We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Mercure Kuta Bali
Nearby Hotels
Dewi Sri Hotel(Kuta)(Great Value!)
$41
$34
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Maharani Beach Hotel(Kuta)(Great Value!)
$73
$31
Agoda.com
View Deal
  • Breakfast included
  • Pool
$81
$68
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Kuta Paradiso Hotel(Kuta)(Great Value!)
$89
$69
Agoda.com
View Deal
  • Free Wifi
  • Free Parking
Hard Rock Hotel Bali(Kuta)
$157
$138
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Risata Bali Resort & Spa(Kuta)(Great Value!)
$58
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$83
$77
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$72
$66
Travelocity
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Grand Inna Kuta(Kuta)(Great Value!)
$89
$65
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Poppies Bali(Kuta)(Great Value!)
$92
$77
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
Reviews (1,413)
Filter reviews
1,413 results
Traveler rating
282
576
374
116
65
Traveler type
Time of year
LanguageAll languages
More languages
282
576
374
116
65
Show reviews that mention
All reviewsinfinity poolpizza huttop floorhard rock hotelsurf schoolsea viewstandard roomthe location is perfectpoppies lanebeachwalk mallnight lifebuffet breakfastbalconybalisurfersconveniencemassage
FilterAll languages
Updating list...
728 - 733 of 1,413 reviews
Reviewed May 24, 2012

i already stayed at mercure around the worlds but this mercure in bali was very bad. not about the location but about the staff name mr ray very bad and stupid. mr ray told me to paid and i already paid but after i paid he said not enough money so i must paid more money again. the fault is mr ray but he not said apologize at all. dont know how the hotel management teach him but hes very bad and look cant counting money!!!! very stupid staff i ever seen!!!

  • Stayed: March 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank amazinggirls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurekutaBali11, Front Office Manager at Mercure Kuta Bali, responded to this reviewResponded May 26, 2012

Dear Guest,

Warmest Greeting from Mercure Kuta Bali…

We sincere thank you for choosing Mercure Kuta Bali as your accommodation during your Holiday in Bali.

The Experience you describe causes us deep concern. We would like to offer our sincere apologies for any frustration and anxiety that it may have caused you on your holiday.
For our investigation purpose, would you inform us the date of your stay and your room number ?
Our aim and intent is to ensure all employees are totally customer focus and all guest concern and requests are handled quickly and efficiently.
I do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve. We hope you will give us another chance to welcome you in the near Future.


Your sincerely,

I Gede Ngurah Mertha Sedana
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2012

If you are looking for a convenient hotel location, this is the ONE! Across from Kuta beach, It might be a little old but it is well-maintained. Infinity pool was great but not too many deck chairs by the pool. Bath tub could be better maintained. Staffs were great and super friendly. Overall, our getaway was perfect without any hiccups!

  • Stayed: May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank slamsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurekutaBali11, Front Office Manager at Mercure Kuta Bali, responded to this reviewResponded May 27, 2012

Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…
We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali.

We were very pleased to read that you appreciated the Friendliness and Assistance of our staff and you had enjoyed your Holiday.

Your comment on our facilities has been well noted and taken into our consideration for improvement.

It is always encouraging for us to learn that our valuable customer are satisfied with our service as it is what we strive for everyday.

We hope that we will have the pleasure of welcoming you again in the near future.

Your sincerely,

I Gede Ngurah Mertha Sedana
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2012 via mobile

We enjoy our stay it was probably one of the most centrally located hotels in kuta. The room we had was small and had little natural light as it open in to a covered area. The best part of the hotel was the pool it had amazing view and spent a lot of time there. Compared to the prices of hotels one street back this was expensive ( we payed $103 au) we could have got something from $30-$60 which was equal. If you are looking for a safe hotel in central kuta this is good but you pay for it.

  • Stayed: April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Clancyharold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurekutaBali11, Front Office Manager at Mercure Kuta Bali, responded to this reviewResponded May 27, 2012

Dear Harold,

Warmest Greeting from Mercure Kuta Beach Bali..

We were very pleased to read that you had enjoyed your stayed with us during your holiday in Bali.

It is always encouraging for us to learn that our valuable customer are satisfied with our service as it is what we strive for everyday.

We hope that we will have the pleasure of welcoming you again in the near future.

Your sincerely,

I Gede Ngurah Mertha Sedana
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2012

  • Stayed: May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MercurekutaBali11, Front Office Manager at Mercure Kuta Bali, responded to this reviewResponded May 27, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
kuala lumpur
64
Reviewed May 20, 2012

1) Check room space (brochure pictures can be deceiving).
2) Not user-friendly for present day multimedia gadgets, such as work space for PC use, mobile phone chargers, etc. Insufficient electrical wall outlets.
3) Good, clean bathroom space and facilities ; but better maintenance of water taps and leakages suggested.

  • Stayed: May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurekutaBali11, Front Office Manager at Mercure Kuta Bali, responded to this reviewResponded May 26, 2012

Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…
We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali.
all of Your comment been well noted and will be taken into consideration for renovation.

I do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve.
We hope you will give us another chance to welcome you in the near Future.


Your sincerely,

I Gede Ngurah Mertha Sedana
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews