We recently stayed at this hotel & I too have mixed feelings. On the one hand, the rooms were big with a large bathroom and decent balcony overlooking the pool. The staff were lovely & the cleaning staff did a great job. The gardens were beautiful and well maintained. However, on the down side, our air-conditioner was on 16 degrees and we were sweating unless we sat right in front of it. We asked on 3 occasions for this to be looked at & even though they cleaned it and re gassed it, there was no improvement at all. When it rained, which is most days this time of year, water dripped onto our ceiling very loudly (we were on the 2nd floor). On the last night water started to drip from the air-conditioner, keeping us awake. In the morning I put a bucket under it & it was half full by the time we checked out at 12. You had to pay for WiFi in your room, which was terribly slow & took you forever to log out of, which used up your time too. WiFi in the restaurant was slow because of everyone using it. My husband also got Bali belly from satays we had at pool no.2 - the beef tasted off - I spat mine out, unfortunately he didn't & he became ill on the Monday & was still sick by the time we went home on Thursday, which was such a waste of our holiday. On more of a petty note, but probably worth noting for some people - there was no 'service' at the pool - if you wanted anything you had to go up and order at the swim-up bar, they also did not collect your dirty dishes, my husband actually took ours back to the bar one day, as there are numerous cats in the grounds and they wouldn't leave us alone trying to get to the food. There was also no 'service' at breakfast, you put in your egg order, or you get your own food and drinks, no-one set up your table or checked if you needed more coffee etc - this was not a huge issue, but other hotels we have stayed in in Bali, they have come around and topped up your coffee & asked if everything was OK or if you wanted anything else. The linen in the rooms could do with an upgrade, our sheets, although clean, had holes in them & the towels we booked out from the pool were old & threadbare - occasionally you would get a new one. All in all, the hotel is quite lovely, but I don't think I would stay there again due to the illness my husband sustained - it spoilt our trip.
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- Also Known As:
- Kumala Pantai Hotel
- Kumala Pantai Kuta
- Hotel Kumala Pantai Bali/Kuta