Our last visit was May 2017 and impression was really positive.
This is the reason which we decide the second trip here and highly look forward to.
However quality of entire atmosphere was very disappointed to me and much worse than our first trip here.
*Negative:
a. Hotel not only allows smoking visitors who sit in front of restaurant stairs but also group tourists make non-stop noise in swimming pool.
Many group tourists even wear bathrobe everywhere and make elevator very wet from swimming pool.
There is no any staff was trying to keep environment quality and cares about this bad impression to other visitors.
b. The first-day house-keeping time was very late.
We already finished our activity in the morning and back to hotel around 2:00pm but room is not ready yet.
Room service called us around 3:00-4:00pm and ask if we need house-keeping immediately.
We asked to change schedule upon 5:00pmwhen we are out again for dinner.
However there is no house-keeping service when we were back.
The reason hotel didn’t pay attention our requirement and canceled this service directly...
c. The last meal before our leaving, we ordered beef rib , Cesar salad and vanilla milkshake.
The core of bread is completely cold and very hard to chew.
Milkshake is drinking like “pure milk” not like after shaking.
The staff said everything is under standard procedure.
However we ate 3 meals here and ordered milkshake every time.
We can easily tell the difference...
In addition, we complained the bread and poor service.
Hotel staff answered there is a long table with group tourists (around 6-7 people) and was too busy to notice this small detail....
Even restaurant seems to provide free of milkshake however still cannot hide quality of this dinner is under average level.
(We payed the rest food by cash.)
*Positive:
Most of staff service is still nice.
Atmosphere is normal Bali style during day time “until group tourists back”.
We especially recommend this lady, Ratna who owns smile to everyone and tries to provide good service.
*Summary
There are too many group tourists and some behaviors are out of control...
Those group tourists made a lot of noise not only evening but also morning.
Afternoon is quiet.
However who comes to Bali and stay at hotel in the afternoon everyday for escaping noise from group tourists?
Company rule of Sintesa makes me feel do not respect those visitors who truly respect quality of hotel.
If you really desire to enjoy peaceful vacation in Bali,
I personally recommend to think over to skip Sintesa.