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Aston Kuta Hotel & Residence
Ranked #29 of 253 Hotels in Kuta
Certificate of Excellence
Reviewed August 8, 2013

Great service, great hotel, love the place, love the people here. Gonna be back here for sure! I was booked by phone a family room and deluxe room. It is so great to stayed at Aston hotel kuta, wonderful experience! Aston has made my holiday wonderful. a simple modern clean room, cool pool, wonderful bar, delightful food, refreshing beverage, very friendly crew and staff, perfect.. Affordable price!

Stayed: August 2013, traveled with family
3  Thank Irawan Pratama H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, General Manager at Aston Kuta Hotel & Residence, responded to this reviewResponded August 18, 2013

Dear Irawan Pratama H,

Firstly, we would like to thank you for choosing Aston Kuta as your place to stay while in Bali.
It is our great pleasure to hear how you enjoyed your stay here and willing to come and stay with us again.
Do not forget to recommend us to your friends and families, just in case they are looking for a place to stay in Bali.
Thank you for your great support and have a nice day!

Regards,
Irmansjah Madewa

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453 - 459 of 974 reviews

Reviewed July 29, 2013

All I can say is it is a must stay this is now my second time staying at Aston

Great value for money, very clean rooms an very friendly staff.

If any bad review it would just be nit picking.

It is based in south kuta with a 15min walk to the main drag or a $1.5 taxi So even though a travel agent may tell you it's bit to far away it's really not this is my 4th time in Bali 2nd time at the Aston an as I said easy to get around.

Stayed: July 2013, traveled with friends
1  Thank James_melbourne2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, General Manager at Aston Kuta Hotel & Residence, responded to this reviewResponded July 30, 2013

Dear James,
Firstly, we would like to thank you for staying with us again for your second time and taking the time commenting on the hotel, staff and service in TripAdvisor.com.
It serves us a great pleasure to know our guests are satisfied with their experience in staying with Aston Kuta Hotel & Residence.
We really hope you will return and stay with us again soon.

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Reviewed July 23, 2013

I was coming in June with my wife and little baby. We were arrived at 3pm, which we assume we can check-in right away. My wife hadn't had her lunch, and my baby already longing for her nap.

But instead of checking-in, we have to wait an hour until 4pm in order to check in. We were very exhausted and dissapointed,

Very bad experience.

  • Stayed: June 2013, traveled with family
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3  Thank Arifianto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, Public Relations Manager at Aston Kuta Hotel & Residence, responded to this reviewResponded July 24, 2013

Dear Mr. Arifianto,

Firstly, thank you for choosing Aston Kuta as your place to stay while in Bali and also thank you for taking your time writing a review on TripAdvisor.com.
We apologize for the inconvenience you experienced upon your check-in with us. Rest assured, we have taken drastic measures to ensure this will not happen again.
We realize that it is a mistake and we have since trained our staffs to prioritize every guests even more, especially upon check-in.
Kindly accept our deepest apology and have a nice day.

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Reviewed July 18, 2013

We stayed there for 14 days from 23rd June till 7th July. Everything was really good and rooms were really clean. We were worried about keeping our belongings in the safe but it turned out to be really safe and nothing was stolen during our stay there. In fact we moved Rooms because our air con. was leaking, I forgot my silver earrings and necklace. They were both returned to me. Thank you to all the staff at aston kuta!!
But one thing that we found a bit annoying was their wifi.. Didn't work most of the time and some rooms didn't have it even though we paid for it.
But I would stay there again because location was perfect, just outside of kuta. Thank you again to all the aston kuta team :) we loved bali!!

  • Stayed: June 2013
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2  Thank Misspod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, Public Relations Manager at Aston Kuta Hotel & Residence, responded to this reviewResponded July 22, 2013

Dear Misspod,

First of all, we would like to thank you for taking your time writing a review on us on TripAdvisor.com.
It brings joy to our heart to hear that you had an enjoyable stay with Aston Kuta, we strive daily to give the best service to our guests.
We're glad you have received your jewelry and everything is safe and sound, making sure of the security of our guests is our top priority.
However, we do apologize regarding the terrible WiFi connection and have taken notice of the matter.
Looking forward to welcoming you here again in the future.

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Reviewed July 16, 2013

Overall, the room was a very nice size and nicely appointed. However, the critical needs (reliable wifi and reasonably priced food) fell well short. Continental breakfast included choices of juice or fruit - and - cereal or bread - and coffee or tea at a price of ~$12 USD. Whereas, a much better breakfast at a local restaurant would cost ~$6 USD.

The internet was not available ~50% of the time during my 2-night stay. When it was available, it was very slow. When asked about the internet, the response from the front desk was "it's wifi and is slow when people use it". It sounds like the bandwidth purchased by the hotel is inadequate.

The area around the hotel is run down and appears to be unsafe. There are guards posted at the entrance to the hotel and I would not recommend walking around the area of the hotel.

  • Stayed: July 2013, traveled as a couple
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Thank funkytownva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, Public Relations Manager at Aston Kuta Hotel & Residence, responded to this reviewResponded July 22, 2013

Dear funkytownva,

Firstly, we would like to thank you for taking your time writing a review on TripAdvisor.com.
Rest assured, your comments will be evaluated and discussed with our Management to give you the best service.
Regarding the breakfast allocation, we have planned on having a more affordable breakfast and as for the WiFi, we have added access points to ensure our guest to receive the fastest internet speed.
Do accept our humble apology and we wish you a very nice day.
Look forward to welcome you again.

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Reviewed July 10, 2013

Just stayed at this hotel for 7 nights. The hotel itself was lovely, with spacious room, big balcony (in the family room), very comfortable beds, and a nice pool. The pool area was not extremely large but was still very nice with a few rows of pool chairs behind the swim up bar. The wifi was available in the rooms for free which was great. The best thing about this hotel was the staff, who went out of their way to help me when I had lost my phone, being only 17, they gave me a free escort and driver to take me to the police station to get make a claim, which I was very appreciative of. They were also extremely friendly in every aspect of the hotel. Free shuttle bus ran at 10am and 4pm into the centre of Kuta near Discovery Mall, but it was only a 10 or 15 minute walk into Kuta anyway. Overall I found this hotel to be very good quality for money, and would recommend it to my friends.

Room Tip: The rooms with balconies are very nice, as they are very big and have lovely chairs over looking the...
See more room tips
  • Stayed: June 2013, traveled with friends
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1  Thank Travelling_morgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, Public Relations Manager at Aston Kuta Hotel & Residence, responded to this reviewResponded July 21, 2013

Dear Traveling Morgan,

Firstly, we would like to thank you for taking your time to write such a beautiful review on TripAdvisor.com.
It brings joy to our hearts to hear that you had such memorable stay with Aston Kuta and we hope you will visit us again in the future.
We also would like to convey our gratitude that you would recommend us to your friends and loved ones.

Looking forward to welcoming you again and have a nice day.

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Reviewed June 26, 2013

Million thanks to Duty manager Mr Ari for his prompt act and great help when my family checked in on 24th June .We had a bad start with air con issues in our room, we feedbacked and immediately Mr Ari made an effort to check some rooms by himself in order to fulfill our request of strong AC . He also upgraded our room and ensured that all our request were met.
Additionally, we would also like to Thank Ms Eva for helping us with our room reservation via email. She was prompt and professional with her reply which really made our booking real fast and easy which we could not get such prompt reply from other prestigious hotel . Again I would like to thank Mr Ari and Ms Eva for their assistance which made our stay with my family such memorable and an unforgettable one.
Thanks & Regards; Mr Yong & Ms Sharon
E507

Stayed: June 2013, traveled with family
1  Thank Ryankyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, Public Relations Manager at Aston Kuta Hotel & Residence, responded to this reviewResponded July 2, 2013

Dear Mr. Yong and Ms. Sharon,

Firstly we would like to thank you for taking the time and review us at TripAdvisor.com.

It is our great pleasure to hear that you enjoyed your stay with us. We are also glad to know that our staffs has done the best service for our respectable guests.

We personally will send your regards to Mr. Ari and Ms. Eva and we believe they are as pleased to hear that you had a memorable stay.

Do come back and visit us again on your next visit to Bali.

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Additional Information about Aston Kuta Hotel & Residence

Address: Jl. Wana Segara No. 2-5, Kuta 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#15 Business Hotel in Kuta
#18 Luxury Hotel in Kuta
#19 Spa Hotel in Kuta
#21 Family Hotel in Kuta
#25 Romantic Hotel in Kuta
Price Range: $56 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Aston Kuta Hotel & Residence 4.5*
Number of rooms: 209
Official Description (provided by the hotel):
Amidst a tropical setting of the Island of God, nestled in a quaint area of Kuta and only a strol away from the famous Kuta Beach, Aston Kuta Hotel & Residence offers a stylish and comfortable atmosphere for discerning travelers. Strategicaly situated only within 10-minute drive from I Gusti Ngurah Rai International Airport, this property delivers a broad–gauge establishment. Being con-veniently settled nearby shopping mals,the biggest waterpark in Southeast Asia and surrounded by lavish gourmet galore, Aston Kuta Hotel &Residence is the ideal and ultimate home for holiday-makers. Those who travel solo, with friends or family, as wel as honeymooners will find this property voguish and comfy. ... more   less 
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Also Known As:
Aston Kuta Hotel And Residence
Aston Kuta Hotel & Residence Bali

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