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“A Great Family Holiday”

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Aston Kuta Hotel & Residence
Ranked #29 of 251 Hotels in Kuta
Adelaide, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“A Great Family Holiday”
5 of 5 bubbles Reviewed March 24, 2013

Fantastic service! The restaurant staff were particularly friendly, taking time to chat to the children everyday. The breakfasts were fabulous every morning, we ate like kings! Dinner was awesome too with a great selection of Indonesian, Japanese, Western and Kids Menu. The location was great - in Kuta but quiet and not the rowdy party crowd. Close to shopping, restaurants and Waterbom Park. The children loved Kids Club which enabled us to have some quality time together. The Spa massage was fantastic, in very luxurious surroundings. We would definitely stay there again!

Room Tip: We stayed on the ground floor near the pool. As we were in bed by 9pm, the other guests partying in...
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Amanda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, General Manager at Aston Kuta Hotel & Residence, responded to this review, April 15, 2013
Dear Amanda,

Firstly, we would like to thank you for taking your time and review us on TripAdvisor.com.

It is our great pleasure to hear you and your family enjoyed your stay here and nice to know you had a nice dinner.

And also thank you for pointing out that even though we are tucked away in Tuban area, you could still enjoy Bali and have a lot of fun with your loved ones.

We sure hope you would consider visiting us again next time you're in Bali, our staffs would be happy to welcome you back.

Should you need anything or have further inquiries, do not hesitate in contacting me personally at GM@AstonKuta.com.

Regards,
Aris Syamsul
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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940 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 22, 2013 via mobile

Just stayed here for a week with 11 friends and we had an amazing time. The rooms were fantastic and located directly next to the pool. We spent many hours at the pool bar and the staff were amazing!! I would recommend staying at the Aston Kuta to anyone.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Boo2869
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, General Manager at Aston Kuta Hotel & Residence, responded to this review, April 16, 2013
Dear Boo2869,

Firstly, on behalf of the Management, I would like to say thank you for taking your time and review us on TripAdvisor.com.

It gives us real joy to hear that you enjoyed your stay with us and nice to hear that our staffs has treated you well.

We strive daily to give the best to our guests and open to any suggestions to better improve our service.

Sincerely,
Aris Syamsul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin, Australia
Level Contributor
101 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
3 of 5 bubbles Reviewed February 27, 2013

We booked here thru booking.com @ approx $105 per night for deluxe pool view room. Arranged pick up from airport for 67,000 rp, driver awaiting our arrival when we got there. Upon getting to Aston, I paid the driver 80,000rp which I was more than happy to pay, arriving at hotel, was asked if driver paid to which I explained yes, check in staff asked how much I had paid, I told them and the began laughing at me... Not a good start, seasoned Bali traveller, here for a month so Ido kinda know a little bit about the place/prices ect. Arriving at near midnight after a five hour flight,was not to impressed. Given room key with vague directions to room, and of course got lost, found a helpful staff member along the way who helped find our room. Room was overlooking garden and massive wall. I enquired the next morning re: pool view room, was told none available til 6pm the next day. I enquired about upgrading to a suite, on their website this was advertised at approx $30 more than the room I was in, but was told it would be an extra $60, to which I declined. We were only there for 5 nights out of a 28 day trip, so really didn't want to have to move more than we really had to, so we stayed in the " pool view room, with no pool view." Housekeeping were banging on the door on our first morning at 8.15,after arriving very late in the night, was not too impressed. Air conditioner in room never seemed to cool the room over the 5 days, sliding door to patio came off the hinges every time we tried to use it, even after maintenance fixing it. Our room remained unserviced for two days, even though we were out from 10am most days, bar staff continually " hitting on" my 14yo daughter to the point where she couldn't even swim without the talking to or about her (she speaks fluent indo so could understand EVERY word they said) yes, I have been to Bali many times, understand a little curiosity and can certainly take a joke, but felt this was beyond the usual joking. location was handy to access discovery shopping mall, and a 5 min taxi ride to kuta square. Room service tasty and quick. Wouldn't stay here again and probably wouldn't recommend it to friends and family. Better value elsewhere.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Liz F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, General Manager at Aston Kuta Hotel & Residence, responded to this review, April 17, 2013
Dear Betty,

On behalf of the management, we would like to thank you for taking your time and review us on TripAdvisor.com.

We also would like to apologize for the inconvenience our staffs has caused you and your family. Please understand that it is not our Standard Operating Procedure and the staffs involved has been given a disciplinary action for their behavior.

We will also make sure such incident to not happen again in Aston Kuta Hotel & Residence.

We would love to welcome you back to Aston Kuta and do not hesitate in contacting me personally through my email, GM@astonkuta.com.

Regards,
Aris Syamsul
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 26, 2013

We originally stayed with a large group of friends for a wedding a few years ago and everything about the Aston from the friendly greeting and welcome drink on check in to the happy faces greeting us every morning at breakfast was fantastic! My husband and I enjoyed it so much that we have stayed here on our yearly sabbatical since every year since even bringing the extended family along last time!

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Michelle K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, General Manager at Aston Kuta Hotel & Residence, responded to this review, April 17, 2013
Dear Michelle,

On behalf of the management, we would like to thank you for taking your time and review us on TripAdvisor.com.

It is our greatest pleasure to hear that you and your family enjoyed your stay with Aston Kuta Hotel & Residence. And of course thank you for your trust and loyalty.

We would be happy to welcome you back again to Aston Kuta Hotel & Residence should you wish to visit us again.

Regards,
Aris Syamsul
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 19, 2013

the staff were really helpful in teaching us useful Balinese language, making gnarly cocktails in the pool bar and even clubbing with us. the room was cleaned everyday, twice a day. the bed was extremely large and comfortable, we were able to fit 6 people comfortably on it. only a 15 minute walk from Kuta square...but why would you walk when cabs cost $1.30. really enjoyed our stay and will be back next year!

Room Tip: ask for a non squeaking bed!
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Annabelle K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, General Manager at Aston Kuta Hotel & Residence, responded to this review, April 17, 2013
Dear Annabelle,

Firstly, we would like to thank you for taking the time and review us on TripAdvisor.com.

We are happy to hear you had an incredible time during your stay with us and even considering to stay with us again. We are so excited in welcoming you back.

Regarding the bed, we have replace the base of the bed to eliminate the squeaking sound.

Looking forward to seeing you again.

Regards,
Aris Syamsul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 19, 2013

I stayed here with my friend last week (start of Feb). We were greeted so well with smiles and all staff wanting to help in any way possible. We were also upgraded into a Executive (I think) room on the ground level accross from the pool bar including a lounge area which was so spacious. We are both young girls and met a fair few other young people while here. I can imagine that during peak season it would be full of young people but during our stay I'd say it was about 60% young - 40% middle aged.

POOL: The pool is great both day and night. It also has a swim up bar which has happy hour (as mentioned by others below). The cocktail menu has a lot to choose from and the staff have no issue with mixing up anything that you can think of. The swim up bar does close quite early (6pm) but staff wait around until they have made all your drinks. Regardless,the bar in the restaurant is open until 10pm and you can order drinks from room service 24/7.

FOOD: Breakfast was awesome. Everything you can think of - bacon (on request), eggs, omelette, fruit, cereal, even fried rice and mi goreng (perfect hangover cure). Staff are always coming around to your table with complimentary tea and coffee and also asking if you would like additional drinks. The room service and lunch & dinner menus are good with western food and also authentic Balinese options. I would definitely recommend the pizzas! They are to die for! The only issue we had with food was upstairs at the BBQ. It was by no means bad, but in comparison to the other menu options and the hype that was given by staff it was just quite overpriced and not as good of food.

LOCATION: Aston Kuta's situated really well for all types of travellers. You are out of the hustle and bustle but also close to shopping (Discovery Mall - 2 minute cab, Poppys Lanes - 5-10 min cab), clubbing (Legian - 10-15min cab depending on the night & traffic), Kuta beach (5 minute cab).

STAFF: The staff were by far the highlight of my stay here. They are such kind hearted, crazy people. If they hear your name once they will without a doubt remember it for the entirety of your stay. Each morning the males greet you with their hand on their heart and a smile on their face. Staff at the front desk are always willing to help as well as those at the restaurant. The security guards and concierge are funny and willing to help with ordering a cab (get it off the street not ordered by phone because that's additional costs). We had a lot to do with the bar tenders and if you stay here make sure you chuck a few dollars tip to Tenny, Asis & Indra for their amazing service. They all just want to make you laugh and give so much time to each and every person. I could not thank these guys more for how well they treated us and how much of a good time they helped us have. In summary, AMAZING STAFF!

Basically, go there, it's worth it.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jessica A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, General Manager at Aston Kuta Hotel & Residence, responded to this review, April 22, 2013
Dear Guest, thank you for taking your time and review us on TripAdvisor.
We would like to thank you for all the great comment you made and it's our pleasure to hear you have an enjoyable stay with us.
Do keep in touch and we would be very happy to welcome you back.
Don't forget to recommend us to your friends and loved ones.

Regards,
Aris Syamsul.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 19, 2013

My bestfriend and I stayed at this hotel for 1 week and had an awesome time. It was our first time in Bali so we were a bit scared with what to eat, if we should have ice in our drinks etc. But we ate nearly everything on the hotel menu, had nearly every cocktail and had ice in all of our drinks. The food was amazing the staff are hilarious and so much fun to be around. Our room was awesome we got upgraded so had a loungeroom etc on the first floor.

Everything is extremely cheap cabs start at like AUD50cents ($5000 RP) and I think the most we ever paid was AUD$8 ($80,000 RP) and that was from Kuta to Seminyak or you can hire a cab or a car for a day or half a day from like AUD$20-$45 ($200,000-$450,000 RP).

We did water rafting, elephant riding and quad biking which were all awesome and we highly recommend, you can book at the hotel or through your local travel agent which is what we did.

Overall good trip, went out to all the clubs, met awesome people, had lots of fun and will be returning back to Bali next year :)

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Emily B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonKuta H, General Manager at Aston Kuta Hotel & Residence, responded to this review, April 25, 2013
Dear Emily,
We would like to thank you for taking your time and review us on TripAdvisor.com.
We are also happy to hear that you and your friends had a great time, especially that our staffs has treated you well and how you enjoyed your meal and cocktails in Aston Kuta.
We would be really happy to welcome you back.
Don't forget to recommend us to your loved ones.
Regards,
Aris Syamsul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aston Kuta Hotel & Residence

Property: Aston Kuta Hotel & Residence
Address: Jl. Wana Segara No. 2-5, Kuta 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#15 Business Hotel in Kuta
#19 Luxury Hotel in Kuta
#21 Spa Hotel in Kuta
#22 Family Hotel in Kuta
#26 Romantic Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Aston Kuta Hotel & Residence 4.5*
Number of rooms: 209
Official Description (provided by the hotel):
Amidst a tropical setting of the Island of God, nestled in a quaint area of Kuta and only a strol away from the famous Kuta Beach, Aston Kuta Hotel & Residence offers a stylish and comfortable atmosphere for discerning travelers. Strategicaly situated only within 10-minute drive from I Gusti Ngurah Rai International Airport, this property delivers a broad–gauge establishment. Being con-veniently settled nearby shopping mals,the biggest waterpark in Southeast Asia and surrounded by lavish gourmet galore, Aston Kuta Hotel &Residence is the ideal and ultimate home for holiday-makers. Those who travel solo, with friends or family, as wel as honeymooners will find this property voguish and comfy. ... more   less 
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Also Known As:
Aston Kuta Hotel And Residence
Aston Kuta Hotel & Residence Bali

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