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Desca
Boston, Massachusetts

Holiday

Review of Serela Kuta
5.0 of 5 bubblesReviewed Oct 17, 2016via mobile
We are so happy staying in Serela hotel.. We really enjoy the ambience of the hotel.. so relaxing and the staff are very polite and helpful.. The housekeeping and front desk are giving their best services..
The room of the hotels are clean and everythings looks new and good maintanance..
we will come back to Serela Kuta balu hotel when we visit Bali next time..
Date of stay: October 2016
Trip type: Traveled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Serela_Kuta_Hotel, Room Division Manager at Serela Kuta, responded to this review
Responded Oct 24, 2016
Dear Valued Guest,

Warmest greetings from Serela Kuta Bali..

On behalf of Management and staff Serela Kuta, we would like to thank you for your feedback through TripAdvisor

We are happy to know that you enjoy your stay in Serela Kuta Bali

Please share your experience stay in Serela kuta Bali to your family,friends and colleague so that many people know about our hotel .

Once again Thank you, We look forward to welcoming you again to Bali and stay in Serela Kuta Bali

With Kind Regards
Milka Sitorus
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed October 4, 2016

The receptionists were friendly, the service was good, the room was comfortable,the location was good because it was not noisy.
However, the cleanliness was really really bad! There was stain in the chair and there was hair in the bathroom!

Date of stay: September 2016
  • Trip type: Traveled with friends
    • Value
    • Cleanliness
    • Service
Thank Arina Aisyal H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Serela_Kuta_Hotel, Room Division Manager at Serela Kuta, responded to this reviewResponded October 9, 2016

Dear Valued Guest,

Warmest greetings from Serela Kuta Bali..

On behalf of Management and staff Serela Kuta, we would like to thank you for your feedback through TripAdvisor

We do apologize in regards to our cleanliness room, we will improve it in the future

Please share your experience stay in Serela kuta Bali to your family,friends and colleague so that many people know about our hotel .

Once again Thank you, We look forward to welcoming you again to Bali and stay in Serela Kuta Bali

With Kind Regards
Milka Sitorus

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2016

I haven't really use all the facilities in this hotel but I've got several good and bad experience. Overall, the hotel itself was good enough and quite reasonable for the price.

Positive things:
1. Clean and nice room. The size is the room isn't too small just like the usual budget hotel
2. The staffs are quite quick to respond our needs
3. There is a pool to enjoy (but it was small)

Negative things:
1. The room was quite dark and gloomy
2. When me and my friend are planning to go early in the morning, there is a taxi driver who is quite hesitated to make us use their service (he even come and want to take our baggage to his car) and the security didn't bother to help us. instead he was hesitated to check our room (because we brought our luggage outside even though we didn't do checkout because my friend was still in the room)

Overall, it was quite pleasant stay (if there is no incident)

Date of stay: September 2016
  • Trip type: Traveled with friends
    • Location
    • Cleanliness
    • Service
Thank JessicaHelena92
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Serela_Kuta_Hotel, Room Division Manager at Serela Kuta, responded to this reviewResponded September 15, 2016

Dear Valued Guest,

Warmest greetings from Serela Kuta Bali..

On behalf of Management and staff Serela Kuta, we would like to thank you for your feedback through TripAdvisor

We are happy to know that you enjoy your stay in Serela Kuta Bali

Please share your experience stay in Serela kuta Bali to your family,friends and colleague so that many people know about our hotel .

Once again Thank you, We look forward to welcoming you again to Bali and stay in Serela Kuta Bali

With Kind Regards
Milka Sitorus

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2016

We stay here for 4 nights. It was nice at first, but it's little bit noisy when someone walk / run on the 2nd floor, it get worse when they pushed chair / table at night!
But our room was really nice, really big, with mini kitchen (electric kettle, refrigerator), close to (mini) swimming pool (we paid for low price, incl. breakfast).
they clean our room everyday. we got new towel everyday. but water too weak, so you have to take more time to shower and wash ur hair.
there are not much to choose for breakfast. But food was ok. but not many choice for foreigner.
and for coffee. (sorry) but i was really disappointed. i don't know why but i think they mixed the coffee with rice. and it tastes bad.
Location is really good. you can walk to legian beach about 15-20 minutes, if you get hungry, close to the hotel is food court, if you want some fresh fruit, 3-5 minutes by walk you can find pepito express or for night snacks circle K or mini markt in front of the hotel.
wifi was fast.

Date of stay: September 2016
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank incizia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Serela_Kuta_Hotel, Room Division Manager at Serela Kuta, responded to this reviewResponded September 15, 2016

Dear Valued Guest,

Warmest greetings from Serela Kuta Bali..

On behalf of Management and staff Serela Kuta, we would like to thank you for your feedback through TripAdvisor

We are happy to know that you enjoy your stay in Serela Kuta Bali

In Regards to our coffee, we will taking action as soon as possible

Please share your experience stay in Serela kuta Bali to your family,friends and colleague so that many people know about our hotel .

Once again Thank you, We look forward to welcoming you again to Bali and stay in Serela Kuta Bali

With Kind Regards
Milka Sitorus

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2016 via mobile

This hotel was nice rooms but walls very slim so pretty noisy but for the price was very good only paid 17 dollars a night at last minute. Has a nice pool as well. The breakfast was okay not many western options but.

Date of stay: August 2016
Trip type: Traveled as a couple
Thank Matty U
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Serela_Kuta_Hotel, Room Division Manager at Serela Kuta, responded to this reviewResponded September 15, 2016

Dear Valued Guest,

Warmest greetings from Serela Kuta Bali..

On behalf of Management and staff Serela Kuta, we would like to thank you for your feedback through TripAdvisor

We are happy to know that you enjoy your stay in Serela Kuta Bali

Please share your experience stay in Serela kuta Bali to your family,friends and colleague so that many people know about our hotel .

Once again Thank you, We look forward to welcoming you again to Bali and stay in Serela Kuta Bali

With Kind Regards
Milka Sitorus

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2016

High services, low prices! Be more variatif on the f&b and serela will beat another hotels in it classes. Two thumbs up!
P.s. I really appreacite for the service for looking up on our belongings even we had check out.

Date of stay: August 2016
Trip type: Traveled with friends
Review collected in partnership with this hotel
Thank aga_silaen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Serela_Kuta_Hotel, Room Division Manager at Serela Kuta, responded to this reviewResponded September 15, 2016

Dear Valued Guest,

Warmest greetings from Serela Kuta Bali..

On behalf of Management and staff Serela Kuta, we would like to thank you for your feedback through TripAdvisor

We are happy to know that you enjoy your stay in Serela Kuta Bali

Please share your experience stay in Serela kuta Bali to your family,friends and colleague so that many people know about our hotel .

Once again Thank you, We look forward to welcoming you again to Bali and stay in Serela Kuta Bali

With Kind Regards
Milka Sitorus

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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