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“Comfortable and Hassle Free”

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Best Western Kuta Beach
Ranked #87 of 251 Hotels in Kuta
Manila, Philippines
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Comfortable and Hassle Free”
Reviewed April 6, 2013 via mobile

Our four nights stay in this hotel was comfortable and hassle free. The location was easy to find and very near the beach. The staff are accomodating. The room ( we got the deluxe room ) was spacious and clean. The bathroom had adequate space and all the necessary facilities such as warm/cold shower, etc. The breakfast however was repetitive. It needs a bit more variation. Overall, this hotel is a good place to rest and as base to explore the beautiful Bali.

Stayed April 2013
Helpful?
Thank Redmag04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternKutaBeach, Front Office Manager at Best Western Kuta Beach, responded to this review, April 22, 2013
Dear Mr. Redmag,

My team and i delighted to receive your review of your wonderful stay with us recently

Thank you for your encouraging feedback and compliments
Your constructive feedback regarding breakfast has been improved

We certainly look forward to the opportunity of welcoming you back

Sincerely yours,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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732 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (144)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Petaling Jaya, Malaysia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 4, 2013

In a nutshell, I have mixed feelings about Best Western Kuta Beach Hotel, as I harboured both like and dislike for each of the aspect that I’m commenting.

Location-wise, it is very near to the beach but the beach isn’t much to shout about. It is quite a long walk to long walk to Kuta centre area and I dislike the narrow lane of Benesari with heavy traffic (motorbikes).

The standard room that I stayed is small yet adequate for 2 persons. Most importantly, the room is clean and housekeeping is commendable. Although I like the modern-styled room, but the sliding door of the shower cubicle has quite a big gap, so do expect to wipe the floor around this gap area. Standard toilet amenities are provided, with in-room safe and fridge. As the “view” from the room’s window is one of the hotel aisles, so I didn’t experience much noise. Unsure whether I should be glad with it, or the otherwise.

Breakfast is included, and the selection is not extensive but reasonably sufficient and tasted well to my appetite. Free Wi-Fi is available throughout the hotel, which is major plus point to me.

As for the service rendered by the hotel staff, some were good, some were just so-so (not rude, but not even a smile throughout the conversation).

Would I stay to this hotel my next visit to Bali? Probably not. Not because it’s bad, but just not good enough to convince me for a return stay.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travel_kayhmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternKutaBeach, Front Office Manager at Best Western Kuta Beach, responded to this review, April 22, 2013
Dear Kayhmy,

Thank you very much for reviewing your stay at Best Western Kuta Beach

We appreciate your constructive feedback and we do apologize that your experience with us were not up to your exacting expectations

With regards the staff attitude we have bring it as our main training subject in our Hotel

Once again we are deeply sorry for the inconvenience during your stay with us

Sincerely yours,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
85 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed April 2, 2013

the hotel is not on the main road, you have to enter a small valley that only enough for one car to go to the hotel. but the hotel is not far from kuta beach. the room is very small and a bit noisy when we stayed because there was a project (i thought sound of heavy equipment build a building-maybe new hotel) just beside my room window. my room had beach view but wouldn't be so if the new building is ready. the bed sounded noisy even when we sat on it, and its too soft and small. the room is not noisy proof, you can even hear the voice of people talking in low tone outside.

ask for room in the second or third floor, because the first floor will be too noisy and you won't be able to have a rest.

i think the hotel room is too expensive for what i got. fortunately the staff is helpful and there is convenience store and padang restaurant next to the hotel.

Room Tip: ask for room in the second or third floor, because the first floor will be too noisy.
See more room tips
  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank adeksiadari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternKutaBeach, Front Office Manager at Best Western Kuta Beach, responded to this review, April 22, 2013
Dear Adiksiadari,

Thank you for taking time to share your feedback from your stay with us

We very much appreciate your constructive feedback and apologize for the inconveniences you encountered during your stay.
we have shared your feedback to related department

It is rewarding for the team to realize their warm and friendly service

We look forward to your return

Your sincerely,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level Contributor
63 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed March 28, 2013

Though I’m a little late in writing this review but nevertheless I would still rate it as terrible.

Bad points:Cramped hotel, very small room & washroom, creepy crawlies like earthworms on the bed, not so great pool, eating area feels more like a lobby area converted for the eating purpose, extreamly limited breakfast option for vegetarians (bread, fruits and beverages), staff does not understand english.

Good Points: nice area, beach is close by. sufficient eating options outside the hotel.

Ppl do not be fooled, there are several better options around which will be real value for money.

Room Tip: just avoid.
See more room tips
  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShwetAditya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternKutaBeach, Management at Best Western Kuta Beach, responded to this review, April 6, 2013
Dear ShwetAditya,

Warmest Greeting form Best western Kuta Beach,
Thank you for your great feedback and high appreciation to our servicesand hotel facilities. It is through feedback such as yours, that always encourages us to keep our product and services reach its level of quality.

It is a pleasure to me knowing your satisfaction of your recent stay with us. I will gladly share it with all the team and this will certainly motivated them to keep up the good work.
Your remark has been carefully noted and I can assure you the necessary steps have been taken to avoid such inconveniences in the future.

All of us at Best western Kuta Beach are looking forward to have you back again with us.

Best Regards,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penang Island, Malaysia
Level Contributor
4 reviews
Reviewed March 25, 2013

Rooms are a bit small but clean and if your windows are facing beach then its plus. Only around 70m to the beach and less crowded near there. Best point is - good service, breakfast included for the price offered ( plus nice breakfast) with a good variety. Staffs are friendly and helpful with the kids. My 8 year old son love the roof top pool. Overall the service you get for the price is more than good.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anak2asean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 24, 2013

Hi, first of all don't be fooled by the photos on this hotel that are posted on hotel websites.Its nothing like that. Not only are the rooms small the whole hotel itself is very small and cramp right from the lobby,rooms,toilets,swimming pool,balcony etc. The bar on the roof top was a total turn off, the bar has a so called terrace over looking the sea that is what you see in the photos but there is a translucent curtain closing it, covering the view. God damn, not sure what was that for.The breakfast area is always crowded as it is also very small for the number of rooms they have and the buffet breakfast is nothing to shout about. About the swimming pool, don't even bother. Definitely not worth the $80+, that I paid for the room. Only plus abt the hotel is that its near the beach and the staffs are good. Will never book it again, unless I get it for like $40- $50 as thats what it is worth.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BalaKrish23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternKutaBeach, management at Best Western Kuta Beach, responded to this review, March 26, 2013
March 27, 2013
Dear Balakrish23
Warmest Greeting form Best western Kuta Beach,

Thank you for your great feedback and high appreciation to our services and hotel facilities. It is through feedback such as yours, that always encourages us to keep our product and services reach its level of quality.

It is a pleasure to me knowing your satisfaction of your recent stay with us. I will gladly share it with all the team and this will certainly motivated them to keep up the good work.

Your remark has been carefully noted and I can assure you the necessary steps have been taken to avoid such inconveniences in the future.

All of us at Best western Kuta Beach are looking forward to have you back again with us.

Best Regards,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed March 21, 2013

Bad points:
- Rooms were small
- bathroom was small
- pool smelled like rust (I only went once at night)
- the colour Scheme in a few rooms are a bit off (purple and yellow curtains??)
- only gave one key-card per room

Good points:
- good service
- extremely near to the beach
- Scenery is amazing
- albeit small, the rooms are comfortable.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DeadSl0th
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternKutaBeach, Front Office Manager at Best Western Kuta Beach, responded to this review, March 26, 2013
Dear DeadS10th,
Warmest Greeting form Best western Kuta Beach,

Thank you for your great feedback and high appreciation to our services. It is through feedback such as yours, that always encourages us to keep our product and services reach its level of quality.

It is a pleasure to me knowing your satisfaction of your recent stay with us. I will gladly share it with all the team and this will certainly motivated them to keep up the good work.

All of us at Best western Kuta Beach are looking forward to have you back again with us.

Best Regards,
Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Kuta Beach

Property: Best Western Kuta Beach
Address: Jalan Benesari Pantai Kuta, Kuta 80361, Indonesia (Formerly BEST WESTERN Kuta Beach)
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 On the Beach Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Kuta Beach 3*
Number of rooms: 144
Official Description (provided by the hotel):
BEST WESTERN Kuta Seaview is a newly built property with modern-minimalist design. It's built by combining the hospitality spirit of Balinese people, as well as the high standard of BEST WESTERN facilities and services. The hotel comprises of 144 rooms, each equipped with room amenities of international standard, a swimming pool, and a roof to bar overseeing the beautiful Balinese sea as well as the impeccably breathtaking sunset. The hotel is strategically located at the heart of Bali to ensure comfort and convenience. Within walking distance are the paradise for surfers, with white sands beaches along the famous Kuta beach, the enormous shopping areas and the center of Bali nightlife entertainment. ... more   less 
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Also Known As:
Best Western Kuta Beach Hotel Kuta
Best Western Kuta Beach Bali

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