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“Old room but clean, poor service, lack of privacy, dirty pool”
Review of Serela Kuta

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Serela Kuta
Ranked #129 of 254 Hotels in Kuta
Reviewed December 12, 2012 via mobile

We stayed 2 nights as we found good offered from agoda, which is only costs 20usd/nights. The room is clean, somehow it take an half hour after you check in to enter the room. It seems they don't have an enough staff, or they just not well prepared as the other's review about they extent the room and now it's still under construction. So maybe it is why they give you a good rate, because they can't focus on you but their extention! According to their brochure the rate should be around 70usd!
The pool is small and dirty, no body take care of it, so we didn't try to swim there! No breakfast! Old room!
One time, after a small walk we return to hotel and found that our room is lock from inside! The cleaning service is cleaning our room but locking the door, it is weird!
It's close to istana kuta galeria and surrounded by a lot of stall (local food) which we love because it's cheap and authentic! Try ikan baker (grill fish), black pepperr crab and oyster in lesehan Pak H-di, 50meters from grand serela, beside the gasoline station

  • Stayed: December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Nirarose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alit N, General Manager at Serela Kuta, responded to this reviewResponded March 27, 2013

Dear Nirarose

Warmest Greeting from Grand Serela Kuta Hotel…

Thanking you in advance for your constructive feedback and high pay attention to our services. It is valuable kind that always encourages us to keep our product and services reach in high level of quality service.

It’s a pleasure to know your satisfaction stay with us. I will gladly share it with all the team and this will certainly motivated them to keep up the good work.

From all of us at Grand Serela Kuta Hotel are looking forward to have you back again with us.

Best regard,

Alit Nurwanto
Hotel Manager - Grand Serela Kuta Hotel

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Reviews (122)
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69 - 75 of 122 reviews

Reviewed March 28, 2012

Small hotel
Very clean rooms
Very good swimming pool
Very friendly and helpful manager (Mr. Tito) and all the staffs
The new building is under construction
Currently no restaurant for breakfast and they give you breakfast in nice pocket: fried rice with egg, not comparable with other hotels breakfast
it worth for money
Mr. Tito upgraded our room from superior to deluxe with no extra charge
it is like your private apartment
good location but not so good surroundings: surroundings is many buildings under constructions and not so secure streets

Room Tip: second floor and deluxe room
  • Stayed: March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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2  Thank hossein2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alit N, General Manager at Serela Kuta, responded to this reviewResponded March 30, 2013

Dear Mr Hussein,

Warmest Greetings from Grand Serela Kuta Hotel Bali,

First we would like to thank you for choosing Grand Serela Kuta Hotel to stay during in Bali. Let us also thank you for your time in sharing this review which means a lot for us, for our further improvement while after construction building progress.

We are very delighted to always provide and serve the best to all guest. We will be waiting for your next stay neither with your valued friends nor with your beloved family, and will absolutely serve you our best .

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Reviewed 1 week ago
Google Translation

  • Stayed: July 2017, traveled with friends
    • Location
    • Rooms
    • Service
Thank CLR_RE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago
Google Translation

  • Stayed: August 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank みっくす2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2017
Google Translation

Room Tip: kamar superior di lantai 1 sangat berisik jika ruang rapatnya sedang dipakai. sedikit menganggu
  • Stayed: June 2017, traveled with friends
    • Value
    • Cleanliness
    • Service
Thank Cinthya P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serela_Kuta, Manajer Kantor Depan at Serela Kuta, responded to this reviewResponded 1 week ago

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Reviewed June 7, 2017 via mobile
Google Translation

Stayed: February 2017, traveled with friends
Thank Ade K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serela_Kuta, Manajer Kantor Depan at Serela Kuta, responded to this reviewResponded 1 week ago
Google Translation

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Reviewed May 25, 2017 via mobile
Google Translation

Stayed: June 2016, traveled as a couple
Thank tmcece
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serela_Kuta, Manajer Kantor Depan at Serela Kuta, responded to this reviewResponded 1 week ago

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Additional Information about Serela Kuta

Address: Jl. Raya Kuta no. 42XX | Badung, Kuta 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#83 Spa Hotel in Kuta
Price Range: $20 - $58 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Serela Kuta 3*
Number of rooms: 70
Official Description (provided by the hotel):
Serela Hotel Kuta Bali by Kagum Hotels features a collection of 70 Hotel rooms divided into Superior, Deluxe, Suite, and Family, all engineered to give you only the best Kuta Bali Rooms experience no matter which type that you pick. Whatever you are looking for in a great Kuta Bali Hotel stay, if you are in the market for enjoyable, great value offer, then the quality room selection presented by Serela Hotel Kuta Bali is never the wrong choice for all of your great Bali Hotel requirements. ... more   less 
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Also Known As:
Serela Kuta Bali

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