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“Nice and Brand New!”

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Aston Kuta Hotel & Residence
Ranked #31 of 253 Hotels in Kuta
Certificate of Excellence
Perth, Australia
Level 5 Contributor
71 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Nice and Brand New!”
Reviewed June 22, 2011

Very Nice hotel based in south kuta. About a 15-20 mins walk to the middle of kuta but only $1 Aus taxi.
The room were very nice and modern. so clean and huge bed. The bathrooms were nice but the shower is a dissapoint.
We ask for a room near the pool. they gave a room close to the pool and about 15 metres from the lobby. which was bad because people at breakfast were loud and woke us up but we were close enough to get the lobby wi-fi for free which was awesome.

Breakfast is good but no bacon at breakfast but they have chicken bacon which is the worst thing ever.. dont try. but the waffle machine was awesome and was used a lot.

the pool was very nice but hardly got sun in there. only one side of the pool had sun. so very hard to sunbake.

they give you a free drink on the rooftop bar.. its a ice tea. pretty bad but good views up there.

Also if your into cocktails. There cocktails are very expensive but there mocktails are very cheap. so just buy a mocktail and add your own vodka!

also dont book with ASIAROOMS.com they promise you a price but you end up getting charge more because of the exchange rate.

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Chademan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arissyamsul, General Manager at Aston Kuta Hotel & Residence, responded to this review, August 18, 2011
Dear Chademan,

Thank you for your recent stay and we highly appreciate the time you took to commend the hotel, the services, and the food from Aston Kuta Hotel & Residence in TripAdvisor.com your comment will be our motivation to be better next time. It always serves us a great satisfaction when we know our guests are happy with the experience in Aston Kuta Hotel & Residence.

We hope you will come to Bali and stay with us again soon.

Sincerely,

Aris Syamsul
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
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English first
Perth, Australia
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 20, 2011

We (family of eight) stayed at Aston Kuta before our trip to Lemongan Island and then again on our return to Bali. Our two nights at the hotel were a great start and finish to our family holiday. We all enjoyed the wonderful facilities at Aston Kuta establishment. The photos on their website really do represent the actual facilities – unlike many other hotels’ photos which are probably many years old. We particularly appreciated the upgrade on our last night in Bali. It was a real treat. We will certainly book at this establishment again and will highly recommend it to our friends and family members. There was just one thing that I think could be improved upon and that is the reliability of car pick up from the airport and return to the airport. We ordered two cars to take us from the airport to your hotel but only one arrived so our party of eight did not arrive at the hotel together. On our last day, the cars which we were assured would be at Aston Kuta by 1.30 did not arrive until 2pm. Our check in time was 1.50 so we were quite late by the time we arrived at the airport and this did cause some distress and anxiety. Everything else about our stay was really wonderful – so, thanks so much to the Aston Kuta staff for that.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank kathylamb52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arissyamsul, General Manager at Aston Kuta Hotel & Residence, responded to this review, August 18, 2011
Dear KathyLamb52,

Thank you for your recent stay and we highly appreciate the time you took to commend the hotel, and the services from Aston Kuta Hotel & Residence in TripAdvisor.com especially about the pick up car, your comment will be our motivation to be better next time. It always serves us a great satisfaction when we know our guests are happy with the experience in Aston Kuta Hotel & Residence.

We hope you will come to Bali and stay with us again soon.

Sincerely,

Aris Syamsul
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coolangatta, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 13, 2011

We stayed at Aston Kuta last week – we had a fantastic holiday which was enhanced by the great service received from your staff while staying at your hotel. Thankyou.

All of your staff really seem to enjoy their jobs which is reflected in their friendliness and willingness to help in any way they can.

Our room, and the hotel facilities generally were spotlessly clean.
The hotel is located close enough to the action in Kuta but far enough away to enjoy some time out.

Keep up the great work - We will definitely be back!

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Nickym4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arissyamsul, General Manager at Aston Kuta Hotel & Residence, responded to this review, July 11, 2011
Dear Nickym4,

Thank you for your recent stay and we highly appreciate the time you took to commend the hotel, the staff, and the service from Aston Kuta Hotel & Residence in TripAdvisor.com. It always serves us a great satisfaction when we know our guests are happy with the experience in Aston Kuta Hotel & Residence.

We hope you will come to Bali and stay with us again soon.

Sincerely,

Aris Syamsul
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 11, 2011

Aston Kuta, mere 10 minutes from the Ngurah Rai Airport, was a very welcome change compared to a one night stay at a lodging house in Legian area. We stayed for 3 nights from the 8th to the 11th of June. Our experience throughout the stay had been nothing but good. The staff were really courteous and friendly. They are definitely approachable.

We booked the Family Room as I had 4 small kids with us. The room we got was on the third floor and it was super spacious. We had 2 twin beds with a queen bed. Bed was soft and enveloping. It felt as though I melted into the bed but it was definitely one of the nicer hotel beds I've slept in. The family room comes with a balcony with 2 long chairs which you can laze on. The room we got was on the third floor and faced the pool. Even though we had to pay for wifi in the rooms, I can still get the free wifi signal from the balcony which is really great! I reckon the first floor rooms are great since the occupants could just jump in from their rooms but I value my privacy more and the upper floors are just perfect for me.

Breakfast was sumptuous. Varies from Indonesian local cuisine to Continental to American. The menu changes every day. There is always enough food and top-ups was always done. Definitely one of the better breakfast buffet varieties I have seen in the better hotels.

Aston is located in South Kuta just next to J Boutique Hotel. It is abt 200m away from the beach and about a 20 minutes walk from Discovery Shopping Mall. However, it can be quite dangerous for you to walk along the tiny pathways with young children with the traffic almost nonstopping. However, as you go along the streets, since there are security guards infront of every restaurant/cafe/hotel entrance, they are more than willing to help stop traffic if there is a need for you to cross to the other side of the road. A taxi ride from Aston Kuta to Discovery Mall costs between 7K - 8K rupiah only. Anyway, Aston also provide free shuttle (10am and 2pm) to Discovery Shopping Mall.

The hotel is located within close distance of gift shops, minimarts so getting toiletries or snacks should not be a problem. There is also a small "warong" owned by a Malaysian guy next to a big minimart . He cooks great Malaysian dishes and charges cheaply too! Definitely will not burst your budget!

The only thing about Aston is that since it is located in South Kuta, you will need to hail a taxi if you wish to go places such as Legian St or Hard Rock Cafe. It's too far for you to walk unless you have the leg power to do so!

All in all, Aston is a definite come back!

Room Tip: All rooms overlook the pool.
See more room tips
  • Stayed June 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank d3lta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arissyamsul, General Manager at Aston Kuta Hotel & Residence, responded to this review, July 11, 2011
Dear D3lta,

Thank you for your recent stay and our hope is not only good but also be special for your family and we highly appreciate the time you took to commend at TripAdvisor.com, about the staff because we always serve guests like kings and queens of our. So we give you the best services, the best room with the high quality bedroom to make you comfortable and we always try to the best to present the best food for our guest with good taste and different menu everyday.
It always serves us a great satisfaction when we know our guests are happy with the experience in Aston Kuta Hotel & Residence.

We hope you will come to Bali and stay with us again soon in different experiences pleasant, because we always make a good changes to keep our guests feel comfortable and will return again. We will always welcome you with warmth when you return.

Sincerely,

Aris Syamsul
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 10, 2011

We stayed in Aston Hotel for 4 days 3 nights and we got free upgrade to premier suite.The room is very spacious and clean. The hotel staff is friendly and provided excellent service to us. If can provide free in-room wi-fi there will be better. Thanks Aston Kuta gave me a memorable Bali trip! I hope to stay Aston Kuta again soon.

  • Stayed November 2010, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank cmchong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arissyamsul, General Manager at Aston Kuta Hotel & Residence, responded to this review, July 11, 2011
Dear Cmchong,

Thank you for your recent stay and we highly appreciate the time you took to commend the hotel, the staff, and the service from Aston Kuta Hotel & Residence in TripAdvisor.com. It always serves us a great satisfaction when we know our guests are happy with the experience in Aston Kuta Hotel & Residence.

We hope you will come to Bali and stay with us again soon.

Sincerely,

Aris Syamsul
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
Reviewed May 21, 2011

This is my first time trip to Bali with my love one. My love one had choose Aston hotel to stay for 4 days 3 night, which leave me a memorable stay in this hotel. We feel happy as our request during booking is fully comply by the hotel,as i request higher level room,the hotel provide us level 5 with the super nice scene from the balcony room. Furthermore surprise is hotel had upgrade us from deluxe room to family suit with price of deluxe room! The room are awesome with nice design n comfortable bed, 69 tv channel provided,big size pool with minibar,make me rather stay in hotel enjoy my perfect room!! The nice scene of picture show in website for this hotel is real! U will get exactly from what u saw in the website pictures!
The service of the staff is awesome n friendly, you will never saw a staff hotel giving u unsmiling face!! They are nice n polite and provide good service for u,treated u as queen n king!!
The buffet breakfast is good as variety of food is provided,me n my love one most favorite is the self-making waffle with the waffle toaster provided! The room service for food ordering is fast n delicious which i order pizza and vanilla shake, deliver in 15 mins! The only dissatisfied is the selection for food in menu is less choice for person who wish to take lunch n dinner in hotel restaurant. Wish more choices of food is provided!
The hotel is very convenience as located nearby the beach, massage center, discovery shopping mall, waterbom (which we have fun in it for whole day) and budget taxi always available once u step out from the hotel!
My love n me sure will stay at Aston hotel again if we having trip again to Bali!
Aston Hotel, i love u!

Room Tip: Higher level, facing the pool.
See more room tips
  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MandyLiong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arissyamsul, General Manager at Aston Kuta Hotel & Residence, responded to this review, May 24, 2011
Dear MandyLiong,

Thank you for your recent stay and we highly appreciate the time you took to commend the hotel, the staff, and the service from Aston Kuta Hotel & Residence in TripAdvisor.com. It always serves us a great satisfaction when we know our guests are happy with the experience in Aston Kuta Hotel & Residence. And always be our pride if you are satisfied with our hotel service, we will always try to be the best for our guest.

We hope you will come to Bali and stay with us again soon. We will always welcome you with warmth when you return.

Sincerely,

Aris Syamsul
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 17, 2011

The hotel is clean and modern enough and quite accessible to Kuta and surrounding areas by cab. It is walking distance to Tuban beach but the beach is littered with rubbish. DO NOT SWIM THERE. I wish the hotel staff had mentioned there were other beach options such as going to Kuta beach, when we asked them for directions to the beach. It was my husband's and my 16 month old daughter's first trip to Bali and they were so disappointed at the beach quality. We went back immediately to the hotel and just swam at the pool. Good thing there was a kiddy pool at the hotel. Breakfast quite good with a wide selection of dishes to choose from. There is a transport concierge at the hotel but don't even bother taking those if you are okay with taking taxis. They were charging 120,000 rupiah for a one way trip to Jimbaran Bay which is 10-15 minutes away and said taking a taxi might be more expensive or might be cheaper. We instead took a taxi and paid only 35,000 rupiah. Cleanliness is a bit of an issue. During our first day we got back from our swim around lunch and they still haven't cleaned the room. We had to request housekeeping to do it before they came to the room and cleaned it up. On the second day they cleaned the room but forgot to wash the used mugs. The aircon also started dripping a couple of times but we normally just put it at a higher setting and it would stop. They also put us in a room with twin beds even though we are a married couple with a young child. And even though I had a very young child, they put us quite a long way away from the reception area. There was an elevator near the area where we were put up but it was broken so everyday one of us had to carry our daughter the full length of the hotel just to have breakfast or go out and then return back again. I also wish they had mentioned there was a kiddy club early on. We only read about it in a brochure in the room on our last night there. We could have brought our daughter there instead of leaving her and the nanny in our hotel room watching cartoons in the afternoon.

  • Stayed May 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RaraSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arissyamsul, General Manager at Aston Kuta Hotel & Residence, responded to this review, May 18, 2011
Dear RaraSingapore,

Thank you for your recent stay and we the review about Aston Kuta Hotel & Residence in TripAdvisor.com. I deeply empathize with the unpleasant experience during your stay.

Rest assured that we take your review very seriously and we have taken immediate actions to address this issue with related sections to rectify the issue and to prevent this from happening again.

If in the future you have a plan to come to Bali again, please choose Aston Kuta Hotel & Residence to accommodate your stay and let me know on your visit so I can personally ensuring that your experience will be very much improved from the last time.

Thank you for your attention.

Sincerely,

Aris Syamsul
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aston Kuta Hotel & Residence

Property: Aston Kuta Hotel & Residence
Address: Jl. Wana Segara No. 2-5, Kuta 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#15 Business Hotel in Kuta
#20 Luxury Hotel in Kuta
#20 Spa Hotel in Kuta
#21 Family Hotel in Kuta
#25 Romantic Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Aston Kuta Hotel & Residence 4.5*
Number of rooms: 209
Official Description (provided by the hotel):
Amidst a tropical setting of the Island of God, nestled in a quaint area of Kuta and only a strol away from the famous Kuta Beach, Aston Kuta Hotel & Residence offers a stylish and comfortable atmosphere for discerning travelers. Strategicaly situated only within 10-minute drive from I Gusti Ngurah Rai International Airport, this property delivers a broad–gauge establishment. Being con-veniently settled nearby shopping mals,the biggest waterpark in Southeast Asia and surrounded by lavish gourmet galore, Aston Kuta Hotel &Residence is the ideal and ultimate home for holiday-makers. Those who travel solo, with friends or family, as wel as honeymooners will find this property voguish and comfy. ... more   less 
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Also Known As:
Aston Kuta Hotel And Residence
Aston Kuta Hotel & Residence Bali

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