When you choose to stay in a hotel, you want to know how good is the service will be, and thanks to Ms. Putri the Sales Manager who really given her excellent service by helping us to stay at this hotel. I believe, in the future to come, this hotel will be great value coming from the staff who are really show their best to serve the guest. Keep up the good work, guys!!!More
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Really enjoyed our 4 night stay at this hotel. It's about 20 mins walk from the beach and main street in Kuta - once you know the way it's no problem. The staff were helpful and pool very peaceful. We had a larger room with lounge and was great with fridge and everything we needed. Would recommend as a good value for money 3* hotel. many thanks.
Dear Mr Kazob
Warm Greetings from Serela Kuta Bali
Thank you for your kind review and feedback, really delighted you enjoy your stay with us.
Rest assured that your feedback is shared with the team for further improvement.
Thank you again for your time, we hope to see you again soon.
Sincerely
Stayed here for a night, the receptionist was very nice and friendly and check in progress was quick and smooth. The room is in modern desgin, room facilities and amenities complete, clean and comfortable.
The only minus thing was the breakfast, food was almost empty and there was only one choice of bread, fruit slices and rice. Fruit slices is the only thing I had tho!
Overall was nice and might wanna come back and wish to have a better breakfast!
Dear Mrs Asri
Warm Greetings from Serela Kuta Bali
Thank you for taking your time to share the feedback through our online survey.
We appreciate your valuable feedback and will ensure this feedback would be well acknowledged by our Management for further action.
I sincerely hope that this experience will not prevent you to stay with us again. If there’s anything that we can do to make it right for you, please feel free to contact me at my email , I would be happy to be at your service.
Sincerely yours,
I stay here a couple of times and also I try stay to 1 of the villa like type and all I can say is, It is dirty everytime I stay and I'm not the type of person that complaint but just go with it.
It is actually a nice hotel if the cleanliness can be more details.
Dear Mr Steven
Warmest greetings from Serela Kuta Bali.
We hereby would like to thank you for choosing Serela Kuta for your hotel destination in Bali.
It is however with much regret to learn that there was an inconvenience experience of your stay at the room we provided. Kindly rest assured that of all our team has been well informed to avoid similar occurrence in the future and please accept our sincere apologies for any discomfort caused.
Nevertheless, I do hope that all of the above matter would not stop you from choosing Serela Kuta as your hotel destination in Bali. Once again, terribly sorry for the inconvenience occurred and thank you very much for staying with us and looking forward to welcome you back in the nearest future.
Sincere Regards,
i stayed here 3 times and my stay was always amazing. the room is very tidy, and the bathroom is comfortable too..the only problem for me is the lightning, too dark inside the room. overall it is nice, helpful staff and good service.
Dear Mrs Cindy
Warm Greetings from Serela Kuta Bali
Thank you for taking your time to share the feedback through our online survey.
We appreciate your valuable feedback and will ensure this feedback would be well acknowledged by our Management for further action.
I sincerely hope that this experience will not prevent you to stay with us again. If there’s anything that we can do to make it right for you, please feel free to contact me at my email , I would be happy to be at your service.
Sincerely yours,
I stayed with 2 of my kids, this hotel is very comfortable, feels like home. staff very friendly, nice swimming pool, reasonable price, the room is good, easy to find street food, near to legian if u want to party.
ear Valued Guest,
Warmest greetings from Serela Kuta Bali..
On behalf of Management and staff Serela Kuta, we would like to thank you for your feedback through TripAdvisor
We are happy to know that you enjoy your stay in Serela Kuta Bali
Please share your experience stay in Serela kuta Bali to your family,friends and colleague so that many people know about our hotel .
Once again Thank you, We look forward to welcoming you again to Bali and stay in Serela Kuta Bali
With Kind Regards
Milka Sitorus
