We travel to Bali once, occasionally twice a year. We stayed at the Kumala Pantai late last year and though the gardens are gorgeous, the pool extensive and clean (though not always easy to get a sun lounge), the rooms clean and large....we found the staff indifferent. In 10 days we were greeted with a hello or smile back to us only a few times. Breakfast staff seem to hover over returned guests they knew or family groups, reception staff near ignored you at the front desk, for pool staff it was an effort to give you a towel (on occasions they were out of pool towels...late arvo) or take your drinks order. The friendliest staff seemed to be the cleaners and gardeners. Overall we were made to feel like an inconvenience, we wont return. Balinese are usually very friendly, except apparantly at the Kumala Pantai. Karen and Gary from Perth
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- Also Known As:
- Kumala Pantai Hotel
- Kumala Pantai Kuta
- Hotel Kumala Pantai Bali/Kuta