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“awesome air-con but awful ants”

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Bali Kuta Resort & Convention Center
Ranked #226 of 250 Hotels in Kuta
Reviewed February 29, 2012

stayed with my friend in room 635 in mid Feb for four days, on the sixth (highest) floor - the room was a junior suite with a pool view and it was pretty clean. the bedroom and living area was big, with a huge comfortable double bed (might've been a king size?) and a big comfy couch. the bathroom was adequate, great high powered hot water shower, but the vanity bench was so close to the toilet that everytime we went to sit on it we would almost bump our heads! though we viewed our friends' room (333) and that wasnt a problem. the cleaner came to clean our room everyday- his name was Oke and he was thorough, very friendly and spoke good english. there were two air con units, one in the bedroom and the other in the living area and they worked very well. kitchen was adequate also though the kettle couldve used a wash inside. I saw about 5 ants on the first day, they were those brown slow argentine sugar ants that scour around for whatever they can find. i was very disappointed when they found my folded bag of breakfast cereal on the kitchen bench on the second day :(
the really crappy thing about the hotel was that i found the free wi-fi quite poor. i dont know if it was because we were staying on a high floor or if my nokia was just crappy but my friend's iphone worked well when using the wi-fi in the lobby. luckily there was a hotel guest's computer for me to use that connected to the net without dropping out.
hotel pool was pretty good, they play a good shortlist of music at the swim-up bar which continues into the night but coz we were so high up it didnt disturb us while sleeping.

all in all, not a bad place to stay, i think our room was good. it's in an ok location on jalan majapahit which intersects with jalan legian (a popular street). maybe a 10 min taxi ride back to the hotel from skygarden nightclub coz it's all one-way streets.

Room Tip: aim for the sixth floor (highest floor) - less noise up there
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  • Stayed: February 2012, traveled with friends
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Thank missmkiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaliKutaResortBKR, Manager at Bali Kuta Resort & Convention Center, responded to this reviewResponded March 4, 2012

Dear missmkiv,

Thank you for your kind review on trip advisor for Bali Kuta Resort.
We are glad to hear that you enjoyed stay with us. We do sincerely apologize for the ants and also the Wi-Fi Internet problem. We have asked our outsourced pest control company to take preventative measures to stop ants and any other insects. We have also added more equipment to strengthen the Wi-Fi connection.
We hope that you would stay here again on your next trip to Bali.

Regards,

Tedy
Front Office manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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127 - 133 of 233 reviews

Reviewed February 20, 2012

We visited Bali in January and after reading mix reviews were a little concerned, but much to our delight the hotel was great. Excellent breakfast, clean rooms, relaxing spa and overall great service. We received complimentary transfers from the airport and the staff were happy to help with any of our requests. Some people say that its not central to everything, but its only a 5minute walk to the main shopping strip which we thought was quite reasonable. I would agree that the hotel is slightly noisy given the traffic outside and the international guests arriving at odd times but this is to be somewhat expected. We enjoyed our stay so much that I am returning later this year with family and will hopefully have a great experience second time around.

  • Stayed: February 2012, traveled with friends
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Thank Naomi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaliKutaResortBKR, Manager at Bali Kuta Resort & Convention Center, responded to this reviewResponded March 2, 2012

Dear Naomi B,

Thank you for your kind review on trip advisor for Bali Kuta Resort.
We are delighted to hear that you you had a great time on your last visit. We would like to inform you that we have 3 times shuttle to Kuta beach, pool table and also bicycles so that guests could have more fun on staying with us. We look forward to welcoming you and your family at Bali Kuta Resort on your next visit to Bali.

Regards,

Tedy
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2012

Not sure what we expected, but we were on the ground floor with constant noise on the tiled floors in the passage and traffic. It was rated 4 star so thought it would be really great! Beds comfortable, rooms clean, but just not quite what we expected.

Room Tip: choose a room that faces onto the pool area or higher than ground level.
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  • Stayed: February 2012, traveled on business
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Thank SusieLil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaliKutaResortBKR, Manager at Bali Kuta Resort & Convention Center, responded to this reviewResponded March 2, 2012

Dear SusieLil,

Thank you for your review on trip advisor for Bali Kuta Resort.
We have plans to change the balcony door to reduce the noise from the street and we have already added more sealant to help reduce the noise. We hope that you would chose stay here again on your next trip to Bali.

Regards,

Tedy
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 15, 2012

The hotel is very noisy, if it's not pounding footsteps, corridor noise or scraping furniture from above it's screaming children in the pool at 6am or it's drunken girls at 3.30am. There seems to be no listed pool hours so the noise is 24/7, the hotel staff do nothing about it and because the majority of the rooms face the pool there is no way to avoid it. Other issues were bad service, I had to ask on several occasions to have my room made up as late as 5pm and more than once we asked for a iron which after multiple phone calls we never received. But the worst was when they tried to charge us $70 for the kettle that was broken when we arrived and the driver who was supposed to transfer us to the airport almost caused us to miss our flight by going the wrong way, what should have taken 35min took an 1.5hrs. Finally the drinks are very expensive for example, over 40k for a bintang, the WiFi is extremely slow and the couch in the room was badly stained and smelt, very average hotel for the money would not stay here again especially if you want a relaxing getaway....

Room Tip: Don't stay here !!
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  • Stayed: January 2012, traveled as a couple
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2  Thank russtee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaliKutaResortBKR, Manager at Bali Kuta Resort & Convention Center, responded to this reviewResponded March 2, 2012

Dear Russtee,

We appreciate your review on trip advisor for Bali Kuta Resort and we apologise for the inconveniences you experienced during your stay with us. We do have pool regulation which state the pool opens at 8 am and closes at 10 pm. There is also a special promo for the pool in happy hours.
We are going to provide further staff training so that our staff more will show more understanding and provide the best service to the customers. We hope that you would stay here again on your next visit to Bali and experience the difference. We are happy to have received your input, which will help us to improve our services.

Regards,

Tedy
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2012

Some of the negative reviews on here scared me. But I found this hotel to be brilliant. Clean rooms, clean pool, wonderful Staff even had them dancing in the resturant. It is great value for money, just darn good. The only downside for me was the aircon didn't seem cold enough but we got moved and every thing was fine. Food was amazing, . The staff were the friendliest staff in any hotel I have ever stayed at, and treated you more like family than a guest. I Thank you and would Definatly stay here again.
SEE YOU IN NOVEMBER

  • Stayed: January 2012, traveled with family
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2  Thank whyme1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaliKutaResortBKR, Front Office Manager at Bali Kuta Resort & Convention Center, responded to this reviewResponded February 9, 2012

Dear Whyme1234,

Thank you for your kind review on Trip Advisor for Bali Kuta Resort.
We are sincerely delighted to hear that you had a wonderful time during your stay with us. We look forward to welcoming you as our special guest when you return to Bali in November.

Regards,

Tedy
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2012

I visited this hotel some time ago when celebrating a honeymoon. we order it via Agoda, thankfully the hotel gave us a gift of a honeymoon junior suites rooms are very large. view from the balcony of his room is also very beautiful and very well laid out and comfortable. bathroom was also very nice and clean. Our welcome drink vouchers exchanged while swimming was an interesting experience. morning meal was quite complete and professionally presented. we always eat alongside a swimming pool and see the sights of a good hotel. price is also in accordance with a 4 star hotel retreat. is unfortunately located far enough away from the beach kuta, kuta bali resort thankskuta, thx to BKR

pro : pretty good room, large swimming pool, breakfast is very complete, clean, good service

min : less expensive, far from Kuta beach area

  • Stayed: July 2011, traveled as a couple
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1  Thank kudanilkejepit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaliKutaResortBKR, Front Office Manager at Bali Kuta Resort & Convention Center, responded to this reviewResponded February 9, 2012

Dear Kudanilkejepit,

Thank you for your kind review on Trip Advisor for Bali Kuta Resort.
We are pleased to know that you enjoyed your honeymoon holiday with us. We wish you and your wife a very happy future.
We would like to inform you that we have a free shuttle to Kuta three times every day for guests' convenience. We hope that you will stay with us again on your next visit to Bali.

Regards,

Tedy
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 22, 2012

I stayed here November 5th. I loved the food, the pool, the friendly staff, the Happy hour and the clean and tidy room. The only negatives was that my my room faced the road and was very noisy from traffic. There was no room safe. I like this Hotel so much I have rebooked for February this year but this time a Deluxe Pool View room.

Room Tip: Dont have a room facing the front of Hotel.
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  • Stayed: November 2011, traveled solo
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Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaliKutaResortBKR, Front Office Manager at Bali Kuta Resort & Convention Center, responded to this reviewResponded February 9, 2012

Dear David P,

Thank you for your kind review on Trip Advisor for Bali Kuta Resort.
We are delighted to hear that you had an enjoyable stay with us. We would be pleased to have you stay with again on your next visit to Bali as our very special guest.

Regards,

Tedy
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bali Kuta Resort & Convention Center

Address: Jl. Majapahit No. 18, Kuta 80361, Indonesia
Location: Indonesia > Bali > Kuta District > Kuta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#58 Luxury Hotel in Kuta
Price Range: $20 - $57 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bali Kuta Resort & Convention Center 4*
Number of rooms: 250
Official Description (provided by the hotel):
Bali Kuta Resort by Swiss-Belhotel is conveniently located in the heart of Kuta area, 15 minutes away from the Ngurah Rai International Airport and five minutes to Kuta beach. Our central location allows easy access to entertainment venues, tourist attractions, exclusive shopping and sightseeing in the Kuta, Legian, Seminyak and Nusa Dua regions.We boast more than 250 rooms, featuring amenities you would expect of a four-star hotel. Choose from superior, deluxe or junior suites tastefully furnished in a blend of classical and contemporary motifs. ... more   less 
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Also Known As:
Bali Kuta Resort And Convention Center
Bali Kuta Hotel Kuta
Bali Kuta Resort & Convention Center

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