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12 - 17 of 510 reviews
Reviewed August 20, 2019 via mobile

Booked the sintesa 3 bedroom apartment. Arrived to a in the middle of nowhere empty ran down hotel. The photos are nothing like the reality. The pools cold and dirty with frogs in the water and algae in the kids pool making it completely unusable, broken lights, rusty shower and it just goes on. The apartment was spacious and overall not terrible, however again nothing like the photos and extremely ran down... stained dirty furniture and bedding, ripped bathroom blinds that didn’t work, broken shower head. Breakfast was unappetising... everything tasted like it had sugar in it even the cheese slices and beef bacon. I can imagine this place could have been lovely a number of years ago, but neglect has turned it into a disaster. The kicker was the price is still set as if it were a real 4 star resort, even beers were more expensive than in Australia and spa prices highest I’ve seen in Bali...nothing makes sense about the structure of this as a business and considering the place was near empty I suspect it will not survive long if they don’t realign reality with expectation. Staff were nice albeit a bit all over the shop.

Date of stay: August 2019
Trip type: Traveled with family
Thank Torpbea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Sintesa J, Guest Relations Manager at The Sintesa Jimbaran, responded to this reviewResponded August 21, 2019

Dear Torpbea,

Thank you for taking the time to post this review about your stay at The Sintesa Jimbaran. I am disappointing to understand that your stay was not up to your satisfaction, so please accept our sincere apology.

We, at the Sintesa Jimbaran Hotel & Residence are committed to ensuring that we address and resolve all the points you have made.

Our guests satisfaction is our top priority and we take great pride in not only meeting individual expectations, but exceeding them. So, I am requesting another chance to serve you and your family in our hotel at your convenient on our account.

We are more than happy to grant you another stay complimentary in our 3 bed rooms apartment including breakfast for 6 persons for 1 night. Please make your booking through sectsj@sintesahotels.com whenever you have a plan to visit Bali again in the near future.

Once again thank you for staying with us and we look forward to welcoming you back in the near future

Kind Regards,

Ferdinand
Assistant Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2019

The staff was amazingly nice. Especially the women that showed us the room (unfortunately do'nt know her name). The swimmingpool was very beautiful and the hotel had such a nice appearance. The room was nice as well.

Date of stay: July 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kevinheinis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Sintesa J, Guest Relations Manager at The Sintesa Jimbaran, responded to this reviewResponded August 18, 2019

Dear Kevinheinis,

Thank you for taking your time to share your experience regarding your recent stay at The Sintesa Jimbaran Hotel & Residence Bali.
I am honored to read your positive comment and happy to hear that you enjoyed everything during your stay. I will relay your compliment to all staffs of The Sintesa Jimbaran.

At The Sintesa Jimbaran, we are striving to provide the excellent service and experience to our guest. Your valuable feed back is really important to me and my team.

We are looking forward to welcoming you back on your next visit to Bali.

Kind Regards,

Ferdinand,
Assistant Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2019 via mobile

Great service and fabulous staff! Very relaxing hotel. There is free shuttle bus leaving every hour for ones willing to spend some time at the beach, visit the shopping areas or to enjoy food at the seafood restaurants right at the beach. Staff at the hotel will make you feel like at home. I would recommend though to book the rooms with direct light :) Have no doubt when back to Bali , will be back to stay in Sintesa!

Date of stay: July 2019
Trip type: Traveled with family
Thank KristinaAfanasenkova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Sintesa J, Guest Relations Manager at The Sintesa Jimbaran, responded to this reviewResponded July 9, 2019

Dear KristinaAfanasenkova,

Thank you for taking your time to share your experience regarding your recent stay at The Sintesa Jimbaran Hotel & Residence Bali.
I am honored to read your positive comment and happy to hear that you enjoyed everything during your stay. I will relay your compliment to all staffs of The Sintesa Jimbaran

At The Sintesa Jimbaran, we are striving to provide the excellent service and experience to our guest. Your valuable feed back is really important to me and my team.

We are looking forward to welcoming you back on your next visit to Bali.

Kind Regards,

Heny,
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2019

Had a wonderful time staying at sintesa, service was really nice and the rooms were perfect. They have a very large pool which you can use, but because of the location on top of a hill it was a little bit too chilly since the sun wasn’t shining on the pool area a lot either. But the beach is superclose and they have a free shuttle every hour which brings you to the very nice jimbarian beach in 10 min. The restaurant was a little bit over priced for the quality of the food (in comparison to the other restaurants in bali) but the beach offered a lot of nice places to eat (for cheap) which you can acces very easily with the shuttle. There’s also a restaurant called opia around the corner who has a free shuttle back to the hotel all night. Overall a great experience.

Date of stay: June 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank madeliefkuijper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Sintesa J, Guest Relations Manager at The Sintesa Jimbaran, responded to this reviewResponded July 7, 2019

Dear Madeliefkuijper,

Thank you for taking your time to share your experience regarding your recent stay at The Sintesa Jimbaran Hotel & Residence Bali.
I am honored to read your positive comment and happy to hear that you enjoyed everything during your stay. I will relay your compliment to all staffs of The Sintesa Jimbaran

At The Sintesa Jimbaran, we are striving to provide the excellent service and experience to our guest. Your valuable feed back is really important to me and my team.

We are looking forward to welcoming you back on your next visit to Bali.

Kind Regards,

Heny,
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2019

We can't sleep all nights, we booked room no 5122, 5120, 5114. The rooms so creepy, and we cannot sleep very well. Due to fitness and pool open at 09.00 AM, so early morning 07.30 , I running in outside hotel.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Evi Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Sintesa J, Guest Relations Manager at The Sintesa Jimbaran, responded to this reviewResponded July 9, 2019

Dear Ibu Evi Y,

Greetings from The Sintesa Jimbaran Hotel & Residence,

It is quite disturbing to know that you were not enjoying your recent stay with us.
We would like to hear more about the detail that concerned you during your stay so we could improve on the areas accordingly.
We will be more than grateful if you may please inform us the details through my email gsmtsj@sintesahotels.com for our necessary follow up.

On the other hand, our Gym opens from 06.00AM to 09.00PM daily for members and in-house guest with no Instructor in-charge unless you book for a session in advance with a Private Trainer during the operation hours.
While the SPA services open from 09.00AM to 09.00PM in daily basis. However the Lockers, Toilets, Shower, Steam, Sauna, Cold Plunge, Hot Plunge and Towels are all available following the operation hours of our Gym.

Please accept our sincere apology and it will be highly appreciated if you and your family could give us another opportunity to welcome you back to our hotel in the near future


Thank you and regards,

Heny
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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