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“Poor Value For Money”

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Bali Garden Beach Resort
Ranked #35 of 252 Hotels in Kuta
Certificate of Excellence
Reviewed February 2, 2013

While the location, pools and restaurants were wonderful the hotel itself leaves a lot to be desired. The rooms are very dated, especially the bathrooms. The bath towels are in dire need of being replaced. We changed rooms as we had booked a room with twin beds only to be given a room with a king sized bed. As mother and daughter travelling together we had requested twin beds for a good reason! Our room had a view of a wall on one side and the "Tsunami Assembly Point" on the other. We were close to the street so the noise at night from local bars was quite bad. Breakfast was pretty ordinary, and in 2 weeks I don't think they got my eggs right once. Our visit was in Sept/Oct last year which is quite a busy time and I think they could perhaps use the Boardwalk with more space for the breakfast service at busy times. I think they could do with some more umbrellas by the pool, as although a lot of us want to get a tan while in Bali, no-one wants to be in full sun all day. We like to sit on our balcony and enjoy a drink before going out for dinner in the evening, but the balconies attached to the rooms here are way too small to do so, plus the noise from the a/c. Perhaps we have been spoilt by staying in our 1 brm apartment in Tanjung Benoa the week before we stayed here this time.
On the plus side the staff were all superb, especially the pool staff. The spa was also excellent and we made use of those magic massages almost every 2nd day.

We won't be staying here again as we think it is overpriced for the accomodation they provide.

Room Tip: Ask for a room in the north wing to avoid the noise of a/c, motors etc from Discovery Plaza and a ga...
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  • Stayed: September 2012, traveled with friends
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2  Thank cheninlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaliGarden, Social Media Marketing Manager at Bali Garden Beach Resort, responded to this reviewResponded February 4, 2013

Dear cheninlady,
Warmest greeting from Bali Garden Beach Resort

I very much appreciate you taking the time to write your view on the Tripadvisor regarding your recent stay at the Bali Garden Beach Resort. At the outset, let me begin by apologizing to you for the less than adequate experience you received during your stay.

Reservation and front office is coordinating what are the guests requests. Sometimes certain room categories are being not always exactly available on specific dates, as hotels are not blocking rooms for arrivals well booked ahead. And guest preferences are different at times.

Along the Kuta beach towards the North, next to our resort, we have got 16 sun lounge chairs with an umbrella. To be environmental friendly and to use the natural resources the large trees along the north side of the main pool are never being cut back to provide natural shade for those who are using the sun lounges below. (20 pieces). As well in the adjourning gardens they are around 12 units being set as well. And the area over and around the kids pool.

The deluxe room category would give you a bit more space, as even on the ground floor you are having terraces adjourning to the tropical gardens. Those rooms facing the tranquil gardens and the beachfront of the resort.

We understand the situation we are having at the coffee shop at times when guests tend to come together, and we will address it it within this year to extend our breakfast for those who would like to have a bit of more private and settled at out Kori lounge. Which is being planned as we are corresponding.

We are having training plans in place, but appreciating your comments in regards to certain staff knowledge and will address those issues to assure we can provide a more improved and consistent service.

Thank you for taking the time to provide us with such valuable feed back, and it is in our hope you will give us the opportunity to better serve you in the future.

Best Regards,
Nita Traeger
smm@baligardenbeachresort.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,108 - 1,114 of 1,664 reviews

Reviewed February 2, 2013

We stayed at Bali gardens from the 22nd of January too the 29. On arrival we were warmly greeted and taken to their restaurant bar where we were given a drink free of charge. Our room was ready and we were pleasantly informed that we had been upgraded free of charge as they weren't able to put us on the room we had chosen. Wow what service. The whole time people were friendly and willing to go that extra mile too assist us.

Room service was fantastic at request they cleaned our room even though we missed the time cut off on one of our days which was very good of them. The location is ideal right in kuta and the hotel is goregous it's got a traditional Bali feel which is what we wanted great gardens that are well kept and Amazing pools.

The dining at the broad walk was wonderful you can eat dinner by candle light right in the beach with a view of the pool lit up we loved it. For couples there is always romantic music to set the theme. I am a very picky person when it comes to hotels and service and from my experience this place is a 10 out of 10 I believe it should be rated 5 star not four as it ticks all the boxes. It's great value for money and we won't be staying anywhere else but at Bali gardens. Already missing it . Kelly and Dan

  • Stayed: January 2013
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1  Thank kellythemodel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaliGarden, Social Media Marketing Manager at Bali Garden Beach Resort, responded to this reviewResponded February 4, 2013

Dear kellythemodel,
Warmest greeting from Bali Garden Beach Resort,

Thank you for taking the time to provide us with such valuable feed back.

I very much appreciate you taking the time to write your view on the Trip Advisor regarding your recent stay at the Bali Garden Beach Resort, as it is through verbal comments and Tripadvisor that we are able to improve our services.

It is important to us and our business to receive all feedback, positive and constructive from our guests such as yours, I know your points made on the survey will serve as an encouragement to all our staff as we strive to continuously improve the quality of our hotel, customer service and guest well-being.

Thank you again for sharing your experience and it is our hope that we will be welcoming your return in the future.

Best Regards,
Nita Traeger
smm@baligardenbeachresort.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2013

First time we stayed at this hotel Jan 2013, loved it so much have already booked to go again in May 2013. Great location especially sitting at bar looking out over the ocean with really icey cold Bintans friendly staff to serve you and excellent food from the Boardwalk café. Size of rooms very good nice and clean. Made feel welcomed right from the start. Highly recommend.

  • Stayed: January 2013, traveled as a couple
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2  Thank selma m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaliGarden, Social Media Marketing Manager at Bali Garden Beach Resort, responded to this reviewResponded February 4, 2013

Dear selma m,
Warmest greeting from Bali Garden Beach Resort

Thank you very much for taking the time to share your experience on Trip Advisor.

So glad to hear you enjoyed all aspects of your recent stay at Bali Garden Beach Resort. The Team and I look forward to welcoming you back

Best Regards,
Nita Traeger
smm@baligardenbeachresort.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2013

We visited this place whilst visiting Kuta on a cruise stop. The heat had got to me and I couldn't walk another step ! Initially we thought we would just stop & have a drink, but the ambience was so lovely and the waitrose said we could use the lap pool at the front as long as we spent $115 per person. No problem ! We ended up spending the rest of the day there as it was so relaxing looking over the beach & out to sea. We cooled off in the lovely pool and had lunch with several cocktails before heading back along the promenade to our coach back to the ship.! Keep all the shopping malls, market stalls etc. and just head here when you are too hot & tired to go on ! Lovely helpful, friendly staff, lovely food and a lovely setting with a great pool. What a find !

Room Tip: N/A - Day guest
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  • Stayed: January 2013, traveled as a couple
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Thank Spaaddicts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaliGarden, Social Media Marketing Manager at Bali Garden Beach Resort, responded to this reviewResponded February 4, 2013

Dear Spaaddicts,
Warmest greeting from Bali Garden Beach Resort

Thank you for taking the time to write us review regarding your visit to one of our restaurant at the Bali Garden Beach Resort.

And you are right for the non stay guest they can still come and use our lap pool with charge Rp.115.000 [approximately $12] per person and you can use all those deposit to buy a drink.

Hopefully we could welcome you one day to stay at our resort. Once again, thank you for the very nice review.

Best Regards,
Nita Traeger
smm@baligardenbeachresort.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2013

I stayed at the Bali Gardent when they were doing the renovations a few years ago. I found it to be one of the best places I have stayed in Bali. The Food Accommodation Staff etc., were first classs. I have been to Bali several times and I would certainly go back,. The only thing now it is a lot more expensive these days but I would highly recommend it.

Room Tip: Rooms on street side are much noiser as you are opposite the Slingshot and a Bubbas restaurante,whic...
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  • Stayed: March 2012, traveled with friends
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Thank 1Hula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaliGarden, Social Media Marketing Manager at Bali Garden Beach Resort, responded to this reviewResponded February 4, 2013

Dear 1Hula,
Warmest greeting from Bali Garden Beach Resort


I really appreciate your great review – thank you!

I’m thrilled you enjoyed your experience on all levels and I’m especially pleased the team looked after you so well.

We hope to welcome you back soon.

Best Regards,
Nita Traeger
smm@baligardenbeachresort.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2013

Best motel in Bali by far. Would not stay anywhere else. The food, accommodation, pools, all you can eat breakfast and especially the staff are the best in Bali. You won't have more fun then at Nita's beach bar on the board walk. Nita you rock!!!!!
Whoop whoop

Stayed: March 2012, traveled as a couple
1  Thank Ben C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaliGarden, Social Media Marketing at Bali Garden Beach Resort, responded to this reviewResponded January 30, 2013

Dear Ben C,
Warmest greeting from Bali Garden Beach Resort

I was pleased to read that your stay was a wonderful and special experience.

Thank you for your expressions of our beach bar at the Boardwalk restaurant, I will ensure that the Bali Garden Team have the pleasure of reading such a wonderful review specially me :) Thank you very much.

Once again I appreciate your response and gratitude, look forward to welcoming you again very soon :)

Best Regards,
Nita Traeger
smm@baligardenbeachresort.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2013

Love going to Bali and love to stay on Kuta Beach. Have stayed in 3 other hotels on the beach in the area but was pretty impressed with this one. Stayed in the newest building Room was very clean, bed &pillows very comfortable, linen white & in very good condition. The views over the beach, pool & garden area was beautiful. The 3 pools were very clean with plenty of banana lounges, cabanas, table and chairs. We never had any trouble getting one. The beach restaurant was a beautiful spot to be at sunset for drinks and a great place to eat. The food was very good and as cheap as the street cafes. Plenty of lounges for happy hour at sunset over looking the beach. Breakfast was fine but it was not as comprehensive as some other hotels, it is worth asking if they don't have something you might like. Great position to beach, market, cafes and shopping.

Room Tip: Ground floor is good
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  • Stayed: June 2012, traveled as a couple
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1  Thank Deb777_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaliGarden, Social Media Marketing Manager at Bali Garden Beach Resort, responded to this reviewResponded January 31, 2013

Dear Deb777_11,
Warmest greeting from Bali Garden Beach Resort

Thank you for taking the time to provide us with such valuable feed back.

I very much appreciate you taking the time to write your view on the Trip advisor regarding your recent stay at the Bali Garden Beach Resort.

As it is through verbal comments and Tripadvisor that we are able to improve our services; it is important to us and our business to receive all feedback, positive and constructive from our guests such as yours, I know your points made on the survey will serve as an encouragement to all our staff as we strive to continuously improve the quality of our hotel, customer service and guest well-being.

Thank you again for sharing your experience and it is our hope that we will be welcoming your return in the future.

Best Regards,
Nita Traeger
smm@baligardenbeachresort.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bali Garden Beach Resort

Address: Jl. Kartika, P.O.Box 1062, Kuta 80361, Indonesia
Location: Indonesia > Bali > Kuta District > Kuta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Kuta
#23 Luxury Hotel in Kuta
#25 Spa Hotel in Kuta
#25 Family Hotel in Kuta
#38 Romantic Hotel in Kuta
Price Range: $80 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bali Garden Beach Resort 4*
Number of rooms: 183
Official Description (provided by the hotel):
Experience the perfect seaside holiday at the Bali Garden Beach Resort. Located right on the beach, next to Discovery Shopping Mall, across the road from Waterbom Park and a short stroll to the Matahari Shopping Square and the Seni Art Market, the resort is the most convenient place to stay. With three swimming pools, four restaurants, four bars and a spa, plus the style, service and warm welcoming smiles that make Bali famous, the Bali Garden Beach Resort offers fantastic value in a stunning oceanfront location. ... more   less 
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Also Known As:
Bali Garden Beach Hotel Kuta
Bali Garden Beach Resort Kuta

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