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“Our Bali Holiday - Fantastic!”

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Bali Garden Beach Resort
Ranked #39 of 251 Hotels in Kuta
Certificate of Excellence
Moe, Australia
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Our Bali Holiday - Fantastic!”
Reviewed October 7, 2012

We travelled to Bali and stayed at Bali Garden Beach Resort for 12 nights in September 2012.(family of 6 with 4 kids). Large family room on ground floor. Excellent loacation. Close to beach, markets, shopping centre, restaurants. Beautiful, friendly staff. Pools, gardens and Boardwalk restaurant and swim up bar were fantastic. Rooms were a bit dated but cleaned immaculately daily (only in the room to sleep anyway!). I would definatley stay there again and hightly recommend for families. Thanks, Amy J.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Amy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaliGarden, Social Media Marketing at Bali Garden Beach Resort, responded to this review, October 8, 2012
Dear Valued Guest,
Warmest greeting from Bali Garden Beach Resort

We are really appreciate your great review, Thank you.

I’m thrilled you enjoyed your experience on all levels and I’m especially pleased the team looked after you so well.

We hope to welcome you back soon to Bali Garden Beach Resort.

Best Regards,
Nita Traeger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
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English first
Perth, Western Australia, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 6, 2012 via mobile

This was our very first trip to Bali. Upon arrival, the desk staff were very friendly and welcoming. Our room was not quite ready, so we were offered another instead of having to wait. There is some construction going on which will enhance the hotel, but it did cause us some noise. Upon approaching the staff, they were very accommodating and moved us to a quiter room. Nothing was too much trouble. If I could offer any advice, it would be to approach the staff if you have any concerns. Give them a chance to help you while you are there, instead of waiting til you get home to complain, at which point its too late. We found the hotel to be in the perfect location with access to both Centro and Discovery Malls, right across the road from Waterbom and close to the Art Market and general market shopping. The setting is absolutely beautiful, right on the beach. The Boardwalk Restaurant served delicious food with free entertainment nightly such as fire dancers and acrobats. We looked forward to seeing all the friendly staff, though had a definite soft spot for Lovan. He welcomed us to our regular table and provided fantastic service. We were always asked if we wanted the childrens (aged 3 and 7) meals served first with the entrees which was a nice touch. The breakfast has an array of choices and we made sure to make the most of it before heading out for the day. The Tari Spa offered many services, all at very reasonable prices. My husband is a keen golfer and you can arrange golf packages through the hotel, inc clubs if you dont bring your own. The pools (3) were beautifully set and provided options for little ones, as well as those confident swimmers. We also learnt that booking day trips directly through the tour desk at the hotel saved us money for Waterbom and The Safari Park. We had a fabulous time and will definitely return to The Bali Garden Hotel

Stayed October 2012, traveled with family
Helpful?
8 Thank Cindy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaliGarden, Social Media Marketing at Bali Garden Beach Resort, responded to this review, October 7, 2012
Dear Valued Guest,
Warmest greeting from Bali Garden Beach Resort,

Thank you for taking the time to provide us with such valuable feed back.

We very much appreciate you taking the time to write your view on the Tripadvisor regarding your recent stay at the Bali Garden Beach Resort, as it is through verbal comments and Tripadvisor that we are able to improve our services; it is important to us and our business to receive all feedback, positive and constructive from our guests such as yours, I know your points made on the survey will serve as an encouragement to all our staff as we strive to continuously improve the quality of our hotel, customer service and guest well-being.

Thank you again for sharing your experience and it is our hope that we will be welcoming your return in the future.

Best Regards,
Nita Traeger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 6, 2012

We stayed at the Bali Garden Beach Resort Sept/Oct this year.

During our stay here we also were fortunate enough to get married.

Bali Garden Beach Resort were amazing, Dani the wedding planner works nothing short of a miricale with her staff to make your wedding the best day of your life. Words cannot describe how amazing it was, the 60 guests that attended have all said what a fantastic job that Dani and the staff did. If you are considering getting married here I would tell you NOT to hesitate and book now. The staff are professional, trustworthy and honest and I am greatful of the amazing job they did for us on our special day.

The hotel itself is amazing, the staff and professional and friendly, the rooms are clean and the pool areas (all 3) are fantastic. Dinner or lunch at the boardwalk resturant is a must even if you choose not to stay at the Bali Garden.

I do not hesitate recommending this hotel to all, although because of the excellent service that the staff and hotel provide there is alot of families that stay here, do not let this turn you off staying at the Bali Garden as there is the spa pool which is situated in some nice gardesn which children are not allowed to play in, making this hotel the perfect mix for any age group...

Room Tip: The only difference between the deluxe and superior rooms is where the balcony faces, so if you are...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tamara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaliGarden, Social Media Marketing at Bali Garden Beach Resort, responded to this review, October 9, 2012
Dear Valued Guest,
Warmest greeting from Bali Garden Beach Resort,

Thank you so much for your fantastic review on Trip Advisor.

I’m thrilled you enjoyed your experience on all levels and I’m especially pleased the team looked after you so well.

I have taken great pleasure in passing on your compliments to the Team and especially Dani – thank you for making special mention.

Thank you again for sharing your experience and it is our hope that we will be welcoming your return in the future.

Best Regards,
NIta Traeger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
geelong
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 6, 2012

Stayed for 11 nights Sept/Oct.Family of 5 with 3 children.Excellent hotel.Excellent location. Walking distance to great resaurants,shopping.Waterbom, Matahari supermarket. The staff at the hotel were excellent. Boardwalk restaurant and the bar - excellent prices.The view from the restaurant is wonderful.Used the spa at the hotel and thought it was great. Pools also good for children and separate pool for the adults peaceful. Requested adjoining rooms, which we received and I followed this up with an email a few weeks prior to travelling. Reply was prompt. We will be returning to this hotel.

Room Tip: Had adjoining rooms rooms 381 and 382. View to gardens. Excellent rooms.Rooms are private as they...
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank michelle b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaliGarden, Social Media Marketing at Bali Garden Beach Resort, responded to this review, October 7, 2012
Dear Valued Guest,
Warmest greeting from Bali Garden Beach Resort,

Thank you for sharing your wonderful experience regarding your stay at Bali Garden Beach Resort,

We are delighted to serve you as our guest and you are right, we have the best accommodation location close to everywhere. We are glad to know that you were impressed with our various offerings.

I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best Regards,
Nita Traeger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 30, 2012

Stayed 6 nights in this great location of a hotel Food was great breakfast plentiful and staff were fantastic .Rooms clean with a great view.my two kids loved the pool staff and were always made welcome when swimming .Beers would be the coldest in bali .great restuarant for food at night or walk across the road to may others in the street .shopping next door and waterbom park across the road will be back again.thanks to all the staff at bali garden you made our hoilday great

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darren S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaliGarden, Social Media Marketing at Bali Garden Beach Resort, responded to this review, October 4, 2012
Dear Valued Guest,
Warmest greeting from Bali Garden Beach Resort,

Thank you for taking the time to provide us with such valuable feed back.

I very much appreciate you taking the time to write your view on the Tripadvisor regarding your recent stay at the Bali Garden Beach Resort, as it is through verbal comments and Tripadvisor that we are able to improve our services; it is important to us and our business to receive all feedback, positive and constructive from our guests such as yours.

I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience and it is our hope that we will be welcoming your return in the future.

Best Regards,
Nita Traeger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast, Queensland, Australia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 29, 2012

Spent a wonderful 12 days at Bali gardens best location food cheap and good, breakfast everything you could ask for. Room cleaned with new sheets and towels everyday. We had a ground floor room near the adult pool. Walked straight out to pool and breakfast. Staff were friendly and helpful, bar and restaurant staff wonderful always up for a laugh. Stayed with my husband and 12 yo daughter and friends. Will come back, only negative bit of sewage smell in afternoon near our room and pool. Our room backed onto generator very noisey. Room 151 and 152 .

Room Tip: Rooms on ground floor closest to main pool and restaurant would be best
See more room tips
  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tracy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaliGarden, Social Media Marketing at Bali Garden Beach Resort, responded to this review, September 30, 2012
Dear Valued Guest,
Warmest greeting from Bali Garden Beach Resort,

Thank you for sharing your wonderful experience regarding your stay at Bali Garden Beach Resort,

We are delighted to serve you as our guest and you are right, we have the best accommodation location close everywhere. I am glad to know that you were impressed with our various offerings.

I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We have certainly addressed the issues you experienced with the noicy generator to our Engineering team as at Bali Garden we strive to provide a superior service experience for every customer. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the benefit of the doubt and choose to stay with us again in the near future.

Best Regards,
Nita Traeger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 28, 2012

We had read all the reviews, but still wanted to come with an open mind. Due to some of the previous reviews I decided to contact the hotel (a few times) via email and Facebook to confirm booking & room arrangements as we were traveling with a large party with kids ranging from 2 up to 15. When we arrived check in was terrible, slow and confusing. 1 out of the 5 rooms booked was not ready and none of the rooms were connecting as requested( as we had young children) It has been the only hotel that I have visited that didn't offer welcome drinks, we had to go and pay for our own! Not a great start to our holiday. The positives were the gardens & pools. They are wonderful and clean. The staff down at the Boardwalk restaurant were also brilliant. (Lovan in particular is brilliant) the Tari Spa is great. The rooms are a little tired, if you have a room facing the street is can be a little noisy, but no noise after 12.30. The entertainment each night down at the boardwalk is free and a great addition to the Hotel. Great location near everything & ATM's right across the road. Overall we had a lovely holiday, we would most likely go back to Bali Gardens as we can see improvements continuing and staff like Lovan made it most wonderful. However check in would need to be improved, and understanding that travelling with children is difficult enough without having the added stress of not having them sleeping in the room next door.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank RobTar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaliGarden, Social Media Marketing at Bali Garden Beach Resort, responded to this review, September 28, 2012
Dear Valued Guest,
Warmest greeting from Bali Garden Beach Resort

Thank you for taking the time to tell us about your experience at the Bali Garden Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

We have certainly addressed the issues you experienced with our Front Office team as at Bali Garden we strive to provide a superior service experience for every customer. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I will make sure to pass on the member of staff how their friendliness has been acknowledge and appreciated.

On another note, we take your input regarding the allocate room each other, from our side we never guarantee 100% for the loom allocation next each other, as its very difficult but we always try our best to note that to our system as a special request so that our Reception staff will aware when they allocate guest room.

We appreciate your sharing your concerns, and it is our hope that you will give us the benefit of the doubt and choose to stay with us again in the near future.

Best Regards,
Nita Traeger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bali Garden Beach Resort

Property: Bali Garden Beach Resort
Address: Jl. Kartika, P.O.Box 1062, Kuta 80361, Indonesia
Location: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#11 On the Beach Hotel in Kuta
#25 Luxury Hotel in Kuta
#26 Family Hotel in Kuta
#26 Spa Hotel in Kuta
#39 Romantic Hotel in Kuta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Bali Garden Beach Resort 4*
Number of rooms: 183
Official Description (provided by the hotel):
Experience the perfect seaside holiday at the Bali Garden Beach Resort. Located right on the beach, next to Discovery Shopping Mall, across the road from Waterbom Park and a short stroll to the Matahari Shopping Square and the Seni Art Market, the resort is the most convenient place to stay. With three swimming pools, four restaurants, four bars and a spa, plus the style, service and warm welcoming smiles that make Bali famous, the Bali Garden Beach Resort offers fantastic value in a stunning oceanfront location. ... more   less 
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Also Known As:
Bali Garden Beach Hotel Kuta
Bali Garden Beach Resort Kuta

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