We checked in late for 1 night. This is our 3rd time at this hotel. But definitely our last. At the time of booking, we informed the staff we will be paying by cash when we arrived but we have no problem securing a booking with a credit card, in case we don't show up. But they went ahead to charge the card on the day of booking and refused to void the payment claiming it cannot be done, although we know it can.
The room layout is alright but the sink is built for giants. The bed is really bad. Looks good but I can feel the springs through the mattress. The pillows are so soft, that when I lie down, I felt as if I was in the hair salon having my hair washed. It was not the case when I last stayed but then I was given another wing. I had a terrible neck problem the next day.
If you can, avoid any calls made from hotels. We had an emergency problem and our mobile SIM card don't seemed to work. We were charged for 3 calls although 2 of them had no response. Explanations to the front desk were no use, they refused to entertain or listen to guest genuine answers.
We were to book for one more night but, needless to say we took our business elsewhere. We will never return.
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- Also Known As:
- Kumala Pantai Hotel
- Kumala Pantai Kuta
- Hotel Kumala Pantai Bali/Kuta