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“What a Gem !”
Review of Secret Garden Inn

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Secret Garden Inn
Ranked #7 of 345 Kuta B&B and Inns
Certificate of Excellence
Perth, Australia
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“What a Gem !”
Reviewed April 13, 2014

My wife and I stayed for 10 nights in late March 2014 and we cannot recommend the Secret Garden Inn highly enough.

This hotel delivers a warm, inviting atmosphere with the most fantastic staff and without the pretention of more expensive hotels. Super value for money.

Small by comparison to the larger resorts, the Secret Garden Inn is well located on Poppies 1. It has easy access to shopping , restaurants and Kuta beach but we weren't disturbed by any outside noise during our stay.

Rooms are well presented and comfortable, fantastic pool, great breakfasts (inc) and transport available when required for very reasonable charges.

The hotels manager (Made - pronounced Marday) was the consummate professional and led a wonderful team who couldn't do enough to make our stay so enjoyable. Thank you to Gusti, Leo, Gede x 2, Bram, Made, Dian and Puta for making us feel so welcomed.

Highly recommended - we will certainly be back !

Room Tip: - Ground floor rooms are just a few steps from the pool ! - Money changing facilities inside the ho...
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank grahbigdaddy2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gian a, Manager at Secret Garden Inn, responded to this review, April 27, 2014
Dear Grahbigdaddy,

Thankyou so much for taking the time to write a review for our hotel. Your positive feedback is warmly accepted and thankyou for recognising the wonderful work that Made and his team do. They are always eager to please and make your stay as enjoyable as possible.

Hopefully you will return again soon.

many thanks from the team at the SGI :)))
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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209 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Chinese (Traditional) first
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English first
Orewa, New Zealand
Level 4 Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 12, 2014

The Secret Garden is an oasis of calm and peace in the middle of all the madness and chaos of Kuta. Step outside and you have literally hundreds of bars, cafes and restaurants to choose from, but lying by the pool you wouldn't know they were there. The pool is tightly enclosed on three sides by the three storied hotel, meaning the pool is protected from too much sun and stays reasonably cool compared with many of the more exposed pools in Bali that become too warm in the tropical sun.
The Secret Garden is a great budget hotel for grown-ups as the 7ft deep (all over) pool guarantees there are unlikely to be any small screaming kids staying there.
The rooms and hotel are kept very clean, the beds are comfy and the oversized fridge means you can stock up on lots of bits and pieces at the Carrefour Supermarket a short cab ride away.
The TV is a bit limited with The Australian Network and BBC World the only English language channels available - but we didn't go to Bali to watch TV. The hot water is on Bali time and takes a while to arrive, but for 280,000 Rph - less then $25 USD a day- about $28 NZD - including breakfast for a room one floor up - it wasn't a big issue.
The staff are great, friendly and helpful and will do everything they can to keep you happy.
It is difficult to find fault with this hotel when you consider the great value for money. Some nights there is a bit of noise from the bar next door up to 11pm but we found that was resolved by simply shutting the bathroom door. This place is great value.

Room Tip: Rooms at the far end away from the hotel's restaurant are the quietest.
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank WilsonOwen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gian a, Manager at Secret Garden Inn, responded to this review, April 27, 2014
Dear WilsonOwen, Thankyou so much for taking the time to write a review for our hotel. Your review highlights what we think are all our good points. We are not a huge hotel but that is exactly why we can keep our prices down and provide you with a quiet small oasis in the midst of a bustling Kuta area.

Our staff too are fully aware of making sure your time is relaxing and peaceful. Thankyou for recognising their efforts.

Hopefully you will be in Bali again soon.

Many thanks from the team at the SGI :)))
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mildew@spin.net.au
Level 4 Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 5, 2014 via mobile

Stayed 26 days and loved every minute of it. Room 37 ground floor is 5 steps from the pool. Large double room with large fridge, ceiling fan, nice cold air conditioning and a king size bed. Bathroom is basic but adequate and water is really hot if a little slow to come through. The staff led by Made are fantastic and always happy to accommodate any request. They are really like family. Exchange rate in hotel is competitive with the street price and reliable too. Wayun the driver who picked us up and returned us to airport is a great guy, very informative and always available at short notice. We loved our stay here, particularly the location in central Poppies 1 lane but very quiet. The pool overt 2 metres deep all round was sparkling clean and very refreshing. Thanks to Made and your crew for looking after us. We will definitely be back.

Stayed April 2014, traveled as a couple
Helpful?
Thank mildew1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gian a, Manager at Secret Garden Inn, responded to this review, April 6, 2014
Dear Mildew1951,

We are so glad that The Secret Garden is making your stays in Bali an enjoybale one. Our staff and in particular the Manager Made has the guests stay at the forefront of his mind.

Thanks for your great feedback it is hugely welcomed :)))
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Perth, Australia
Level 5 Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 5, 2014

This was the fifth time I have stayed at Secret Garden Inn and again its been great with no request too much and Made and the team happy to make my stay enjoyable. From the early morning pick-up to each days breakfast being spot on, my holiday has been really good. I could rely on the people at the hotel to point me in the right direction and thats a big deal when you travel alone. The peace and quiet is wonderful and the pool is lovely and cool after a morning of shopping or walking. Love that its right in the centre of things but you dont feel that you're ever exposed to the "bad part of town". Traveled before as a couple, with the family and this time solo. I'll be back again and again.

Room Tip: Poolside rooms are lovely, but second floor are good value.
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  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kapay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gian a, Manager at Secret Garden Inn, responded to this review, April 6, 2014
Dear Kapay,

Thankyou so much for the positive feedback. Sounds like you have made the Secret Garden your home away from home. We are so pleased that you enjoy the hotel and that the staff are looking after you.

Many many thanks....From the TEAM at the SGI :))
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 11, 2014

Met at the airport by the Inn's driver, Leo, couldn't do enough for us, so got to know him very well on our stay. Value for money the hotel was quite good, but it was the atmosphere that we loved the best. As a couple of the other reviews point out, leaving after a week was like leaving family. We had a family room on the ground floor and we spent a lot of time sitting outside our room where there was a small table & 2 chairs overlooking the beautiful garden and swimming pool. We have stayed in 4/5 star hotels in Bali before, but were recommended the Secret Garden Inn by some friends, as budget accommodation, which would then allow us to visit Bali more often. We took some family members to a luxury hotel for breakfast & a walk around the gardens and it was very beautiful, the service was good, but with the Secret Garden Inn, you are seeing the same friendly staff all the time & you quickly feel at home. In addition the Secret Garden Inn's position is in Poppies Lane 1 so it is so convenient, Shops, Restaurants & Bars at your doorstep. All in all a great & very relaxing holiday so we will now save on the expensive accommodation in Bali & stay at the Secret Garden Inn. By the way the Manager's name is Made, pronounced Marday I think. What a lovely man.

Room Tip: Ground floor costs a couple of $s more, but if it is the relaxing holiday you are after then ground...
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  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Rob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hove, United Kingdom
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 9, 2014

Arrived late and got a cheap room with a double bed. Shower facilities were basic but good in comparisonto some of the rest of Indonesia. Breakfast was nice and the staff were all extremely pleasant and helpful. Great location off Poppies II, right in the thick of it! Returned later in our Bali trip after a less than great experience elsewhere. Well worth a stay if you`re on a budget!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Andy_Dellar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, United Kingdom
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 9, 2014

We stayed here for one night before heading over to Lombok and the Gili Islands. The hotel is in a central Kuta location and near to lots of bars and restaurants. It is tranquil once you get there as there's a lovely deep pool and lush gardens which the rooms are set around. We had a ground floor room and would have loved to have utilised the pool if we had more time.
The room is basic but has everything you need (hot water and air-conditioning). It was nice and clean and the bed was comfortable. We did experience a few mozzies but this was probably our own fault for not putting on repellent or checking the room before falling asleep.
The manager (Wayan I think) was really nice when we arrived. Very welcoming and helpful. Breakfast was included and was offered to us even though we were leaving very early the next morning (though we didn't end up having it).
Transfer for us back to the airport was arranged and left on time and for a good price.
Overall a good place to stay if you want to be in the thick of it in Kuta (but be able to retreat to quiet surrounds).

Room Tip: The rooms on the ground floor are around the pool but cost a bit more. The ones upstairs are cheape...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SnorkelyCouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Secret Garden Inn

Property: Secret Garden Inn
Address: Poppies Lane I, Kuta 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Airport Transportation
Hotel Style:
Ranked #7 of 345 B&Bs / Inns in Kuta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Secret Garden Inn 3*
Number of rooms: 35
Official Description (provided by the hotel):
Friendly, clean and quiet budget hotel nestled down in the popular Poppies 1 Lane, Kuta, Bali ... more   less 
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Also Known As:
Secret Garden Hotel Kuta
Secret Garden Inn Bali/Kuta

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