Strange one this. we booked our holiday with Voyage Prive the company that assures quality and luxury at the very least. Initially we bought a suite but a few months later was told that this hotel doesn't have suites and the info we originally payed for was a typo. After lots of discussion we had no choice but to accept a small refund and accept the no suite option. All along Voyage prive cutting their cloth to suit them. All the glitters with voyage prive is not gold!
This hotel was advertised a 5* luxury well it certainly is not luxuary or 5*. It's a 3* at the very best. Upon entering the room and a quick look round. The bath room looked like it had been wiped down not throughly cleaned there were black hair in the shower (not mine I'm blond and hubby bald). The towels grey, and pillows stank..I had them changed twice. The floors were never cleaned.
Breakfast caters for Asian palat and very limited to western breakfast. No fresh milk it's uht stuff. I notice the fridge never got cleaned once in the week we were there, there were filthy finger marks all down the front, the staff are slow and inattentive.
The bar is a nice area but the drinks are well over priced so decided to eat and drink out. With voyage prive we were under the impression we got half board but had to make the trip into town 2 miles away to take either lunch or dinner from a very limited set menu. No got if your vegetarian or vegan. Upon arriving we were told by the bellboy that we weren't allowed to use the other pool and japanise restaurant as this was for the Chinese and japanise only (why? ) then the staff members stated he didn't like them anyway. So unprofessional.
The pool area is ok and not too cold but I keep getting a smell of gas which stopped me from wanting to sit out and sunbathe. The whole place could do with an injection of cleaning and personality from its surroundings and staff although it does have some nice qualities. The roof top terrace, the fish in the lobby, the gym and spar area (but these are sex separated and the men's didn't work the entire time we were there which was a disappointment). There was one member of the front of house staff which stood out for us and was helpful the rest wasn't that helpful or polite which I haven't experienced here before in Bali. I think the staff do need some training in western ways of customer service, funny though that on our last two days the breakfast staff were more attentive after mangement were I. Supervising. I wouldn't pay again to come to this hotel and defiantly won't ever book with Voyage prive again. Save your money.

Myself and my husband stayed in this hotel for 4 nights. In terms of outside perception it looks lovely when you arrive, a bit “conference hotel” but comfortable. The staff were very inattentive when we checked in, not overly welcoming and even worse on check out! We were escorted to our room, which on first appearances was comfortable, despite the smell of damp. We dumped our bags and went to have a look around the hotel, when we returned we noticed that someone had been in our room, which we found strange (they jammed paper into the electricity key card dock, as we’d taken the key from here, this was how we noticed). We raised it to reception and they said they’d sent someone to check everything was ok. We then noticed money had gone missing from our room, totalling about £30. We then noticed a loud squeaking noise coming from the air con unit. We chose to pop out to see the beach and hoped that it was a temporary issue. When we returned the same noise from the air con, we adjusted some settings and hoped for the best. No joy. My husband jumped in the shower, which on turning on the tap, the tap fell off the wall. With these issues we called down to reception to ask them to look at the air con as it was going to be difficult to sleep! They sent some engineers up who tried to fix the issue but eventually offered to move us. This was comical! They showed us a few rooms, one had the same problem with the air con, the other had a balcony which opened out into the corridor (picture below - who designed this!) and another which we finally settled with. The fun didn’t end here, the air con in the new room hadn’t been switched on when we moved and we quickly realised it wasn’t working! Our room was 29 degrees Celsius at times. When we called down to reception, again they sent up some engineers who pressed a few buttons, but nothing changed. The room was dirty (dead bugs and hair on the headboard of the bed), hot and just generally tired. The tv had a strange screen burn that showed up constantly. We were then offered to move rooms again for the second time, again this was comical as the rooms we were offered, one had the same issue and the other had the squeaking air con. We also had some change left on the side stolen from our room for the second time, a lot less money than the first time but still frustrating. We explained this to reception that theft had happened but nothing was done. Breakfast was terrible, limited offering and held in the bar. For a 3 year old hotel there shouldn’t be these issues. This hotel is not 5*, had we not been under the impression we would be staying at a 5* hotel we may have been more understanding. This hotel could be great if managers trained staff correctly, actual maintenance was carried out in the rooms and customer experience was something that’s important. I know I’m going to get a generic response to this review, but I feel management for this hotel should really look at some of these downfalls and address them. We moved rooms twice, and both had multiple issues! Stay at this hotel at your own risk, be cautious with your belongings and don’t expect 5 star.