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Feny_Tse
Surabaya, Indonesia
2119
Nice hotel
4.0 of 5 bubblesReviewed May 13, 2014
Hotel room is spacious compare where we can put many things in the room, clean and comfortable. Wifi is okay though it's not too fast but I can check and send email. Hotel staf is very helpful and check in process very fast approximately 5 minutes only. Hotel Location is very convenience, 2 minutes walk from discovery mall and there are many restaurants along the way also many mini markets.
Date of stay: May 2014
Room Tip: If you don't want to hear hustle from the main road, try to request the back room. we stayed...
Trip type: Traveled with friends
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Reviewed May 12, 2014

Room is good. Bed is great. Rooms facing road are very noicy and balcony door doesnt help. Another bad thing is, you can hear everything from your next room and it is very annoying.

Breakfast is OK, but staff is really helpful to cook something for you. We are vegetarians, and they cooked fried rice as there were not much of vegetarian options.

WIFI is free and is just OK. you cannot expect great speed though. Good for Ipad/phones.

Location is good and walkable to discovery mall and Kuta beach. Restaurants are good. For Vegetarians, Queens of India & a Thai restro opp to Queens of India are great!!!

Date of stay: May 2014
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ambareesh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SunIslandhotelkuta, General Manager at Sun Island Hotel & Spa Kuta, responded to this reviewResponded June 19, 2014

Dear Ambareesh,

Greetings from the Island!

Thank you for choosing to stay in our hotel in your recent Bali getaway. I am pleased to learn that had most of your time during your stay. Even though you experienced noise, I am hoping that your vacation went pleasant. Thank you for implying some important details of our facilities and services. We do use top quality mattresses and linen for the beds for guests maximum comfort. Our room measures 25 sqm, and 60 sqm for suite, a comparably sizable accommodation in the area. Our staff are trained to give the best service that hopefully exceeds guests' expectation. I am happy that your dietary preference was well taken care of. Thank you again for posting your valuable review. My team and I look forward to welcoming you back in your next getaway!

Yours sincerely,
Ismullah, General Manager

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Reviewed May 9, 2014

Maybe my expectations was too high due to the other excellent reviews of this hotel on Tripadvisor, but I found that there is nothing to be excited about.

Location - is indeed 5-8 mins away from Discovery Mall, but it's on the wrong side of Discovery Mall. That means it's an additional 5-8 mins walk away from Kuta Beach, Kuta Square, Hard Rock Cafe and other nearby attractions. The good thing is it's very near the airport. It's just 5 mins by taxi and cost less than IDR 200,000 from hotel to airport. Metered taxi is cheap though, so will suggest to take taxi if you are going further up, example Beachwalk Shopping Mall or Legian Street.

WIFI - WIFI is free, but the connection is really bad. We couldn't access Internet most of the time. It could be due to the location of our room though (corner room).

Room - I booked a pool view room and specifically asked for a quiet room. The room I had was at a corner and just above the bar - they play loud music all day long which could be heard quite clearly if I opened the balcony door.

Facilities - No shower curtain. The water will splash everywhere due to the bad design of the bathroom.

Pool - The 1.2 m deep pool looks much smaller in reality.

Currency Exchange - They offers currency exchange service with good rates at the reception.

Breakfast - Good but normal spread of breakfast buffet.

Service - On the other hand, the service is excellent. There was a small hip-cup when we are leaving for the airport though. We handed our luggage to the hotel staff, who helped us hailed a metered taxi. When the taxi arrived, the staff is missing and I had to look for the luggage and move them to the taxi myself. However, the security guard saw that and helped with the luggage.

Room tip: Room 224 is above the bar and is at a corner. WIFI connectivity is rather bad. There are better choices for pool view room.
Date of stay: May 2014
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Belougis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SunIslandhotelkuta, General Manager at Sun Island Hotel & Spa Kuta, responded to this reviewResponded June 19, 2014

Dear Belougis,

Greetings from Sun Island Hotel Kuta!

First of all, thank you for choosing to stay at our hotel and setting your time posting an extensive review. I am saddened knowing that some aspects of our services and facilities did not meet your expectation. Your feedback with regards to our wi-fi will be followed up by our team. As with the music from the bar, please kindly be advised that we have applied a new operational standard that entertainment ends at 10:00 p.m. This hopefully reduces possible inconveniences to a minimum. Thank you for complimenting the service of our staff despite the minor hiccup upon check out. We will keep raising our bar high and pay careful attention to what our guests expect of us. Last but not least, thank you for writing tips for other travelers to consider. I am sure they come handy for those who plan to travel and stay in vibrant and lively Kuta area. Hopefully you will plan another stay with us in the future.

Warmest regards,
Ismullah, General Manager

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Reviewed May 5, 2014 via mobile

Nice place, great service but not a lot for young kids to do apart from swim. Staff a great help when out son cracked his head open on slippery tiles. Buffet Breakfast really nice. Could hear the street noises though and whistles, scooters and bikes.

Date of stay: March 2014
Thank Debbow5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SunIslandhotelkuta, General Manager at Sun Island Hotel & Spa Kuta, responded to this reviewResponded June 19, 2014

Dear Debbow5,

Greetings from Sun Island Hotel Kuta!

I trust this message finds you and your family well, and I am hoping that your son is fully recovered by now. Thank you for staying in our hotel and posting a review on us. Thank you for your kind word on our staff and food. Despite the inconveniences with regards to the noise, I hope that you had an amazing Bali getaway. My team and I can't wait to welcome you and your family back to our hotel in your next one!

All the best,
Ismullah, General Manager

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Reviewed May 3, 2014

Needed a place to stay in Kuta for a few nights and tried Sun Island as we had stayed there before. Walk up rate was initially a little pricey but we bargained with the receptionist who spoke great English and got what I thought was a pretty good rate per night including buffet breakfast.

This time we had a pool view room on the top floor and once again it was a nice size and well decorated. I would swear the furniture in our room was absolutely brand spanking new! Crist white sheets and doona and an air conditioner that worked magnificently. A small but not tiny bathroom. And a nice size balcony overlooking the pool.

From this level we could see the ocean and had a nice view down Jalan Kartika from our front door. And mostly reasonably quiet except for some Korean girls next door one night who stayed up a little late drinking and were quite loud and giggly, but that is not the hotels fault and really I don't mind that sort of thing.

The pool is sparkling clean and refreshing, the breakfast is pretty good but not as extensive as a resort usually is but perfectly adequate. All the staff speak excellent English and are warm and polite and go out of their way to help, couldn't fault them. I will reiterate as per my last review of Sun Island - this is a hotel, not a resort and is fine for a couple of nights if you are in transit to somewhere else. After all the airport is only 10 minutes drive away. Definitely felt at home here and enjoyed ourselves and we felt it was great value.

In a great location next to Centro shopping mall, a few minutes walk to Waterbom Park and loads of restaurants. A ten to fifteen minute walk down to Kuta Square. Highly recommended.

Date of stay: April 2014
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ausrose
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SunIslandhotelkuta, General Manager at Sun Island Hotel & Spa Kuta, responded to this reviewResponded June 18, 2014

Dear ausrose,

Warmest greetings from the vibrant side of Bali!

I am delighted to hear from you again after your second stay at Sun Island Hotel Kuta. Thanks very much for your trust in our services. Your thorough and insightful review will surely help other travelers in having a clearer picture of our service & facilities, and I highly appreciate that. Thank you for recommending us, and we'll certainly look forward to your next return!

Best regards,
Ismullah, General Manager

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Reviewed May 1, 2014

Stayed 2 nights. Despite many shops and restaurants are nearby, the room I stayed was very quiet and spacious. Unlike nearly all the hotels with balcony, this hotel had a little note in the room asking the guests NOT to hang their towels and laundry which was really thoughtful as I have experienced looking at all kinds of washing hanged out on the balcony in many four-star hotels.

The receptionists were extremely friendly and helpful, especially Yoga and Arkan, thank you both for your help when I couldn't print my airline boarding pass for my return trip from Bali to Malaysia.

Breakfast was good and I was surprised to see the juicer on the counter for the guests to make their freshly squeezed healthy juice, even though by the time I tried to make, the juicer was clogged up from the other guests' remains.

The room floor was clean but some doors had dirty finger prints from previous occupants.

Over all, the hotel is conveniently located, yet quiet and the staff very friendly and helpful, it was a pity that I could stay only for two nights!!! I would definitely recommend it to all my friends and come back here myself.

Thank you.

Room tip: I stayed at Rm 405 which was towards the back of the property, which was quiet and spacious.
Date of stay: April 2014
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Yokey-Pokey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SunIslandhotelkuta, General Manager at Sun Island Hotel & Spa Kuta, responded to this reviewResponded June 18, 2014

Dear Yokey-Pokey,

Greetings from the fun side of Bali!

It was a pleasure to hear from you after your stay in last April. Thank you for setting your time posting a review on us. I am thrilled to know that you had a wonderful time in your 2-night stay. Thank you for your kind word in regards to our staff. Your compliments have been passed on to Yoga and Arkan who will continue delivering courteous service from the heart. I appreciate that you recommend Sun Island Hotel Kuta to your friends. As you pointed out very well, we are conveniently located, and only 15 minutes drive from Bali's International Airport. I am hoping that you will plan another stay in our hotel in the not-too-distant future. Until then, have a wonderful time!

Yours sincerely,

Ismullah, General Manager

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