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“lack of sleep quality”

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Grand Ixora Kuta Resort
Ranked #55 of 251 Hotels in Kuta
jakarta
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“lack of sleep quality”
Reviewed January 13, 2013

room rate is cheap.. the hotel have nice swimming pool... nice design on the lobby and room... smart room typical design... but the bed is not good.. its too hard...i cant sleep.. service is good.. location is good, very strategic area. good food (in room dining).

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nez_25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muhsin A, General Manager at Grand Ixora Kuta Resort, responded to this review, January 13, 2013
Dear Nez,

Thank you for your stay at Grand Whiz Hotel Kuta Bali.

I believe you have a good experience to stay with us. However thank you for your time to inform us related with the mattress condition which we already have panned by end of this month to replace the mattress in the room.

Should you have any other query, please feel free to contact us.

Muhsin Anwar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
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  • Chinese (Simplified) first
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  • English first
  • French first
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English first
Dubai, United Arab Emirates
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 11, 2013

Been read all the positive review for this hotel, so we decide to booked our short holiday there. Hotel itself very close to the airport, consider in Kuta area yet it also near to Discovery and Waterbom.
The check-in was very fast and without problems. We got a Superior room with pool view and it was great. The room was enough for two people, clean, enough lighting and also good bathroom. Internet also available inside the room but we need to request cable for it. No wifi but internet was fast enough for us.
During 5 days staying, the staff was always friendly, greeted us everytime we pass by.
For the food, we didnt try. Not so breakfast person, so we cant comment any of that.

Location was good,near to 24 hours mini mart. 10-15 minute walk to Kuta beach and Legian area.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clodagh R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muhsin A, General Manager at Grand Ixora Kuta Resort, responded to this review, January 13, 2013
Dear Ingo,

Thank you for staying at Grand Whiz Hotel Kuta Bali.

I really appreciated with your positive comments to ensure our service have been well delivered to our guests.

in regards with the WIFI, we are in the middle of process to provide WIFI in all our hotel's area.

it was pity you did not try our buffet breakfast and other food which I believe you will like it.

Last but not least, please feel free to contact me should you have plan to come back again to Bali.

Muhsin Anwar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 10, 2013

We stayed for 3 nights, we booked a family package from the website. The room is small but it's clean with a king size bed and cable TV in the room. Our children enjoyed here because there are connecting door to other room (this package contains of 2 superior room). Nothing special for the breakfast, hotel location near airport and supermarket. But we really disappointed for the spa. Actually we've got free 15 minutes massage (part of the package) but it's so hard to get it, there are so many excuse every time I ask for the service. And finally until I leave the hotel I still can't get it, very disappointed!

Stayed January 2013, traveled with family
Helpful?
1 Thank Widya N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muhsin A, General Manager at Grand Ixora Kuta Resort, responded to this review, January 10, 2013
Dear Ibu Widya,

Thank you for choosing Grand Whiz Hotel Kuta for your accommodation in Bali.

I am as General Manager deeply apologize for the inconvenience service with our SPA. I will definitely review our service in all sections including the SPA to meet our standard service.

Please contact me when you come back to stay with us again as I will make sure you yourself will get free massage for one hour.

Please accept our sincere apologize and see you in Bali.

Muhsin Anwar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
perth
Level Contributor
135 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed January 5, 2013 via mobile

We stayed here for 7 nights. We booked a Superior Room with Asia Rooms. Checkin was smooth and fast. Our room was overlooking the Pool. The room is small but we have stayed in smaller at other hotels. Room is clean and has flat screen tv. Bed is hard but when your tired it doesnt worry you! Internet is ok if your by the pool area but not in your room you need a cable if u want good Internet and connect it to your laptop. There are 3 computers to use downstairs free of charge. Location of hotel is ok it's not far to Centro shopping centre. Breakfast is poor,omelettes are made in bulk and put in the warmer they are not made to order like at other hotels. Omelettes should be made on the sport as people want them otherwise they go cold,they have no flavour and taste bland. There is no bacon for breakfast either. They have cereals and little pastries,bread,fruit and mainly Asian Foods which is boring for those who don't eat Asian food for breakfast. It can become boring and bland after a few days. Our room was quiet most nights until the fire alarm would be set off by someone obviously smoking!
I don't think we would stay here again even though the staff are friendly and it's a clean hotel. Thank you anyway for providing us with a clean hotel and a bed to sleep on
Kind regards

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank addikted2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muhsin A, General Manager at Grand Ixora Kuta Resort, responded to this review, January 13, 2013
Dear valued Guest,

Thank you for staying at Grand Whiz Hotel Kuta Bali.

I really appreciated with your positive comments and feedback to ensure us the service have been well delivered to our guests.

We are in the middle of processing to have the WIFI. So in the future the guest will not need the cable for internet in the room.

Thank you for the comments of our breakfast which I will review it immediately.

I deeply apologize for the fire alarm which I will review the sensitivity of it.

Last but not least, please feel free to contact us if you will travel again to Bali.

Muhsin Anwar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surabaya, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 3, 2013

it's a nice place to stay with your family. Near Ngurah Rai Airport. The staff were very helpful. There are four mini market around the hotel. So you can find anything easily. Nice foods. Nice swimming pool. Nice rooms.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fathoni14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed January 2, 2013

I recently stayed at the Grand Whiz for 6 nights with my partner over Christmas. Overall the hotel was very good, however I will explain the the pro's and con's:

PRO's

- Very convienient location. Walking distance to Centro shopping Centre, Water Bom Park, Kuta Square, Matahai Shopping Centre
- 24/7 Shop next door
- Very quiet hotel, not noisy at all
- Fantastic food menu, didnt try the breakfast however ordered room service 3 times and it was delicious. Make sure you try the Kung Pao - sooo good and all items very cheap too!
- Beautiful pool area
- Easy check in and check out, including the hotel letting us leave our luggage after we checked out before our flight later in the day
- Very helpful and friendly staff
- Clean and lovely room
- 5 Min drive from the airport
- Room overlooking the pool
- For the quality of this hotel the price is very cheap!!

CON's

- REALLY uncomfortable bed! I am not fussy however this bed was sooooo hard I had to check that hadnt forgot to put the matress on...
- The pool (although beautiful) was very shallow and only went up to my chest (and I am short) so probably more aimed at children. Also closes at 9pm.
- Although we had a beautiful balcony overlooking the pool area there was no table and chairs on the balcony so couldnt sit out there which was a bit disapointing

Overall a great hotel in a great location and we thoroughly enjoyed our stay however they definately need to think about doing something about the beds.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HMM23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 28, 2012

Stayed at this hotel for a week over the Christmas period with my boyfriendand we thoroughly enjoyed our stay. We had a pool facing, lower level room so that we could open up right on to the pool-it was lovely. The staff are friendly, our check-in was easy and the food we had at the hotel was really good! The location of the hotel is ideal, it's quiet but then just close enough to the hustle and bustle! Rooms are on the smaller side but the rooms are nice and to be honest we didn't stay in the hotel too much so the room size wasn't a problem. The breakfast is catered more to asian cuisine but there is simething for everyone. The hotel is very clean and new! The pool is lovely, not the biggest but not many people hang around and stay in the pool so we found we had it to ourselves most days. The other thing is the pool is shaded throughout most of the day because of how the building is constructed around it so its nice to escape the sun! Well unless you are trying to get a tan of course! I will definite be coming back to this hotel in future as it really is in an ideal location!

Room Tip: Go for a ground level pool room! We were happy with ours! :)
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Perthygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Ixora Kuta Resort

Property: Grand Ixora Kuta Resort
Address: Jalan Kartika Plaza No. 92, Kuta 80361, Indonesia (Formerly Grand Whiz Hotel Kuta Bali)
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#36 Luxury Hotel in Kuta
#37 Spa Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Ixora Kuta Resort 4*
Number of rooms: 134
Official Description (provided by the hotel):
Styled in a contemporary design and cared for by our superb staff. Our 4-star hotel is a tropical treasure that is nestled in the enchanting 'Island of the Gods,' Bali - Indonesia. ... more   less 
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Also Known As:
Grand Ixora Kuta Resort Bali

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