We arrived at reception some two hours after we were expected around 2am, to be greated with lovely smiles and a quick checkin - everything was organised and there was no hold ups at all - we were in our rooms within 15 minutes of arriving. This efficiency set the tone for the rest of our stay (12 nights in total). My husband and I had a Deluxe room in B block on the top floor and as organised with the staff prior to our arrival My son and his wheelchair bound partner where given a ground floor room in A Block with a lovely outlook. The extra bed for their young son was also there set up and ready for him to fall into.
The rooms where clean and comfortable and serviced daily. Room service was quick and food always hot. Full buffet breakfast was included in the cost which was about $70/night AUD. I found there was enough of a range for me not to be bored with what was on offer and you could have your eggs done anyway you liked on the spot.
The swimming pools where lovely although my preference was for the larger pool - it was never crowded no matter how many people were there.
I found the staff all friendly and always ready with a quick smile and hello, willing to do whatever they could to make your stay pleasant.
Whilst we were there they were upgrading the pathways to match the newer section of the hotel - at all times they were careful not to let this become a difficulty for people staying in the hotel.
They have recently added spa facilities to this hotel which i used several times. I didn't find them anymore expensive than any of the other quality spa's in the area and the 2 hour relaxation massage was brilliant.
All in all I was extremely pleased with this hotel and thank all previous reviewers for their comments which helped us decide to stay at this hotel.
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- Also Known As:
- Kumala Pantai Hotel
- Kumala Pantai Kuta
- Hotel Kumala Pantai Bali/Kuta