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“Acceptable for the price”

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HARRIS Hotel & Residences Sunset Road
Ranked #88 of 250 Hotels in Kuta
Vienna, Austria
Level Contributor
84 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Acceptable for the price”
Reviewed November 6, 2012

A bit away from the main action, but close enough to get to Legian Road by taxi in a few minutes. A bit noisy from the pool by day, quiet at night. Only had 2 cups of coffee in the morning which cost me almost the same than a full breakfast. Booked on the internet and got a 1st floor room facing the parking lot. Got a great, quiet room with balcony upstairs after I had complained, great to relax after coming back from a Mount Agung climb.
Very clean, good showers, TV flat screen, good bed.
All in all very acceptable, but not my favourite style with all these red and orange colours which remind me more of a fast food shop.Also service lacking upon my request for showing me where to clean my mountaineering equipment, a bit slow on checkout without any obvius reason. But yes, I might stay there again.

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sleep00walker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this review, November 19, 2012
Dear Valued Guest,

Thank you for taking your time to write us your last experience staying in HARRIS Sunset Road.

As a leisure and business hotel which most of Guests activities will be in the daytime, we think it is normal to have some noise as long as the noise is tolerable. We wish that perhaps on your next stay, you would informed us to get a room in more of quieter area, we have 4 buildings which we are sure we can designate the room you request.

HARRIS Hotels & Resorts concept is Simple, Unique and Friendly. Also part of the concept is the orange and green color which represent the energetic and freshness of our service.

We apologized for the lack of the knowledge as for where to clean up the mountaineering equipment, we have anticipate this by trying to gather more information for shops who provides such.

Thank you for reminding us to keep up the service i.e express or faster check out process, we have noted this and the respective department has conduct continuous training for our players.

We hope to see you again in the near future.

Harrisly yours,

Hengky Tambayong
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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342 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Finnish first
  • French first
  • Indonesian first
  • Japanese first
  • Spanish first
  • Any
English first
Jimbaran, Indonesia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 4, 2012

I've stayed at this hotel for one night. It's exceeded from my expectation. The garden around the hotel is lush and green. It's near Sushi Tei, and there's a shuttle bus service to go to Sushi Tei and some malls and shops and also the other Harris hotels in Kuta area. The hotel is near the noisy Sunset rd, but it's quite and in the hotel area.
The room is small, but it's clean and ok.
The breakfast buffet is pretty good and the jamu and Indonesian snacks are nice touch.

It's great for family with kids.

Stayed October 2012, traveled solo
Helpful?
2 Thank Alamanda98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this review, November 19, 2012
Dear Valued Guest,

Thank you for writing us your experience staying at HARRIS Sunset Road,

It is always a pleasure to know our Guests enjoyed their night stay in the hotel.
We have committed to provide more green area in the hotel. We also have launched our new facility which we call The Forest, another 800 m2 of green area with beautiful landscape surrounds.

Our location also give additional options for those who want to explore more Bali and we still gives simplicity by providing FREE shuttle to go to Kuta beach, the malls and the souvenirs shops. Another good thing about our location is that although located on Sunset Road, the hotel is free from the hustle bustle of Sunset Road which means we provide calm and relaxing stay for our Guests.

Another commitment which is soon to come to realization, is our dedicated 700m2 area for Children Playground which we are sure next time you come with your family, your kids will love it.

Thank you for staying with us, we are hoping to see you again in the near future.

Harrisly yours,

Hengky Tambayong
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 2, 2012

The hotel his good for local s ,not many western people stay there,to far from kuta tourist area ,5 minute walk from main entarance,staff can improve with english speaking great for a budget holiday,noisy early morning note dont get a room around pool,some mistakes from staff otherwise ok .dont stay there more than 2 days.

Room Tip: not near pool
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this review, November 9, 2012
Dear Valued Guest,

Thank you for taking your time to write us your review,
HARRIS Sunset Road is open for everyone, not only for locals nor any specific nationalities, perhaps during your stay we had a domestic group. We praise all of our Guests with equal respect and treatments.

HARRIS Sunset road is located just outskirt of Kuta. We are not by the beach, however, the hotel location is perfect should you plan to explore other area of Bali.

Thank you to point out our bilingual players capabilities and the rooms around the pool, we have taken some actions into this including enrolling them into an English class.
Perhaps next time we can offer you to stay in the room on different sides.
We apologies for the mistakes our players did, we will make sure our players to give the best service to all of our Guests.

We hope to see you again in the hotel, hopefully for more than 2 days.

Harrisly yours,

Hengky Tambayong
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 30, 2012

my husband and i stayed at this hotel for 6 days... we travel a lot so it´s not difficult for us to compare this hotel to other hotels which we already visited. this hotel is clean, new facilities and good food (normal, acceptable hotel food) but in our last day before leaving, we had dinner there and were served by a waiter, edy. he has nice smile and was very helpfull and friendly to an old couple like us. we remember the hotel specifically because of his nice attitude.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank shiren w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this review, November 9, 2012
Dear Valued Guest,

Thank you for taking your time to write about us on your last visit to HARRIS Sunset Road.
We are happy to know that you enjoyed your stay. We always pride our selves into giving the best service to all of our guests.

We will definitely inform and give appreciation to Edy, our player, who has shown the true HARRIS spirit.

We hope to see you again in the near future.

Harrisly yours,

Hengky Tambayong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karachi, Pakistan
Level Contributor
59 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed October 29, 2012

I stayed in this hotel with a group. The hotel is a sort of Budget Hotel and the problem is its location which is not good at all. It is in the middle of nowhere, far away from Kuta area. You have to walk at least for 5 minutes from the main road to reach hotel entrance.

If you want to go somewhere then you can ask Reception Staff to call a metered taxi but you have to wait 10-20 minutes for it. Private taxis are available at the Entrance but you have to negotiate and they often will charge you double of what you would pay in a metered taxi. They have a shuttle service twice a day but I am sure that most visitors won't find it convenient.

Rooms are small with minimum amenities in the bath room and you have to pay for some of the essentials such as vanity kit / cotton buds etc. The rooms however are neat and clean. There is just one restaurant in the hotel. The food quality in the restaurant was average. Breakfast was not extra ordinary either. There is a swimming pool which just meets the purpose of having one in the hotel.

Wifi is free in the room as well as lobby and worked reasonably well.

I am not sure why would anyone recommend this hotel to visitors going to Bali to have fun. If you want to spend time in Kuta area then you better stay in a hotel in that area. The taxi does not cost much but why would like to waste an hour every day on waiting and traveling in taxi.

Room Tip: I sincerely suggest not to use this hotel.
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JavedAhmed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this review, November 5, 2012
Dear Valued Guest,

Thank you for taking your time to tell us how you felt during your last stay in HARRIS Sunset Road.
We are sorry to hear that our location is not the area you sought for during your visit to Bali.
If you are looking to stay far away from the hustle bustle, then you will find HARRIS Sunset Road is the perfect place to be which apparently is not what you're intended.

Our hotel is located in Sunset road area, which is an area where easily access from any area in Bali. Sunset road is one of the main road that connects Nusa Dua to Seminyak, Sanur to Kuta, and Denpasar to Kuta.

Thank you for pointing out the private taxi matter, we are sorry for your inconvenient. We will discuss it further with the local private taxi regarding this. As of the taxi meter, since there is no taxi stand by, we need to call them first to get to the hotel and it might take 5 - 10 minutes. However, you can phone the Reception before to eliminate the waiting time.

At HARRIS Sunset Road, we have 4 room types, which apparently you stayed in our lowest category, HARRIS Room, which by size is 24 sqm. In the future you might try our other 3 room types which by size is greater. We do thank you to note that the room was neat and clean, as it should be.

As part of our concept, our restaurant is providing 80% of Indonesian and Asian cuisines and 20% western cuisines. We also provide the full set of amenities in our Residence 2 bedroom unit and our HARRIS Sunset Suite unit, as for our guests that stay in HARRIS Room and Residence 1 bedroom, you could get our cosmetic bags for only IDR 30,000 net.

Nice to know that the wifi worked reasonably well during your stay.
It is unfortunate to learn our location was not the location you prefer, yet it is the strategic location if you looking to explore more sides of Bali.

Harrisly yours,

Hengky Tambayong
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 21, 2012

It is a new Hotel with clean Swimming Pool.
It is well secured
It provides free Wi-Fi
It has Children Play area with small library
We liked its friendly Staffs.
The hotel is NOT so far from Airport.
We like the hotel color - ORANGE

Room Tip: Choose the room at high floor levels
See more room tips
  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MaheViki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this review, November 5, 2012
Dear Valued Guest,

Thank you for taking your time to write your review.
We are delighted to know that you like our orange color, as it is our corporate color.
We also happy to hear that you like the swimming pool, children area, and our friendly staffs.

At HARRIS Sunset Road, our Guests safety is our main priority, we will ensure this is applied at all times.

We hope to see you again soon for another HARRIS experience.

Harrisly yours,

Hengky Tambayong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 19, 2012

We stay 2 nights at this hotel for our 5 days trip to Bali. This hotel is very new, only 9 months operating during this review. The hotel location is nearby Sushi Tei at Sunset Road. Good security check at the entrance. They have very nice swimming pool with awesome landscape. Like the cable TV network with more than 40 channels.

As conclusion, very good value for money hotel if you planning to stay for few nights only.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank khchong81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrisSunsetRoad, General Manager at HARRIS Hotel & Residences Sunset Road, responded to this review, November 5, 2012
Dear Valued Guest,

Thank you for taking your time to write your last experience at HARRIS Sunset Road.
Our strong point at the hotel is the one way security access where everyone will feel safe and secure. We have a well trained security forces to ensure this.

We also dedicated more of our landscape to become a green area, in fact, we have just launched a new facility for our Guests, The Forest, which is a 800 sqm of lush green area.

Thank you for staying with us and we hope to see you again.

Harrisly yours,

Hengky Tambayong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HARRIS Hotel & Residences Sunset Road

Property: HARRIS Hotel & Residences Sunset Road
Address: Jl. Pura Mertasari, Sunset Road, Kuta, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#60 Spa Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — HARRIS Hotel & Residences Sunset Road 3.5*
Number of rooms: 186
Official Description (provided by the hotel):
On Sunset Road, at the cross-road of Denpasar, Sanur, Seminyak and Kuta. Nearby Sunset area leading shopping centers, wholesale handicrafts shops and entertainments, this hotel is the perfect starting point to enjoy Bali for business and leisure. ... more   less 
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Also Known As:
HARRIS Hotel & Residences Sunset Road Bali/Kuta

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