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Mercure Kuta Bali
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Reviewed July 5, 2013

Not recommended for Australians (not racist) but Asians everywhere not one australian person in the whole resort, drinks are very expensive, they charged me for bringing my own vodka to the pool.
Room is quite clean though, breakfast isn't included in room so can become quite expensive, also it is all noodles and chicken mostly which is more of a dinner style food?

  • Stayed: July 2013
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Thank TJI93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurekutaBali11, Room Division Manager at Mercure Kuta Bali, responded to this reviewResponded July 17, 2013

Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…

We would like to thank you for choosing Mercure Kuta Bali Beach during your recent visit to Bali and for sharing your comment with us.

We still have lot of number for Australian guest who staying at our hotel, Your comments on the Food and Beverage service provided by our staff are well noted and will be shared with the whole team.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Mercure Kuta Beach Bali.

Your sincerely,

Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2013

This time, I went to Bali for family trip. After shop around, I choose this hotel because of its location. The price though its quite expensive although not as expensive as the hotel next door. But, I'd say it is worst than the hotel next door.
The good thing about this hotel is the location. In front is the famous Kuta beach, Kuta Bali. It is the center of attention here. Around there's several hotel like Hard Rock Hotel, Sheraton etc. When I checked in, I've been upgraded to superior room with twin bad. I got excited. When I enter my room, I'm shocked. This is a superior room. It is small, barely no room for luggage if you have more than 2 luggage. The room design is awful. The furniture is old. The floor is not that clean. No room for extra bed, wait there is, you can put extra bed on the floor. I mean way down on the floor, just a single mattress, that's it. Going to the bath room. If you have say 3 years old kid, it would be hard just to get in the tub. I don't know who design this. But it distress us as the guest. Even for me as an adult, I need to be careful and have to take extra effort just to climb to the tub. So if you are western, big tall person, this one not recommended.
Now the food. I'd say the food is okay. Not that great, but it's just okay. Not much an option there. If you want something different, go outside, there's plenty of better restaurant there. McDonald just 2 minutes walk. Pronto Pizza (yummy), terrace cafe to Hard Rock Cafe just beside you. Take 5 minutes walk, plenty of shops and restaurant. McDonald, Wendys are still reasonable price.
This hotel has attractive design. And the pool is on the top floor. The view is nice. You can swim and enjoy the Kuta beach view from the pool.
For those of you that loves to surf, in the hotel premises there's surf school just in front of the lobby. This should be one of the benefit. The staff are good. They speak english very well.
So, for me that concern about family, this one not recommended. But if you are just solo traveler you will be just fine.

Room Tip: Choose the room facing the beach. Or near the pool
  • Stayed: June 2013, traveled with family
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1  Thank Andrea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurekutaBali11, Room Division Manager at Mercure Kuta Bali, responded to this reviewResponded July 5, 2013

Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…

We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali.

Your Suggestion on the Bathroom has been well noted and will be taken into consideration for future room renovation.

I do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve.
We hope you will give us another chance to welcome you in the near Future.


Your sincerely,

Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2013

Great location snack bang in the middle of things... Had issues with the service... Would not be staying here again or recommend to my friends or family... Staff seemed friendly enough but the hotel and service itself we found was very poor...

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
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Thank Braydz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurekutaBali11, Room Division Manager at Mercure Kuta Bali, responded to this reviewResponded July 5, 2013

Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…

We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali.

The Experience you describe causes us deep concern. We would like to offer our sincere apologies for any frustration and anxiety that it may have caused you on your holiday.

Our aim and intent is to ensure all employees are totally customer focus and all guest concern and requests are handled quickly and efficiently.


I do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve.

We hope you will give us another chance to welcome you in the near Future.


Your sincerely,


Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2013

The hotel is greatly located, right smack where the action in Kuta Beach is. Room is adequate, not too big but not too small. Bathroom is excellent with semi sitting tub, ideal for soaking tired feet and back. Pillows were nice and the sheet was lovely. However, the floor is a bit sticky was was still slightly sandy when I checked in. It was still the same until the second night. If you get a room facing the lobby, be prepared to hear some noises even way into the night. The porch light could not be switched of, but the drape was adequate to block the light. Next door are two convenience stores and Pizza Hut.
It is good hotel worth the price. Just don't expect to fit more than two adults in one room, and expect a lot of noise from your neighbors during high occupancy season.

  • Stayed: June 2013
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Thank Carreen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurekutaBali11, Room Division Manager at Mercure Kuta Bali, responded to this reviewResponded July 5, 2013

Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…

We would like to thank you for choosing Mercure Kuta Bali Beach during your recent visit to Bali and for sharing your appreciation with us.

We are delighted to learn that you had an excellent stay with us and particularly value our hotel.
Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Mercure Kuta Beach Bali.

Your sincerely,

Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2013

We stayed four days at the Mercure and we came away satisfied. It is right across from the beach and not far from shopping and good eats, however there are no restaurants right next to the hotel so you have to go and find them. the rooms were very clean but small. beds very comfortable, free wifi in the lobby but not in the rooms. It was surprisingly quiet in our room despite being beside the Hard Rock. The big negative is the traffic, the road is in a permanent jam so it takes a long time to get to and from by car.

  • Stayed: June 2013, traveled as a couple
    • Value
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1  Thank daveeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurekutaBali11, Room Division Manager at Mercure Kuta Bali, responded to this reviewResponded July 5, 2013

Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…

We would like to thank you for choosing Mercure Kuta Bali Beach during your recent visit to Bali and for sharing your appreciation with us.

We are delighted to learn that you had an excellent stay with us and particularly value our hotel.

Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Mercure Kuta Beach Bali.

Your sincerely,

Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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