I have stayed at this Hotel during Nyepi period with my husband and 1,5 years old daughter. Before I checked in, I read some reviews from Tripadvisor about this hotel and decide not to have high expectation of this Hotel. We checked in at 3 and get inform that they upgrade our room (thank you for that) and all check in procedure runs well. I get the information that during Nyepi all restaurant will be closed for lunch and dinner for a la carte which is only buffet is available for lunch and dinner. Room service is open from 8 pm. Okay, we think we can deal with that.
On Nyepi day, breakfast was good. We plan to spent a day by the pool but all of sun lounger is full. We are looking for the hotel staff to get us like just 1 chair for us to put our stuff but none is stand by there and we decide to just put it near the restaurant. No one over us a towel where I see one staff at Angin-angin restaurant look at us putting our stuff near the restaurant staircase but didn't do anything. We would like to ask him for a towel but he's gone (Maybe he didn't see us?). After swim My husband looking around to get a towel for my daughter but they said they will comeback with the towel but didn't. After waiting like 20 minutes we decide to just back to our room - all wet. Don't blame us if there's a lot of water on your lift because there's no one give us just one towel.
Lunch time, we look at the menu and it's not interesting for us since it's Balinese - Indonesian food. So we decide to skip lunch for us while my daughter have her own instant food.
From the hotel information that they put on our room we noticed that buffet start at 7 PM. But when I double check to front office at 5.30, they said that dinner is start from 5 - 8 PM. I just thinking, how if we didn't check and still expect that dinner just start at 7?
But after we read the dinner menu again we didn't excited and decide will have dinner when room service open.
We ordered at 8 and it come by 8.45 where the food is completely cold and tasted so so.
But the good point during Nyepi is: internet working well, TV channel is available except local channel. yeay!
The rooftop is have fantastic view for sunset. We love to just sitting there and watch the sun is setting down.
In the next morning, we realized that there's a menu on hot dish that served from the last night buffet menu (kakul... something?). Mmmm... it's not really good for me as a guest that realized we are served a last night dinner.
Last, as a local I sometimes feel that the staff is underestimate us from the way they talk and explain. Maybe management have to let them know that there's a "local" guest feels like this.
Overall the stay is great. Good and clean room. But some point need to be fixed.

I highly recommend this place for a family holidays or for having a relaxing time. It's a beautiful hotel, good food, wonderful people.
Great price as I got an scoopon deal.
One of the best holidays I ever had.