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“great hotel .beautiful staff”

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Aston Kuta Hotel & Residence
Ranked #29 of 252 Hotels in Kuta
Certificate of Excellence
Reviewed October 13, 2013

hi we stayed here for seven days from the 28th september to the 5th october and had the best time ,staff are very hepfulful and friendly . the breakfast was amazing every day !! the hotel rooms and grounds are spottless. everything is within walking distance , if you cant be bothered to walk catch a cab for $2, we bought our family too aged 9 and 15 .they absolutly loved it .thaks we will be back again.

Room Tip: if you have a family with younger chidren ask for a ground floor room , as you are back and forth al...
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  • Stayed: September 2013, traveled with family
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2  Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, General Manager at Aston Kuta Hotel & Residence, responded to this reviewResponded October 21, 2013

Dear Jennifer B,

Firstly, we would like to thank you for choosing Aston Kuta as your home away from home while in Bali and for taking your time writing us a review on TripAdvisor.com.
It gives us a great pleasure to hear our guests had a memorable stay with us. We really hope you would consider coming back for a second, third or more visit.
Kindly also not to forget to recommend us to your loved ones.

Regards,
Irmansjah Madewa

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440 - 446 of 985 reviews

Reviewed October 6, 2013

Arrived at hotel at 1am, to very friendly staff and a cool refreshing lobby and were quickly checked-in to our room. Staff were always very attentive and gracious, each morning we looked forward to the amazing fresh selection at breakfast and the familiar faces of the breakfast staff. Generous sized room and ice-cold air-conditioner. Staff were very efficient and did a marvelous job cleaning our room each day. Security were very helpful. The hotel was very clean.
Only down-side was that the roof-top bar was not operating and the pool barman was not very adept at making cocktails.

  • Stayed: May 2013, traveled with friends
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1  Thank JessicaPT2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, General Manager at Aston Kuta Hotel & Residence, responded to this reviewResponded October 21, 2013

Dear JessicaPT2013,

Firstly we would like to thank you for choosing Aston Kuta as your home away from home during your visit to Bali and for taking your time writing us a review on TripAdvisor.com.
We are happy to inform you that our The Lighthouse Rooftop lounge is now back in business and ready to serve you. We will train our barman to be able to mix up a better cocktails for you to enjoy while basking in the sunset. Thank you for the input!
We really hope we could welcome you back in Aston Kuta soon.

Regards,
Irmansjah Madewa

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Reviewed October 5, 2013

Stay there for business trip for 4 nights. Bali is all about fun, hotel is nice, but is too far from kuta itself. need to take taxi for the real kuta.
front office is not as good as the room. room itself is good with spacious space. but the pillow is not so comfortable for me.
breakfast is good also, but not much variety make it boring after few days.
but this is Aston, a middle class hotel much rely on business side, not for fun at bali.
just make sure if you on vacation, rent a car....

  • Stayed: August 2013, traveled on business
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Thank gondel g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, General Manager at Aston Kuta Hotel & Residence, responded to this reviewResponded October 20, 2013

Dear gondel g,

Kindly accept our gratitude for choosing Aston Kuta as your place to stay during your visit to Bali.
Regarding some of the points mentioned in your review, we would like to address it. Firstly, we would like to assure you that we are in fact located in Kuta, maybe not at the center of the bustling Kuta, however that is one of our strong points.
Secondly, we have pillow selections and the list is available in the room, we strongly recommend to contact our Housekeeping Department for the best sleeping experience. Your convenience is our priority.
Thirdly, we have noted your input regarding the breakfast variety, we have taken measures to make sure it is no longer boring by having a special Archipelago Day every Tuesday where we serve traditional Indonesian food and herbal drink.
We do appreciate all the critics and apologize for any inconvenience. We hope you would consider visiting us again in the future.

Regards,
Irmansjah Madewa

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Reviewed October 1, 2013

Were Stayed here 2011 and because we enjoyed it we Decided to return in 2013. Many of 2011 staff has gone with only a few familiar faces.
Upon arrival our room bedding situation was not correct, it took a while to correct this! But we all came to a happy compromise. They gave us complimentary transfers.
We booked 2 Family Rooms on level 1 (ground floor) close to one another. With sliding doors leading out to our own verandah with seats by the pool area.
Rooms were large and Comfortable and cleaned daily.
Children had Foxtel Movies on most evenings.
Nice aircon!!
You have Buffet Breakfasts Daily Yummo.
Staff were always delightful and happy to talk and get to know you.
The Hotel is situated in a great Location.
Dry cleaners, tattoo shop, cd dvd shop, deli, across the roads.
Money Changers and deli and massages and mini night market out the back of the hotel.

Drivers to take you on tours and taxi Drivers aligned out front.
Apotik (Chemist) a few streets away with Dr on duty.

De Kuta Restaurant and Mozzarellas 1 street away.

Everything so convenient without the hustle and bustle.
For us with the 4 kids, 10 minutes to walk in the heart of Kuta.

I have man tips for deals and people in the area if your wanting to message me.
Best food spots, massages, drivers etc.

ASTON KUTA IS A HIDDEN GEM.
Recommend Travel in September as weather is not as hot as other months.

Say hello to Uncle TENNY for us.

  • Stayed: September 2013, traveled with family
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1  Thank Dee T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, General Manager at Aston Kuta Hotel & Residence, responded to this reviewResponded October 10, 2013

Dear TadeoFamilia,

Firstly we would like to thank you for your second visit and we are also sorry that some of the familiar faces have moved on to other property, nevertheless, we hope to have given you the best service there is.
We also would like to apologize for the inconvenience regarding bedding situation, we hope this wouldn't affect your fondness towards us.
Tenny happily send his gratitude and hope you would consider coming back for the third time.
Have a nice day.

Regards,
Irmansjah Madewa

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Reviewed September 30, 2013

Can't wait to come back it was a great hotel loved it :) lovely food great staff clean room :) I would deff recommend this place to anyone looking to go to bali. Nice and close to every thing nice massage place downstairs and u feel safe as there is security on patrol all night n day

  • Stayed: February 2013, traveled with friends
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Thank Tifftara23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, General Manager at Aston Kuta Hotel & Residence, responded to this reviewResponded October 7, 2013

Dear Tifftara23,

On behalf of Aston Kuta, let me express my gratitude for staying with us during your visit to Bali and for taking your time writing us a review on TripAdvisor.com.
We are happy to hear you had a pleasant stay and that our Security officers has made you feel safe.
Looking forward to welcoming you back here and have a nice day.

Regards,
Irmansjah Madewa

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Reviewed September 28, 2013

Hi friends,

If you are looking forward for Bali, Indonesia. Then this Aston Kuta Hotel & Residence is the best place to stay. Its a 10 mins drive from Denpasar Airport. Near by the hotel there are lots to see and walk around. You can take a walk and reach to a beautiful mall... The hotel has a awesome restaurant and food is very good. daily complimentary breakfast and it has lots to offer.

It has a swimming pool with a bar and over all its really well designed and beautiful. The staffs are very nice and sweet. They have their own spa, which is very neat and clean.
I was there with my wife, for our honeymoon, and we loved it.

  • Stayed: May 2013, traveled as a couple
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Thank saurav_gogoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, General Manager at Aston Kuta Hotel & Residence, responded to this reviewResponded September 29, 2013

Dear saurav_gogoi,

On behalf of Aston Kuta, I would like to convey our deepest gratitude for choosing to stay with us during your visit to Bali and for taking your time writing a review on TripAdvisor.com.
It brings us a great pleasure knowing our guest had an enjoyable stay with us and we hope you wouldn't mind recommending us to your loved ones.
We do strongly advise our guest to go by foot instead of by taxi should they wish to visit nearby places as they could find many exciting things and even some souvenirs to buy for their loved ones. Of course, for a longer distance, you could take a taxi or rent a car to get to famous places in Bali.
We would be happy to welcome you back and have a nice day!

Regards,
Irmansjah Madewa

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Reviewed September 23, 2013

The check in its a bit stinks didn't have my room ready and its 3pm ,I booked a suite room it wasn't that clean bathroom is out dated. They don't have a mini bar at the room,drinks is super hot .
5 minutes ride to the airport I wish they offer free transport to the airport paid $6 from the hotel car.
Try not to walk around outside alone if you a single female ,people outside would harass you and Wiesel at you and staring and looking at you weird please use a taxi!
The lady that work at the bell captain night shift she was very friendly I don't remember her name but she is very good at talking to hotel guest . Its been great for a short stayed at the Grand Aston I only used the room to catch some sleep and a shower .

Room Tip: Ask the room view of the swimming pool
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  • Stayed: September 2013, traveled solo
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Thank Dbella B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, General Manager at Aston Kuta Hotel & Residence, responded to this reviewResponded September 29, 2013

Dear Dbella B,

On behalf of Aston Kuta, I would like to first thank you for choosing us as your home away from home during your visit to Bali and also for taking your time writing a review on TripAdvisor.
We would also like to convey our deepest apologies for the inconvenience during your check-in as our check-in time is 2PM and at that time we were on a full occupancy.
Regarding the room itself, do apologize as we always make sure our Housekeeping team to clean and prepare the rooms before guests check-in.
We actually provide mini bar in room and apologize if our staff did not explain this to you.
We strive daily to make Aston Kuta and our surroundings as safe as possible, however, as you mentioned in your review, it is best to avoid certain places.
Looking forward to welcoming you again and have a nice day!

Regards,
Irmansjah Madewa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aston Kuta Hotel & Residence

Address: Jl. Wana Segara No. 2-5, Kuta 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Kuta District > Kuta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#15 Business Hotel in Kuta
#18 Luxury Hotel in Kuta
#20 Spa Hotel in Kuta
#21 Family Hotel in Kuta
#25 Romantic Hotel in Kuta
Price Range: $54 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Aston Kuta Hotel & Residence 4.5*
Number of rooms: 209
Official Description (provided by the hotel):
Amidst a tropical setting of the Island of God, nestled in a quaint area of Kuta and only a strol away from the famous Kuta Beach, Aston Kuta Hotel & Residence offers a stylish and comfortable atmosphere for discerning travelers. Strategicaly situated only within 10-minute drive from I Gusti Ngurah Rai International Airport, this property delivers a broad–gauge establishment. Being con-veniently settled nearby shopping mals,the biggest waterpark in Southeast Asia and surrounded by lavish gourmet galore, Aston Kuta Hotel &Residence is the ideal and ultimate home for holiday-makers. Those who travel solo, with friends or family, as wel as honeymooners will find this property voguish and comfy. ... more   less 
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Also Known As:
Aston Kuta Hotel And Residence
Aston Kuta Hotel & Residence Bali

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