We needed a one night stay to get some quality sleep after the long flight over the pacific. We saw the reviews on Trip advisor, expedia, etc, so we didn't really have any doubts it would be nice enough and sufficient for what we needed. But we still found ourselves pleasantly surprised at how clean and modern the place was, and how accommodating the staff.
To start, our taksi was given a thourough once over by the men at the security gate, making sure no funny business was going down. A small pause in the trip but assuring to know they were really on the lookout. Check in was a breeze, staff was friendly, welcome juice delish. They asked for passports, copies were fine. They requested a cc for deposit, but happily took 250,000 rupiah as a cash deposit instead. Then the attendant, Yuda I believe, escorted us to our room. On the way he discussed our plans for the next day. We told him we had an early flight, and he offered to arrange our wakeup call and taksi for the morning. We were going to have to leave really early, so as to not have time to take advantage of the free breakfast, and he very nicely offered to send up some breakfast boxes instead. (We ended up having our flight changed to even earlier, so in the end, no breakfast boxes for us! but it was still very nice of him)
He upgraded us to a suite, which although had no view to speak of, was just lovely in every other aspect. There was a sofa, full dining table, flatscreens in both rooms, floor to ceiling windows in both the dining room and bathroom. It was bright and airy and pleasantly appointed. I actually REALLY liked the layout and decoration of the bathroom. It had a giant mirror which seemed to almost double as a wall, behind one side was the toilet, behind the other a nice rain head shower. and facing the mirror a nice big elevated tub. A gloriously warm relaxing bath was exactly what I needed after 22 hours of cramped transit. Even had a shower handle which is always nice.
Toiletries were not super awesome. 2 in1 shampoo really was more like just shampoo and smelled and looked an awful lot like the shower gel. Both of which according to the ingredient label contained formaldehyde. I tried to use the shower gel as bubble bath (before I noticed the formaldehyde), but the bubbles didn't ever really bubble despite my efforts to help them.
We did also go for a swim, pool was nice but is shaded in the afternoon so it actually wasn't hot enough to feel really good. They have pool towel service, but the towel smelled a bit funny. (Towels in the room did not, and were those really nice soft giant bath towels that you don't ever want to get out of.)
We ordered room service for dinner got a Hawaiian Burger (interesting burger, egg, pineapple slice, beets, pickles combination), two orders of sate, one beef, one chicken, and and order of pisang goreng (no ice cream). Sate was good. Not like grandmas, but solid. Burger was perfectly cooked, and quite tasty (though a slightly odd combination, you just wanted to keep trying it to get your head around it). Pisang goreng was quite possibly the best I've had, sorry grandma. I don't know if its because they use those little fat apple bananas or plantains or what, but they were delicious. Perfect amount of batter, not greasy, not floppy as normal US bananas get when you cook em. I really wish I had ordered two. That plus two more Aquas, came to 320,000 rupiah, not bad for an in room feast.
I was worried because the bed was a little "firm" for my taste. But I'm not sure if it was deceptively comfortable or I was just so exhausted, in any case, I slept like a baby, so no complaints there.
Room was perfectly climate controlled, no bugs, no issues. There did seem to be a lot of water in the bathroom, like floor not set to drain right and I could imagine that would be problematic if you were staying longer. There was a noticeable amount of noise in the evening. We were trying to go to sleep fairly early and I remember hearing children at one point, music at another, and some odd thumping for a few minutes very early in the morning.
As I mentioned before our flight was later changed to a 7am departure. That means 5am at the airport, and downstairs to check out at 4:30ish. Which is EARLY... the fella at checkout had nodded off in his chair, but you can hardly blame him as it was 4:30!... but he was super apologetic and attentive when we woke him. He checked us out, got us our taksi, and we were well on our way.
I think I remember reading that people have issue with the service here and in Indonesia in general, but I think its just a cultural difference. They are quiet and very obeisant, almost apologetic like they feel they are interrupting. They are fine to just let you do your thing until you need them. But I can see why that would feel like inattentiveness to someone who is used to being "fluffed" a bit more.
Overall would def stay again. I'm sure there are nicer places in Bali, and I'm sure there are some dumps. But for the price ($125 incl taxes) and function, this was just fine.
- Official Description (provided by the hotel):
- Sun Island Bali Group is pleased to present Sun Island Hotel & Spa Kuta that offers you its definite impeccable service through the 121 rooms and 8 suites, with a true service of 4 star hotel where sophisticated contemporary designs meet Balinese hospitality and inspire posh amenities. Located in the most strategic location in Kuta, 5 minutes from Ngurah Rai International Airport, 5 minutes walk to the famous sandy Kuta beach, shopping malls, traditional art market, Waterbom and many restaurants. ... more less
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- Also Known As:
- Sun Island Hotel & Spa Kuta Bali