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Reviewed November 26, 2012

I stayed 2 nights at 2 BR apartment and expecting to have a kitchen ready just to steam vegetables for my baby and reheat small portion of rice and bread for his snack. Unfortunately there is only an LNG stove provided without LNG. you will be charged for another IDR 40 thousand and somebody will bring the LNG cylinder to your room. Kitchen utensil will also be provided upon request. Well, I'm not planning to open a restaurant inside my hotel room :)
The room is clean and huge, but bathroom fixtures quality is below average. Even a floor drain in the main room is broken. This is very easy to fix and the parts is cheap, they better go to the building material store nearby and buy it, cost only IDR 50 thousand max :)
Better take a room along with breakfast, its value for money and safe your time.
The location is not really close to the centre of Kuta. If you are parents with toddler/ baby, definetly need a rental car to go around.

Date of stay: November 2012
    • Value
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Thank NoviSay
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HarrisRiverview, General Manager at Hotel & Residences Riverview Kuta (Associated HARRIS), responded to this reviewResponded December 3, 2012

Dear Mrs. Novisay,

Greetings from HARRIS Hotel & Residences Riverview Kuta

Thank you for choosing our hotel and for posting a review on TripAdvisor recounting your recent stay with us.

First of all, I would like to sincerely apologize for the circumstances you have encountered during your stay, related with the drainage and kitchen set things. We have learnt that your constructive feedback is for our improvement thus I trust this would only bring us to the best service we would deliver to our valued clients.

We would like to acknowledge you that we are looking forward to the opportunity to have you as one of our guests again in the future.

Superb regards


Marija Tjie
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2012

I stay at suite room. Really a good place to stay with family....
The Orange colors & friendly staff welcome us nicely.
The room cleanest makes us comfortable as soon as we walk to our room.
i like the aroma therapy they provide in the room..
I can enjoy staying in the room watching LCD TV supported with lots of channel.
The room service is fast n responsive.
I always choose harris river view every time i come to Bali....

Date of stay: November 2012
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank Hairul S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HarrisRiverview, General Manager at Hotel & Residences Riverview Kuta (Associated HARRIS), responded to this reviewResponded November 20, 2012

Dear Tuan Shah,

Friendly greetings from HARRIS Hotel & Residences Riverview Kuta.

Thank you for staying with us and sharing your experiences with the TripAdvisor readers.

It is pleasing to know that you had an enriching journey with us, loving the product and staffs friendliness, and you had found the accommodation a perfect value.

On behalf of our family, we look forward to welcoming you back to our warm hospitality in the not too distant future.

Once again thank you and with superb regards,


Marija Tjie
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2012

I book hotel for 3N from agoda, for business trip. To make reimbursement possible, I need hotel bill. And then Hotel staff refuse to print out hotel bill, since I book from 3rd party -agoda- instead of direct book. Argue few times. Hotel offer absolutely no solution. I desperately need the paper. I just hope our office will not refuse reimbursement.

Very bad experience, very unhelpfull staff. This is the first time, hotel reject of guess request. To print out the bill is an easy way, as I experince with many others hotel.

Otherwise, food not so good. Bathroom bit small, closet misplaced (not center), very small space for right leg.

my check in date Nov 7 2012.

Date of stay: November 2012
  • Trip type: Traveled on business
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1  Thank Pahala B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HarrisRiverview, General Manager at Hotel & Residences Riverview Kuta (Associated HARRIS), responded to this reviewResponded November 20, 2012

Dear Bapak Pahala,

Greetings from HARRIS Hotel & Residences Riverview Kuta - Bali.

First of all, thank you for staying with us and for sharing your opinion, as our customers feedback are the most precious source of information in order to consistently keep on improving our services and facilities.

Please rest assured that we have taken appropriate action to address the problem and to prevent future occurence.

We are looking forward for an opportunity to better serving you for your next stay at HARRIS Hotel & Residences Riverview Kuta.

Superb regards


Marija Tjie
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2012

I love the swimming pools that are provided in the hotel, since I love to swim. They are very clean and beautiful. My 3 years old daughter also enjoyed the hotel very much. She likes the Dino club and dancing with Dino everyday. This hotel is suitable for family holiday.

Date of stay: October 2012
Trip type: Traveled with family
Thank Tyas D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HarrisRiverview, General Manager at Hotel & Residences Riverview Kuta (Associated HARRIS), responded to this reviewResponded November 1, 2012

Dear Ibu Tyas D,

Smiley greetings from HARRIS Hotel & Residences Riverview Kuta.

I would like to thank you for spending your precious time to put review about your current stay with us. Glad to knowing that your stay was enjoyable and your family member happy with it. Regards from the all players and the dancing dino to your daughter.

Thank you once again and we hope your next visit will be as pleasant as the previous one.

Superb Regards

Marija Tjie
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2012

Stayed for 2 nights. They allowed us to check in early (11am) and also to check out late (1pm). However our flights back home were not until the evening, so it was arranged that we could extend our checkout until 6pm (for an extra 350,000 IDR) which was very accommodating.

The restaurant's food was very good, and we had their buffet breakfast both mornings - convenient and wide selection.

Our 2 kids, age 7 and 6, really liked the place. We stayed in a 2 bedroom apartment overlooking the main pool. The kids shared a room (2 singles) and it was nice to have our own bedroom and en-suite. Everything was clean and fresh when we arrived. We were very pleased with the room.

2 things though stand out to me that are negative. The main pool doesn't have a closing time at night, and so potentially the noise of the pool guests can keep you awake is you plan to go to bed before 10. I was concerned it would keep my kids up. The other thing is that music is played throughout the hotel during the day and into the evening. So if you plan on taking a mid-day nap it might be irritating. I always travel with earplugs so I was still able to get my sleep. So I wouldn't say the rooms are well sound proof.

There are 4 pools (some people have said 3 pools in their reviews, but there is actually 4)
The staff are super friendly and we would definitely stay here again.
It's close and convenient to points of interest, and very easy to catch a taxi out the front.
I wish we had longer time at the hotel before we left.

If you are expecting a beautiful "riverview" you will be disappointed. There is a river within view (just behind the hotel) but it's dirty...like all the other rivers and waterways in Bali. That didn't bother us though, we didn't pick the hotel for it's river view - just because of it's location, 2 bedroom apartment and quality pricing.

A week before we stayed here, we briefly stopped by and asked to see a 2 bedroom apartment and they happily showed us around, so we could see before committing to stay (as you cant always trust online photos) So they are very accommodating. I would highly recommend this hotel.

Room tip: Get the breakfast included in your room package
Date of stay: October 2012
  • Trip type: Traveled with family
    • Value
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    • Cleanliness
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1  Thank Catherine H
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HarrisRiverview, General Manager at Hotel & Residences Riverview Kuta (Associated HARRIS), responded to this reviewResponded November 2, 2012

Dear Ms. Catherine Hosking,

Greetings from HARRIS Hotel & Residences Riverview Kuta,

What a pleasure to read your detailed yet enthusiastic review and we thank you very much for sharing your experience at HARRIS Riverview.

The HARRIS Residence 2 bedroom is indeed one of a kind and we are glad to note the facilities, location and the staff friendliness made your stay in Bali memorable!
Thank you again for sharing your experience, and we hope we may have the chance to welcome you n family back in the near future.

Superb regards


Marija Tjie
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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