Dear Ibu Evi Y,
Greetings from The Sintesa Jimbaran Hotel & Residence,
It is quite disturbing to know that you were not enjoying your recent stay with us.
We would like to hear more about the detail that concerned you during your stay so we could improve on the areas accordingly.
We will be more than grateful if you may please inform us the details through my email gsmtsj@sintesahotels.com for our necessary follow up.
On the other hand, our Gym opens from 06.00AM to 09.00PM daily for members and in-house guest with no Instructor in-charge unless you book for a session in advance with a Private Trainer during the operation hours.
While the SPA services open from 09.00AM to 09.00PM in daily basis. However the Lockers, Toilets, Shower, Steam, Sauna, Cold Plunge, Hot Plunge and Towels are all available following the operation hours of our Gym.
Please accept our sincere apology and it will be highly appreciated if you and your family could give us another opportunity to welcome you back to our hotel in the near future
Thank you and regards,
Heny
Guest Service Manager