could watch a movie, we suddenly realized there was no DVD player in the room, ( this is 2013 and I have never stayed in a hotel room with no DVD player!) so I called reception to find out if we could get one, guess what! An extra 100'000rph per night!! This is just plain insulting, I'm surprised they don't charge you to go to the toilet out side your hotel room!
On the plus side the staff are very good and the pool area and kid entertainment is great,
Breakfast is good too,
I just feels like you get stung for everything, 21% service charge when the normal is 10/11%.

  • Stayed: March 2013
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1  Thank Joetheroche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHB Marcom F, Manager at Hard Rock Hotel Bali, responded to this reviewResponded April 4, 2013

Dear Guest,

Thank you for your valued review concerning your stay at Hard Rock Hotel Bali.

All 418 rooms were completely refurbished by 2012. In your guestroom, the beds are two queen-sized beds that are set up to Hard Rock International brand standards with “Sleep Like a Rock” King Koil mattress and Egyptian cotton sheets. The Cinema at our complimentary Teens Club offers movie screenings daily, among other family-friendly activities in our award-winning facility. Upon receiving a booking confirmation, the Hotel informs every guest about the facilities and accommodation offered for the room and/or package. The Hotel is a responsible server of international branded premium spirits and drinks, by its active “drink safely” campaign. Our poolside cabana is popular with our guests. With the rental rate for a full-day use of the cabana from 9am to 5pm, two bottles of water and a fresh fruit platter. The daily rental is subject to Government tax and service charge.

We highly value your kind comments on our staff, breakfast experience and entertainment facility. We look forward to welcoming you on your next stay at Hard Rock Hotel Bali.

Thank you once again for taking the time to share your feedback.

-All is One-

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Reviewed March 30, 2013

Just returned from staying at HardRock Bali, very good location, just across the road from Beach, awesome pool and swim up bar, Centrestage usually have drink specials, and the band playing every night were really good, staff were always very polite and helpful. Breakfast was always very busy, lots of variety in food, i have found many hotels in Bali, offer alot of asian style food for breakfast, Hardrock has this, plus more, you can get your bacon, beans, eggs and tomato here ! be careful of using the swim up bar and poolside restaurant as tax etc is extra, and get expensive. There is no free wifi here, you are charged $13 for 4 hours, a disappointment as you need to walk up to Popies 1 to get free wifi. I think a hotel of this calibre should offer free wifi. The bakery is to die for, the best pastry ive EVER tasted !! always nice when youve had a big night at nearby Bounty Disco, and have missed breakfast. The only problem i had was in the morning it was very noisy down the corridor with people banging doors , and the cleaners were always knocking on the door asking to clean the room, even with the 'Do not disturb sign' on the door, a small balcony overlooked the staff carpark, i generally like a little room for table and chair to drink the duty free, so this was also disappointing, overall a very nice Hotel, warm and friendly staff, clean and very honest cleaning staff, as we regularly left rupiah laying about.

Room Tip: ask for a room overlooking the gardens, not the staff carpark
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  • Stayed: March 2013, traveled with friends
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Thank Carolyn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2013

Had a fantastic time highly recomend. The pools are fantastic - a must is a cabana so relaxing and cheap. Breakfast was awesome.

We had our 15 year old son with us and recomend signing kids up to the Tabu Club straight away. He had a ball and made a lot of friends.

All our needs were catered for, without fuss or worry. If you don't want too you don't have to leave for your whole stay!!

We will be back for christmas.....

Oh yeah, the band every night was a bonus.

  • Stayed: January 2013, traveled with family
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1  Thank 3_tubbsys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHB Marcom F, Manager at Hard Rock Hotel Bali, responded to this reviewResponded April 5, 2013

Dear Guest,

Thank you for your stay at Hard Rock Hotel Bali and kind comments on our Hotel pool and cabana. We're also really pleased that you had a good time at breakfast and for your son in our award-winning family facilities. Thank you again for taking the time to share your feedback, which we very much appreciate.

We look forward to welcome you again at Hard Rock Hotel Bali for Christmas.

-All is One-

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Bali

Address: Jl. Pantai, Banjar Pande Mas, Kuta 80361, Indonesia
Location: Indonesia > Bali > Kuta District > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Kuta
#7 On the Beach Hotel in Kuta
#15 Spa Hotel in Kuta
#15 Luxury Hotel in Kuta
#23 Family Hotel in Kuta
#39 Romantic Hotel in Kuta
Price Range: $133 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Bali 4*
Number of rooms: 418
Official Description (provided by the hotel):
Hard Rock Hotel Bali- However You Wanna Play It Rock 'n' roll is more than music. It's a force-a kinetic spirit that's ageless and electric. And Hard Rock Hotel Bali is a monument to that spirit, creating destinations where anything is possible. A weekend of poolside lounging by day and hotel club-crawls by night? Yes. Incredible outdoor recreation for the whole family and kids-only clubs that are actually cool? Yes. An all inclusive experience you'll never forget? Yes. Indulgent spa treatments? Yes. A mind-melting event experience? Yes. Whatever your destination, when you stay at Hard Rock Hotel Bali, you have arrived. ... more   less 
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Also Known As:
Hard Rock Kuta
Hard Rock Hotel Bali Kuta

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