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“Amazing staff and recharging holiday”

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HARRIS Hotel & Residences Sunset Road
Ranked #86 of 254 Hotels in Kuta
Reviewed August 9, 2013

I got a great rate for the hotel so decided to give it a go, knowing it's not beach front but taxis are dirt cheap in Bali. Most trips to the beach should cost you less than 20K rupiah.

I cannot praise the staff at the hotel enough. They were always welcoming and friendly. Most of the staff seemed quite young, and I suppose that part of the harris persona to be young and fun.

My room was a decent size. Had the 1BR, but I'd call it a studio as you don't have a seperate bedroom. I really liked the small balcony, though wish it had been a bit bigger so they could put a chair out there. The weather wasn't too hot so it was nice to have the sliding door open and not run the aircon all the time.

2 negatives for the room - safe and mini fridge were broken. Not an issue for me, but seemed the hotel is not keeping up with maintenance issues in the rooms too well.

The pool area is quite nice. There is a lack of sun lounges though and don't expect to do much tanning there. Between the buildings and trees you don't get a lot of sun, but it's a great area to sit and read a book. The wadding pool seemed popular with families in the afternoon.

I had a few meals at the restaurant and the service was fast and food tasty. It's not cheap, but not expensive either. Breakfast was a good deal at 60K, though some of the hot food was a bit ordinary at times.

If you stay here you have to try Sushi Tei which is just out front. It looks expensive but is quite reasonably priced. There's also a good indonesian resto to the right of Sushi tei on Sunset Rd.

The downside to the location of the hotel is there's not much around it. Unless you want to eat dinner at the hotel best to eat before returning.

Not sure if I'd stay at this hotel again. The benefit of being away from all the action is the hotel is nice and quiet, but I did miss being able to just go out for a walk and do stuff. Taxis are cheap so it's not really an issue, more convenience I suppose. I might give the Harris Kuta Beach a go next trip if they have a reasonable rate.

  • Stayed: July 2013, traveled solo
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1  Thank sydboy07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this reviewResponded August 12, 2013

Dear Valued Guest


Thank you for writing your review from you past experience staying at HARRIS Sunset Road.

We're glad to hear you've experience the HARRIS experience, we constantly refreshing our players to give the Simple, Unique and Friendly service to all of our guests.

The Residence 1 bedroom do comes with larger balcony in the ground floor level, perhaps you can try this next time you decide to visit us again.

We have coordinated with the related department in regards to you information about the mini bar and safety deposit box, we do run a monthly maintenance program to ensure all the equipments are working properly. Thank you for the information.

Our location is in Sunset Road area, it is not walking distance to the beach, however, taxi and other type of transportation is available. You can now also enjoy our free shuttle facilities where the schedule is now 5 times in a day where you can go to Kuta more often.

Thank you again for your review, and we surely hope to see you again in HARRIS Sunset Road.

Harrisly yours,

Hengky Tambayong
General Manager

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Reviewed August 5, 2013

It is like Easy Jet in a hotel, everything is orange!
A 2 bed room which was very compact but was very comfortable. We stayed 1 night before going to airport early morning so did not use the facilities much but clearly designed around families and there was a kids club. great internet, good Tv, pool, restaurant was enough for the kids, we ate out at Sushi Tei
There are a few around Indonesia and I think I would use it again
Booked it with Agoda.com

  • Stayed: July 2013, traveled with family
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Thank peterawilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this reviewResponded August 12, 2013

Dear Valued Guest,

Thank you in writing us your review based on your last visit to HARRIS Sunset Road.

We're glad to hear you enjoyed your stay even for only staying for 1 night.
HARRIS Sunset Road is a hotel and residence type of hotel where suitable for both business and leisure purposes.

Our Residence 1 bedroom, 2 bedrooms and Sunset Suite are perfect for those who is traveling with families. We are kids friendly hotel where most of our simple design are made for those purposes.

Currently we have 12 HARRIS Hotels operating around Indonesia, perhaps you could experience the other location as well.

We are looking forward to see you back in HARRIS Sunset Road in the near future.


Harrisly yours,

Hengky Tambayong
General Manager

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Reviewed July 23, 2013

Aircon at night not working properly. Noisy as building site next door even at night! Could hear drilling.
Pool not particularly clean.
Ok for one night as coming from north of island to catch plane back home otherwise would not stay longer.
Staff were polite and helpful and very good with children

Room Tip: Stayed in family unit - 2 bedrooms - had a kitchenette but no glasses/plates. Very small after comin...
  • Stayed: July 2013, traveled with family
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Thank Samantha L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this reviewResponded August 12, 2013

Dear Valued Guest,

Thank you for writing us your comment during your last stay in HARRIS Sunset Road.

We apologized for the inconvenience you experience during your last trip, we have coordinated with the related department to ensure the problem will not re-occur in the future.

Our Residence room type, comes with small pantry inside where we only provide microwave, the standard set ups of coffee and tea maker and mugs, as for plates and additional glasses and cutlery, we could provide based on request as we have been providing this particular service from early on.

We're glad to know that our players has given you our Simple, Unique and Friendly service to you and your family.

We hope to see you again in the hotel in the near future and Thank You for your review.

Harrisly yours,

Hengky Tambayong
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2013

The Harris..... well what can you say, obviously another big chain hotel set to the orange and white theme. Family oriented but just not much fun really. The room at first glance looked good but once you had been in there afew hours you started to notice the distinct lack of build quality. The shower over the bath was a shocker as the bath had not been fitted level or tilted in but tilted out slightly so the water from the shower would run round the edge of the bath and create a large puddle on the floor!! My daughter was woken in the middle of the night with one of the a/c units leaking water on her face!! This place did however provide us with the best breakfast we had while in Bali and the most expensive local beer!! Go figure!! All in all ok but not value for money at US$90 per night and I would not go back as I can get more for less elsewhere.

Room Tip: UMMM.... not the room we stayed in!!
  • Stayed: June 2013, traveled with family
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2  Thank TOPPROFILE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this reviewResponded August 12, 2013

Dear Valued Guest,

Thank you for taking the time to write us your past experience staying in HARRIS Sunset Road.

HARRIS Hotel & Resort is a network of hotel under TAUZIA Hotel Management which all over Indonesia we have 12 HARRIS Hotels in operation.

We apologized for the discomfort occurred to You and Your family during your stay, we are currently running a project to solve the Bathtub issue where you have analyzed it.

We're glad to know that you felt you had the best breakfast, we constantly upgrading our breakfast menu and adding more variety to even make more consumable by everyone. We have added crepes machine in the breakfast menu which we're sure you will enjoy them even more.

Thank you again for your comment and we are looking forward to welcome you back at HARRIS Sunset Road in the near future.

Harrisly yours,

Hengky Tambayong
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2013

The welcoming smile from the staffs is warming despite checking-in close to mid-night. We stayed for 4 nights in a 2 rooms residence. The room is clean and comfortable and come with bolsters. We like it.

The hotel is located off the busy Sunset Road. Not easy to get metered taxi from the hotel. Only private/chartered car available (with double-up fare).

The hotel provides free drop off shuttle 3 times a day (9.45 am, 12.30 pm and 4.45 pm) to some key locations (including the airport). The shuttle is not punctual. On our departure day, we book the 4.45 pm shuttle to the airport but was delayed by 45 minutes! Could it be a norm (for not being punctual) or the staffs is not train about informing customers for the delay? The staffs did not take the trouble to inform us about the delay, instead we have to ask the staff after 20 minutes past the schedule! While in the mist of arranging a private car with the staffs, the shuttle arrive....45 minutes late.

  • Stayed: June 2013, traveled with family
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Thank Chee_Kheong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this reviewResponded August 12, 2013

Dear Valued Guest,

Thank you for taking your time to write us your past experience staying in HARRIS Sunset Road.

We're glad to hear you liked our HARRIS Residences 2 Bedroom, the room is designed to accommodate a family of 4 person with 1 Single bed and 2 twin beds on the other room.

Our location is on Sunset Road area, in the city center where easy access to go to all direction via Sunset Road. Meter taxi is available upon request by contacting our HARRIS Players in the front desk. Usually it will take them approximately 15 minutes to arrive to the hotel since the meter taxi not stand by in the hotel area. However for a private taxi, the cost is higher than a meter taxi. However you will get a minibus car including driver and gasoline in the price.

As part of our contribution to the local resident in the area, the private taxi is arranged by the local where our guest can directly negotiate with the driver for the full arrangement. Hotel is only providing the access. However hotel has given various attention to ensure the service is render in professional way.

Our Shuttle Bus service do have a round 3 times in a day, however as stated the timing may vary depending on the traffic situation. Thank you for your input regarding the shuttle service, we have coordinated with the related department to arrange better coordination and information in regards of this matter.

As our commitment, for your information, we have re-arrange the schedule where now you can enjoy our shuttle service for 5 times in a day with bigger shuttle to accommodate more person.

We hope this information is useful and again, we thank you very much for your comment and we are looking forward to welcome you back at HARRIS Sunset Road soon.


Harrisly yours,

Hengky Tambayong
General Manager

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Reviewed June 30, 2013

This is my first time I wrote a review because I am very impressed with them. Excellent service and staff, very friendly and fast respond. My son has serious peanut and nut allergies, At first I was quite disapointed when I realised that I cannot cook anything in my one room apartment. But the chef patiently listened to me what to take note when cooking his food and the food is yummy! We have stayed or dined in five star hotels before, and most of them did not want or bother to listen about the danger of the allergy and how prepare food which is safe and yummy for my son. One even insisted to put ingredients that my son disliked even though we had clearly told him not too and had to cook all over again for him and some chefs just found food allergy very troublesome. At Harris, I can comfortably order which food for my son and was confident that my son would eat it and safe.

They simply love kids so much and sincerely play and have fun with them.

The minus thing is I was on the ground floor and the sound proofing is not that great and with inconsiderate guests talking loudly and screaming outside (sometimes at very late hours) we could hear clearly. Perhaps the hotel could put a sign to remind guests or do somethings with the doors. The bathroom is always very wet when we shower because the bathroom drain hole design. But these are minor problems for us.

Room Tip: Not ground floor or near the pool.
  • Stayed: June 2013, traveled with family
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Thank huihuitravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this reviewResponded July 2, 2013

Dear Valued Guest,

Thank you for taking your time to write us your past stay at HARRIS Sunset Road.

We are happy to be at your service. Our HARRIS Players are always happy to go the extra miles for our guests.
We would like to thank you to informed us the food allergies your son had, by communicating it to our players, we were able to deliver another HARRIS experience to our guest.

HARRIS Sunset Road is a perfect hotel for family and children as we have many outlets that are children friendly.

As for the soundproofing and the water drain in the tub, we are having a special project to fixed these.

Thank you again for your comment, we are hoping to see you again in the near future.

Harrisly yours,

Hengky Tambayong
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2013

the hotel is very bright, colorful and comfortable with very friendly and helpful staffs, they also have very yummy foods to enjoy with your family, not to mention their beautiful swimming pool. I also had their spa treatment which I found it so relaxing and enjoyable.I got an upgraded one bedroom residence, so convenient, I would stay there again if I visited Bali again next time. Two thumbs up Harris :)

  • Stayed: June 2013
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Thank chika fransisca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this reviewResponded July 2, 2013

Dear Valued Guest,

Thank you for taking your time to write us your past experience stay at HARRIS Sunset Road.

We are happy to hear you have enjoyed your past stay with us. Our HARRIS Players are very proud to have delivered the HARRIS experience.

We surely hope to welcome you back at HARRIS Sunset Road.

Harrisly yours,

Hengky Tambayong
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HARRIS Hotel & Residences Sunset Road

Address: Jl. Pura Mertasari, Sunset Road, Kuta, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#59 Spa Hotel in Kuta
Price Range: $32 - $58 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — HARRIS Hotel & Residences Sunset Road 3.5*
Number of rooms: 186
Official Description (provided by the hotel):
On Sunset Road, at the cross-road of Denpasar, Sanur, Seminyak and Kuta. Nearby Sunset area leading shopping centers, wholesale handicrafts shops and entertainments, this hotel is the perfect starting point to enjoy Bali for business and leisure. ... more   less 
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Also Known As:
HARRIS Hotel & Residences Sunset Road Bali/Kuta

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