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All reviews scoopon deal hourly shuttle local shopping centre hotel bali junior suite movie room beautiful hotel steam room buffet breakfast interconnecting rooms rooms are great extra bed pleasant stay star hotel the hotel offers quiet area front office
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Reviewed March 30, 2018

Always love staying at the Sintesa to catch up with the friendly staff. The pool is large and good for laps. Breakfast service and food good. Shuttle bus to Jimbaran beach every hour. Bali's best kept secret :-)

Date of stay: February 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank daverH796IW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Sintesa Jim... B, Guest Relations Manager at The Sintesa Jimbaran, responded to this reviewResponded April 2, 2018

Dear daverH796IW,

Warmest Greetings from The Sintesa Jimbaran,

Thank you so much for taking the time to share your recent experience with us and I am so pleased to read your sincere feedback after staying at The Sintesa Jimbaran. It is a true pleasure to know that you enjoyed everything during your stay.

We highly appreciate your positive feedback regarding our hotel facilities also services and i will relayed your compliment to all staffs.

once again thank you for choosing our resort and I will certainly share it with the team. We sincerely look forward to the pleasure of welcoming you and your family back again at the resort for another memorable and relaxing experience.

Kind Regards,
Sam,
Asst. Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2018

I have stayed at this Hotel during Nyepi period with my husband and 1,5 years old daughter. Before I checked in, I read some reviews from Tripadvisor about this hotel and decide not to have high expectation of this Hotel. We checked in at 3 and get inform that they upgrade our room (thank you for that) and all check in procedure runs well. I get the information that during Nyepi all restaurant will be closed for lunch and dinner for a la carte which is only buffet is available for lunch and dinner. Room service is open from 8 pm. Okay, we think we can deal with that.
On Nyepi day, breakfast was good. We plan to spent a day by the pool but all of sun lounger is full. We are looking for the hotel staff to get us like just 1 chair for us to put our stuff but none is stand by there and we decide to just put it near the restaurant. No one over us a towel where I see one staff at Angin-angin restaurant look at us putting our stuff near the restaurant staircase but didn't do anything. We would like to ask him for a towel but he's gone (Maybe he didn't see us?). After swim My husband looking around to get a towel for my daughter but they said they will comeback with the towel but didn't. After waiting like 20 minutes we decide to just back to our room - all wet. Don't blame us if there's a lot of water on your lift because there's no one give us just one towel.
Lunch time, we look at the menu and it's not interesting for us since it's Balinese - Indonesian food. So we decide to skip lunch for us while my daughter have her own instant food.
From the hotel information that they put on our room we noticed that buffet start at 7 PM. But when I double check to front office at 5.30, they said that dinner is start from 5 - 8 PM. I just thinking, how if we didn't check and still expect that dinner just start at 7?
But after we read the dinner menu again we didn't excited and decide will have dinner when room service open.
We ordered at 8 and it come by 8.45 where the food is completely cold and tasted so so.
But the good point during Nyepi is: internet working well, TV channel is available except local channel. yeay!
The rooftop is have fantastic view for sunset. We love to just sitting there and watch the sun is setting down.
In the next morning, we realized that there's a menu on hot dish that served from the last night buffet menu (kakul... something?). Mmmm... it's not really good for me as a guest that realized we are served a last night dinner.
Last, as a local I sometimes feel that the staff is underestimate us from the way they talk and explain. Maybe management have to let them know that there's a "local" guest feels like this.
Overall the stay is great. Good and clean room. But some point need to be fixed.

Room tip: Pool view is good but a little bit noisy.
Date of stay: March 2018
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
Thank Vidya91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Sintesa Jim... B, Guest Relations Manager at The Sintesa Jimbaran, responded to this reviewResponded March 20, 2018

Dear Vidya91,

Thank you for taking the time to post this review about your stay at The Sintesa Jimbaran. I am disturbed to hear that you were disappointed by your experience. We value all guest comments which help us to continually enhance our facilities and services.

We are taking this comment very seriously to investigate this matter to uplift the quality of our services

Our guests’ satisfaction is our top priority and we take great pride in not only meeting individual expectations, but exceeding them. I am committed to ensuring that we address and resolve each point you have made.

Please accept our sincere apologies and our commitment to using your feedback to enhance the experience for all of our guests. we will relayed your constructive feedback to department concern for improving our services and quality

Once again thank you for choosing us, looking forward to welcoming you back in the near future

Kind Regards,
Sam,
Asst. Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2018 via mobile

I highly recommend this place for a family holidays or for having a relaxing time. It's a beautiful hotel, good food, wonderful people.
Great price as I got an scoopon deal.
One of the best holidays I ever had.

Date of stay: September 2017
Trip type: Traveled with family
Thank Hassan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Sintesa Jim... B, Guest Relations Manager at The Sintesa Jimbaran, responded to this reviewResponded March 18, 2018

Dear Hassan H,

Thank you for taking your time to share you experience regarding your recent stay at 'The Sintesa' Jimbaran Bali. I am honored to read your positive comment regarding our facilities and services. As you may know your comfort and your attention receive our first attention. I will relayed your compliment to all staffs of The Sintesa Jimbaran

At 'The Sintesa' Jimbaran, we are striving to provide the excellent service and experience to our guest. Your valuable feed back is really important to me and my team.

We are looking forward to welcoming you back on your next visit to Bali.

Kind Regards,
Sam,
Asst. Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2018 via mobile


We have just spent 3 beautiful days at this place. This hotel has a good ambience, helpful staff, and their rooms are very spacious and luxurious. Our room had a delightful balcony overlooking the garden. Their breakfast was good with a lot variety of food. And the breakfast staff were excellent on remembering what you like to drink and were all attentive to our needs.
I thoroughly recommend this resort. It is a great place to stay

Date of stay: March 2018
Trip type: Traveled with family
1  Thank IntanPApsari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Sintesa Jim... B, Guest Relations Manager at The Sintesa Jimbaran, responded to this reviewResponded March 18, 2018

Dear IntanPApsari,

Thank you for taking your time to share your experience pertaining to your recent stay at our hotel. We're glad to learn that you had a wonderful stay with us especially for breakfast experiences.

At 'The Sintesa' Jimbaran we strive to provide the excellent service to our guest. we hope that your positive feedback can encourage us to continuously deliver the excellent service to our guest. We will relayed your compliment to all staff especially Eka.

Once again thank you for choose us to staying here, looking forward to welcoming you back on your next return to Bali.

Kind Regards,
Sam
Asst. Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2018 via mobile

The hotel soooo beautiful.
The room was big and comfortable.
The view from the room was great.
The staff is friendly and helpful.
Daily breakfast was great and delicious!
They offer a shuttle to a shopping mall and the beach too
Great services ♥

Date of stay: March 2018
Trip type: Traveled with family
Thank Mutiara A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Sintesa Jim... B, Guest Relations Manager at The Sintesa Jimbaran, responded to this reviewResponded March 18, 2018

Dear Mutiara A,

Warmest Greetings from The Sintesa Jimbaran,

Thank you so much for taking the time to share your recent experience with us and I am so pleased to read your sincere feedback after staying at The Sintesa Jimbaran. It is a true pleasure to know that you enjoyed everything during your stay.

We highly appreciate your positive feedback regarding our hotel facilities also services and i will relayed your compliment to all staffs.

once again thank you for choosing our resort and I will certainly share it with the team. We sincerely look forward to the pleasure of welcoming you and your family back again at the resort for another memorable and relaxing experience.

Kind Regards,
Sam,
Asst. Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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