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“Isolated and constant upselling”

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HARRIS Hotel & Residences Sunset Road
Ranked #90 of 251 Hotels in Kuta
Hong Kong, China
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Isolated and constant upselling”
Reviewed May 4, 2013

The hotel is situated at the end of the narrow alley away from the center of Kuta. A major, six-lane boulevard (Sunset) separates the hotel from the center and is not crossable without a serious detour. The area around the hotel is not pedestrian-friendly and there are limited shopping and restaurant options.

The hotel itself is decorated in bright orange and 'young and trendy' style that resembles a lot like Easyjet. The staff is friendly and the rooms clean and comfortable.

Yet my main problem is that the hotel exploits its isolated location: a hotel taxi to Kuta center costs RP 85,000 while a radio taxi costs around RP 20,000, or a 4x markup. The staff constantly tries to upsell you services (dinner, taxi, etc), making it feel even more like a low cost airline carrier. The room itself is littered with promotions and advertisements on little cards scattered around the room.

The problem is, it is not a particularly low cost hotel, as many other better are more convenient options exist in this price range in the area.

Some times, you'd just like a nice quiet hotel in which you can relax (you tend to look for that in a destination like Bali).

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lefrogster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this review, May 6, 2013
Dear Valued Guest,

Thank you for taking your time to write us your review on HARRIS Sunset Road.

We apologized to hear that you didn't get the HARRIS experience during your last visit.
Our location, as advertised is not located on the Kuta beach but rather outside of Kuta beach.
Which is a perfect location for those who is trying to explore Bali rather than the beach.
We provide a short distance drive to Kuta beach which all of our guests can use our free shuttle service based on the schedule.

Sunset Road is a very busy area where you can find various handy crafts stores, souvenirs stores and malls, the hotel itself located on a private area just off the road or about 300 meters which enables us to give you the quiet and relaxing place to rest.

HARRIS Hotels & Resort network is a Simple, Unique and Friendly hotel. This is the concept that we have throughout our networks all over Indonesia. However we are happy that you find our players were friendly and the room is clean and comfortable.

In regards to the taxi, hotel does not provide a private taxi service but you can use the chartered taxi which are stand by in the hotel area with a price that is negotiable between hotel's guest and the provider, usually the vehicle they use for the service is a rather new 7 seater multi purpose vehicle.

For your information, a metered taxi can be order at your convenient time by asking our receptionist to do so.

As part of the hotel marketing program, we constantly have any kind of promotions ranging from food and beverages promotion of the month to Spa promotion of the month. The two flyers in the rooms are one of our ways to communicate them to our Guests which is properly displayed on the table.

We regret to hear that this has not suit you but we do hope to see you again in the near future.

Harrisly yours,

Hengky Tambayong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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347 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
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English first
Jakarta, Indonesia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 4, 2013

The location is a bit 'hidden', next to the alley behind Sushi Tei. Around 5 min-10 mins walk and you will reach Harris at the end of the road. It's tranquil, calm and peaceful, hidden away from crowd and the noisy of sunset road. The room was clean and nice, and the surrounding is green, plants, garden all around the hotel, making this hotel more beautiful and cool. I guess maybe this is the 'greenest' Harris hotel in Bali. There is also a shopping mall at Sunset Road near Harris, they have Carrefour and the food court if you want to find food nearby (around 15-20 mins walk).Their service was good, the staff were friendly, they also provide free shuttle bus from and to airport too. Many choices for breakfast too, we stayed there for 5 days 4 nights and didn't get bored with the menu since they changed the menu variety :).

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alice C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this review, June 9, 2013
Dear Valued Guest,

Thank you for taking your time to tell us your past experience staying at HARRIS Sunset Road.

We're glad to hear you found HARRIS Sunset Road is a pleasant place to stay. And Yes HARRIS Sunset Road is located exactly you were describing which was far away from the crowd and yet easy access to go to Sanur, Seminyak and Kuta area.

We are also thank you for your comment concerning HARRIS Sunset is the ' greenest' hotel among others and as off the breakfast, we are happy to know that you liked it and for sure you did'nt get bored for it.

We hope to see you again and we thank you for your comment.

Harrisly yours,

Hengky Tambayong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penang Island, Malaysia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 26, 2013

If you are looking for a quiet place, family friendly and value for money, you will find it here. It looks very new and has excellent service. They have free internet wifi at the lobby and in the room. Though the location could be a bit far from restaurants, the reception could call for you a taxi without much hassle or extra costs. They also provide free shuttle service to kuta a few times everyday. The hotel is 5 mins walk behind sushi tei restaurant.

Rooms are comfortable. However the boiled water from the tap tastes funny. I wouldn't be so concern as they provide 2 drinking bottles everyday. There is a mini store nearby to get drinks and snacks.

PooI is small but sufficient for kids to have fun. I would come here again in the future.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joashkoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this review, May 5, 2013
Dear Valued Guest,

Thank you for taking your time to tell us your past experience staying at HARRIS Sunset Road.

We have to say that you were right on the spot describing HARRIS Sunset Road. We provide quiet atmosphere, family friendly and the most important thing, value for money.

The location of the hotel is just outside of Kuta beach which is perfect to stay out of the hustle and bustle but still near to the beach. Another great news for You is that we are on the process of having additional shuttle buses which means we will have more schedule in a day.

In regards to the water from tap, we encourage you not to drink the tap water even if you have boiled it. We do provide 2 free bottles of water daily.

We do wish to welcome you back to HARRIS Sunset Road in the near future.

Harrisly yours,

Hengky Tambayong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed April 21, 2013

We came to Harris hotel for 5 nights and it was pretty good. It was very clean, great location and an awesome pool. The only down side was the Mosquitos. The breakfasts was good but there was flies In some chicken so that was bad. Brekkie was cheap tho. The rest of the food there was pricy

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CC_luvs_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this review, May 5, 2013
Dear Valued Guest,

Thank you for taking your time to tell us your past experience staying at HARRIS Sunset Road.

We're glad to hear you found HARRIS Sunset Road is a pleasant place to stay.
We continuously having a regular fogging program to minimize the mosquito and flies presence at the hotel. As you know the hotel concept is an open air where it is not easy to eliminate them all at once. However we have note your comment and already coordinate with the food and beverages department to prevent this in the future.

We're sorry to hear you found our menu was pricy but the prices are according to the market.

We hope to see you again and we thank you for your comment.

Harrisly yours,

Hengky Tambayong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 20, 2013 via mobile

We stayed there for 4 nights from 15 april. Check in was smooth for a family of 9 persons. However due to miscommunication with reservations staff, we needed to book another room which was not a hassle. We thanked the two reception staffs who showed us another room and arranging for the additional room that very evening.

Room was great, clean and comfortable for 4 persons. Daily housekeeping kept our rooms cool and clean and all amenities were replenished regularly. No faults!

Location wise was a bit off the busy roads however perfect for looking for an escape from the hustle bustle of kuta. Taxis and transfers were not problem. Its normal to wait for 5-10minutes.

Minimart is just outside the hotel entrance. Conveniently walking distance of less than 5 minutes.

Service staffs were awesome! They patiently attended to all our enquiries and requests were executed promptly. However they need to learn to communicate with each other to avoid communication breakdown. We were promised a room for late check out complimentary upon check in however request were not relayed to others. But with smiley faces like theirs, it was not a big issue. We were accorded accordingly and issue rectified.

Spa staff, Sulastri, were awesome too! Very professional. Massage were great outshining other boutique spas like taman air spa! Kecil kecil cili api! Small in size but big at heart! One suggestion though, should have at least one more staff to assist in manning the spa.

Overall, we had a blast!

We will definitely return again!

Thank you for the smiles Harris!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mynameisira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this review, May 5, 2013
Dear Valued Guest,

Thank you for taking your time to write us us your past experience staying in HARRIS Sunset Road.

Harrisly Happy is a new words that we liked to hear. :)
We're very happy to hear that your stay in HARRIS Sunset Road was a blast. We glad that the miscommunications were solved and we will again remind our players to share the necessary information to ensure everything is smooth.

We surely will pass this information to all the related players.
Thank you for your input on our spa manning and also the comparison to another great spa establishment.

We hope to see you again in the near future.

Harrisly yours,

Hengky Tambayong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
Reviewed April 18, 2013

My friend and I had a wonderful time it was my friends first time in Bali and this was the perfect hotel to stay as it is very quiet and away from the hussle and bussle to which can be quiet confronting to a first timer.
The service was wonderful the rooms were very clean and the staff could not do enough for you
we were greeted with smiles every time we entered the foyer or the restaurant or pool it didnt matter what we were doing we were looked after.
The only down side was the shuttle bus only dropped you off and did not do pick ups.
the cost of a taxi fair once you bartered was about $5.00 one way wich i felt was a fair price.
I would recommend this hotel to anyone looking for a relaxing holiday

Cheryl Brown and Margaret Dunn

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheryl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this review, May 5, 2013
Dear Valued Guest,

Thank you for writing and taking your time you past experience at HARRIS Sunset Road.

We're happy that you experienced the HARRIS service. Our players has indeed delivered the service as it should be. We will pass this information to our players.

You mentioned our shuttle bus didn't do pick ups, actually the shuttle bus operated on schedule and you can hop back on it at the appointed drop point based on the existing schedule.

Thank you for recommending us and we surely hope to see You again in the near future.

Harrisly yours,

Hengky Tambayong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 8, 2013

What I like the most about this hotel was their great service. They will go all out trying to help their guest. My credit was to the front office and cafe staff. all of them are provided a great service during my stay.

However the minus point was the room I stayed, the so called two bedrooms suite. The room rather small and very..very..small. Imagine the space between the bed and the wall is about 1.5 feet for you to move around in the bedroom.

Living room and simple kitchen area is combined and make the space more smaller then it should be.

Perhaps try another unit instead of two bedroom suites.

Room Tip: Try t get another type of room instead of two bedroom suite perhaps better.
See more room tips
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Satria_Neo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this review, May 5, 2013
Dear Valued Guest,

Thank you for writing us your past experience staying at HARRIS Sunset Road.

We're happy to hear that our players gave you a great service during your stay.
We constantly encourage our players to deliver the best service to all of our guests as part of our simple, unique and friendly motto. We will certainly pass this information to all of our players.

We're sorry to hear that you felt the two bedroom apartment were too small for you. Perhaps for your next stay you can try our HARRIS Sunset Suite which has more bigger space on the living room and also a jacuzzi outside on the balcony.

Thank you for your review and we surely hope to see you back at HARRIS Sunset Road in the near future.

Harrisly yours,

Hengky Tambayong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HARRIS Hotel & Residences Sunset Road

Property: HARRIS Hotel & Residences Sunset Road
Address: Jl. Pura Mertasari, Sunset Road, Kuta, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#60 Spa Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — HARRIS Hotel & Residences Sunset Road 3.5*
Number of rooms: 186
Official Description (provided by the hotel):
On Sunset Road, at the cross-road of Denpasar, Sanur, Seminyak and Kuta. Nearby Sunset area leading shopping centers, wholesale handicrafts shops and entertainments, this hotel is the perfect starting point to enjoy Bali for business and leisure. ... more   less 
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Also Known As:
HARRIS Hotel & Residences Sunset Road Bali/Kuta

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