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“Poor experience from a new hotel”

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Sun Boutique Hotel Managed by BENCOOLEN
Ranked #127 of 251 Hotels in Kuta
George Town, Malaysia
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Poor experience from a new hotel”
Reviewed November 7, 2013

Took this hotel after considering we just needed a night of sleep before catching an early transport to another part of Bali.

The result is terrible sleep. The hotel is new, so new that the lock on the window has not been fitted yet. There was a puddle of water from an earlier rain that leaked into the room because the window was not sealed properly. The air-conditioning made so much noise and did not cool well, and there was constant sound of running water in the bathroom (from the air-conditioning I suppose). The water pressure was poor, so much so the bidet was just dribbling with water. The entire hotel is still under renovation/construction so the walkways are pretty dusty.

On the plus side, the staff were very accommodative and helpful. Given time I think this hotel can be quite a good one, but at this moment I will just look elsewhere.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cyMING
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dian M, General Manager at Sun Boutique Hotel Managed by BENCOOLEN, responded to this review, November 14, 2013
Dear Mr. cyMing,

First of all I would like to say thank you for taking the time to share your experience during your stay with us. We sincerely apologize for our shortcomings during your stay.

We have taken actions to check and make sure that all rooms and equipment are ready to use at all times.

Please do not hesitate to contact me and I would like to personally welcome you again to Sun Boutique Hotel on your next visit to Bali.

Warm Regards,
Dian Melissa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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245 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
Darwin, NT
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 2, 2013

After finding this place I thought considering the price it was an awesome deal. What they didn't tell you on here if that they are renovating and extending the hotel and all you can hear is loud banging noises, last night it didn't stop until after 11pm.
The pool was green and today it was totally empty, not what we wanted with a 34degree heat!

It is about an hrs walk from Kuta beach and there is really nothing touristy to see as they are located on an extremely busy road. Please pay the extra and ditsy somewhere else.
I per-paid for my room for 4 nights and now I have lost my money as they will NOT refund my money. Save yourself the heartache as I have encountered.

There is also no gym, no room phone and no room service. Breakfast was very average, not much of a selection, the fruit wasn't overly fresh and didn't even have yoghurt.

Room Tip: Definitely read people's reviews.
See more room tips
  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SandiR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dian M, General Manager at Sun Boutique Hotel Managed by BENCOOLEN, responded to this review, November 13, 2013
Dear Ms. Sandy R,

Sunny Greetings from Sun Boutique Hotel!

Thank you for taking the time to write to us regarding your experience at Sun Boutique Hotel.

Please accept my sincere apology for the unpleasant experience while staying here. I regret that your experience is far from the standard that we are offering. Your comments are taken very seriously for us to deliver the best service next.

We have taken corrective action for our team to pay a great attention in maintaining our pool water so it does not have to be emptied again for maintenance. More strict working hours have been implemented to our contractor while building a more better facility that causes noise in your room. All of our renovation should be completed maximum at the end of November.

We have taken action as well to improve our breakfast as well to provide more selection for our guest.

We have also granted and processed your refund after your check-out right away and I assure you that the amount will be credited directly to your credit card.

Once again I apologise for your unsatisfactory experience. We truly value your feed back and would like to invite you again on your next trip to Bali to give us another chance to turn your experience around.


Warm Regards,
Dian Melissa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 12, 2013

It was a great stay we had recently! New rooms and very clean and comfortable design... They do have construction going on at the moment. Breakfast is great and I would say the hotel is a good deal for what they are offering. Would recommend this to friends and family and will stay here again for my next visit.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melz_87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Klang, Selangor, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 3, 2013

Beautiful hotel and room design,nice and friendly staffs, but there are some defects in the room that force me to change room.The water heater may not function properly. Bad ventilation system in the toilet with busy sound. The bad thing is the hotel still under renovation and expansion. Very noisy!!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Christine1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 26, 2013

If you're looking for a resort, don't choose this one! But if you're a bargained hunter like me.. Definitely consider this one. Good rate, great location & friendly service!

This is a relatively new hotel, located 10-15 min away from the beach, 15-20 mins from airport, and very close to Carefour, mall, restaurants and other various shops. Its located on a busy street, so its very easy to catch taxis. Downside of it is that currently the hotel is not complete yet. So there are facilities that are not ready yet.

Fyi, if you're a light sleeper and you got room that face the main street, make sure you brought an ear plug. The traffic noise might get through, and may disturb your sleep. They're also currently on construction right now, so if you're going anytime soon, an ear plug is recommended..

Anyway, its a great value!

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Qalc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kota Kinabalu, Malaysia
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed August 24, 2013

I stayed here for 5 nights in August which I think they have just finished renovating some of the rooms. I booked a double bedroom suite which consists of a spacious living room & two clean & comfortable bedrooms. The breakfast selection is limited but acceptable. This is a good choice for people who want to save money on accommodation & ready to go around places by taxi.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YvonneL1891
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 24, 2013

Sun Boutique Hotel is at Kuta beach area, if you are looking for a beach resort it is not for you. However, as a small boutique hotel, it is really value for money, very new and clean. We have stayed there for 1 night, meet the friendly staff and they are able to give you good directions for food, arrange the transportation etc. Hotel is near the airport and it is easily accessible to all palces.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank geektravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sun Boutique Hotel Managed by BENCOOLEN

Property: Sun Boutique Hotel Managed by BENCOOLEN
Address: Jl. Sunset no. 23, Kuta 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Kuta
#11 Romantic Hotel in Kuta
#81 Spa Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sun Boutique Hotel Managed by BENCOOLEN 3.5*
Number of rooms: 88
Official Description (provided by the hotel):
We are very to excited to announce that we are opening our new extension with much better facilities ! Sun Boutique Hotel features 88 rooms and suites, which are built with modern-minimalist design, located strategically at the center of lively Kuta city. The hotel is only 4 km from the Ngurah Rai International Airport, 2 km from the famous Kuta Beach and only 5 minutes away from the well-known nightlife of Legian Street. Surrounding the hotel is also souvenirs shop offering Bali's authentic craft, apparel and gifts. HOTEL FACILITIES COCONUT Restaurant Enjoy a wide variety of delightful and mouthwatering dishes at the Coconut Restaurant located on the first floor. SUNRISE Lounge Dine and Lounge at SUNRISE rooftop bar, offering chilling, relaxing experience with music and cozy atmosphere. It gives Bali a different view at night right under the stars. SUNRISE Lounge will be the perfect place for your intimate private occasion. Our team will cater your special high-end cuisine with friendly staff to make your memorable occasion. Business Services Located on the ground floor of the hotel, Sun Boutique Hotel's business service center is open 7-days a week from 8AM till 12 Midnight. Swimming Pool Our outdoor swimming pool is your best choice for either a serious swimming exercise or just a relaxing leisure time. It also features children pool area. Meetings, Banquets & Events At Sun Boutique Hotel offers meeting rooms and banquet facility to easily accommodate intimate business meetings, seminars and events. ... more   less 
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Also Known As:
Sun Boutique Hotel Managed By BENCOOLEN Bali/Kuta

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