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“terrible and poor”

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Hotel Santika Kuta Bali
Ranked #97 of 251 Hotels in Kuta
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“terrible and poor”
Reviewed August 9, 2013

the lift of the hotel can not work properly...be careful when u use it. there is no slippers in the room..the bathroom can not work properly..i have been locked up in the bathroom for a while...its so terrible...u better becareful to stay in the hotel...better to move other hotel...think carefully before check in...

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank annateresalim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSantikaKuta98, General Manager at Hotel Santika Kuta Bali, responded to this review, September 16, 2015
Dear Valued Guest,

Warmest Greetings from Hotel Santika Kuta Bali

Thank you for taking your time to share the moment with us.

On behalf of management, we would like to apologize for the inconvenience caused that happened during your stay. Your sharing would make us to do more better improvement, so that this kind of thing never happen again in the future.

Last but not least, we do hope that can welcome you in the future. Thank you and have a good day.

Sincerely yours,

Agus S. Yanto,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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223 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Dana Point, California
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 9, 2013

We walked up to this hotel to look for a room after extending our stay one more night in Bali and the city is sold out due to the holidays. The staff appeared unhappy and uninterested in being hospitable but we managed to get a room.

The Wifi is weak and at times unavailable. When we contacted the front desk, they sent a young man who had no experience with computers and provided no help. The second request for assistance went unanswered and the issue was never resolved.

The room is average, air condition is not maintained and hardly cooled off the room. The smell of cigarets smoke and the single charging outlet were disappointing in addition to the snowy TV channels ( though I don't watch TV, I needed substitute for the missing wifi)

The best thing about the property is the location. Nestled in the heart of Kuta, we were able to walk to all the restaurants and shops with ease.

It's a shame to have this experience with the room and staff as the hotel is seemingly modern with an outstanding location right on the beach but good service is my top requirement and this establishment fell short of meeting any reasonable expectations.

Room Tip: If you are not a smoker, be sure to ask for a non smoking room although I'm not sure they have i...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kamal963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSantikaKuta98, General Manager at Hotel Santika Kuta Bali, responded to this review, March 15, 2016
Dear Reviewer,

Warmest Greetings from Hotel Santika Kuta Bali..

We are deeply apoligizing for some challenges during your stay in here. Some of your critiques are encouraging to make sure our service and product quality. This is a great feedback for maintaining some aspects and delivering more better.

Hope we can welcome you in the future, thank you and have a nice day!

Sincerely yours,

Agus S. Yanto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
108 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed May 19, 2013

this is my third time stayed at this hotel, no change after more than 1 year ago.
similar room, similar service, still not comfortable pillow to slept with.
however this hotel is the nearest hotel to my office in bali, so my staff keep booking this hotel.
one things i noticed improved is the breakfast staff, they are really helpfull to me and the food itself got more choice.
if you are not business traveller, dont stay at this hotel, the traffic infront of it is terible and going to the beach is hard job to do.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gondel g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSantikaKuta98, E - Commerce at Hotel Santika Kuta Bali, responded to this review, March 14, 2016
Dear Reviewer,

Warmest Greetings from Hotel Santika Kuta Bali..

Thank you for choosing Hotel Santika Kuta as your Bali's accommodation.

We delight to know that you noticed the better improvement. We will keep maintain the good one and do correction for the bad one. Thank you for giving the points that we need to improve.

Hope we can welcome you in the future, thank you and have a nice day!

Sincerely yours,

The Management of Hotel Santika Kuta Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, Maryland
Level Contributor
87 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed April 19, 2013

We stayed there two nights wrapped around a long business day. The hotel is fine and recommended fr business. It is not so much a resort hotel, as getting to the beach is a decent walk or ride. Traffic in Bali is annoying, so it isn't like a nice stroll toward the Beach.

The hotel itself is just fine. Nice staff, good quality food, reasonable selection. Maybe it would be a good, clean and neat budget choice for tourists but for business people, I believe it is a very good choice. We didn't know which place our office booked us so we went to the Beach Resort and that looked great. Unnecessary when working however. This Santika serves the purpose.

Room Tip: I don't think it matters much.
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phil H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSantikaKuta98, General Manager at Hotel Santika Kuta Bali, responded to this review, March 15, 2016
Dear Valued Guest,

Warmest Greetings from Hotel Santika Kuta Bali..

Thank you for sharing your nice experience with us.

Purposely, this hotel is suitable for business trip. Gladly, it meets your requirement. Even you were enjoying with our service and food.

Hope we can welcome you in the future, thank you and have a nice day!

Sincerely yours,

Agus S. Yanto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth - Australia
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed February 8, 2013

Can you imagine the feeling that on Chritsmas Day 2012 you are happily telling family and friends that you are heading off to Bali in the next couple of weeks when the conversation gets around to "where are you staying". When I mention that I'm staying at the Santika Hotel in Kuta (thinking that I had booked the Santika on the beach) I was informed that there was another Santika Hotel in Kuta - not on the beach!!!
Oh my gosh, you know when you get that sunken gut feeling, your mind starts thinking what have I booked. Yes, you have it. I booked the wrong Santika Hotel.

When I made the initial booking back in July 2012 through a very well known on-line booking service, I clearly recall doing my research, opening up Tripadvisor looking at the reviews on the Santika on the beach and then marrying with the Santika Kuta Bali Hotel which is what this review is about - not realising there were two Santika's in Kuta. The hotels are aproximately 2 kilometres apart and I have since ascertained it is so confusing that some reviewers have entered feedback on the wrong Santika.

Just so you know, I was unable to cancel my booking with this Hotel and transfer it to their sister hotel (on the beach) without forfeiting $560 (US) which I thought was a little over the top.

So here goes. This hotel is not for families. This hotel is not for teenagers. It was clean, the staff friendly. It is some distance, perhaps a good solid 15-20 min walk to the beach. A cheap taxi fare to travel. It is situated on a main road, yes opposite a supermarket and KFC store as other reviewers have mentioned.

During our stay it was busy - due to Javanese holidays - and you guessed it.

The buffet breakfast is nothing over the top - they need to clearly have what is presented in English not just Balinese/Javanese. I know you eat with your eyes, but this Hotel didn't accommodate for westerners style of food....there was no bacon. That was disappointing.

What I did dislike - they have heavy chairs in the rooms and if the rooms above you, somebody drags a chair across the tiled floor...the noise is loud - and I mean loud.

The bathroom in our room was on the small side, your basic ammentities are on offer.

Overall. It's a hotel for the locals. We didn't spend much time here, so I made other arrangments and stayed at another Hotel and blew three nights accommodation.

Room Tip: Request a room away from the elevator and the front of the Hotel - less foot traffic past your door...
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Fourlids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSantikaKuta98, E - Commerce at Hotel Santika Kuta Bali, responded to this review, March 15, 2016
Dear Reviewer,

Warmest Greetings from Hotel Santika Kuta..

Thank you for sharing your moment with us.

We also thank for your honest comment. We are deeply apologizing for the confusing name. But, we would take note for some of your critiques towards us. Improvement is our aim for better quality of the service and product.

Thank you and have a nice day!

Sincerely yours,

The Management of Hotel Santika Kuta Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 3, 2013

ierI’ve stayed I the Santika Resort twice now and it is simply one of the best experiences in Bali.
Wonderful location on the beach. Away from the noise of Kuta. But a short walk along the beach for during the day shopping and activities. Short walk to Discovery Mall and good restaurants.
The staff are outstanding. Nothing is too much trouble, always a smile and prompt and attentive – unlike some other resorts.
Wonderful breakfasts and good restaurants at the front and rear of the complex. It has the great Bali theme and relaxed feel about it.
We stay at the premier poolside rooms which have a small balcony overlooking the pool, which has a swim up bar – all good.
The rooms are clean and fresh.
Cannot wait to go back.

Room Tip: Premier Pool Side Room. Secluded with swim up bar :)
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  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank martykrahge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSantikaKuta98, E-Commerce at Hotel Santika Kuta Bali, responded to this review, September 25, 2015
Dear Valued Guest,

Warmest Greetings from Hotel Santika Kuta Bali..

First of all, thank you for spending your time and sharing your experience with us.

We love to read your positive review. Our goal is to make a guest feels like in home. This is really helping us to improve our service and quality.

Once again, thank you for your honest review. We wish to welcome and see you again at Hotel Santika Kuta.


Sincerely yours,


Management of Hotel Santika Kuta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bekasi, Indonesia
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed January 21, 2013

very clean, nice and the breakfast food really delicious.my favorite is Nasi Jinggo, it's Balinese..the staff really nice, but not very near to the beach and public places.. somehow still need a car to move to the other places.......

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anissa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSantikaKuta98, General Manager at Hotel Santika Kuta Bali, responded to this review, March 15, 2016
Dear Valued Guest,

Warmest Greetings from Hotel Santika Kuta Bali..

Thank you for your compliment and glad to know, it makes you comfortable and satisfied with our service and product. We will do our best to keep our good service.

Hope we can welcome you in the future and have a nice day!

Sincererly yours,

Agus S. Yanto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Santika Kuta Bali

Property: Hotel Santika Kuta Bali
Address: Jalan Raya Kuta no. 98 | Number 98, Raya Kuta Street, Kuta 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#66 Spa Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Santika Kuta Bali 3*
Number of rooms: 101
Official Description (provided by the hotel):
Hotel Santika Kuta Bali is located in the busy area of Kuta, surrounded by many tourist attractions (beach, museum, art gallery), many well-known shops, restaurants and shopping center, entertainment place, water park and traditional market. This 3 stars hotel offers complete facilities for your visit to Bali, a convenience choice with the friendly signature of Indonesia. It's a perfect deal for leisure and business trip. With 101 non smoking rooms come with 5 different room types, Superior, Deluxe, Executive, Deluxe Suite and Executive Suite, Hotel Santika Kuta Bali also has Serani I & Serani II meeting room, Serani Café & Restaurant, 1 outdoor swimming pool. Completed facilities are available to maximize the service, such as free Wi-Fi connection in public area, free parking area, smoking area, 24 hours reception, 24 hours security, daily housekeeping service, room service, laundry service, spa service, airport transfer service, extra bed on request and baby cot on request. Only 10 minutes driving to Ngurah Rai International Airport, Hotel Santika Kuta Bali offers very easy access and strategic location. Guest can also reach famous Kuta beach only 15 minutes walking, famous water park only 10 minutes driving, famous t-shirt shop only 10 minutes walking and a 24hours biggest souvenir shop only 10 minutes driving. Hotel Santika Kuta Bali, Hospitality from The Heart. ... more   less 
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Also Known As:
Hotel Santika Kuta Bali

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