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All reviews scoopon deal hourly shuttle local shopping centre hotel bali junior suite movie room beautiful hotel steam room buffet breakfast interconnecting rooms rooms are great extra bed pleasant stay star hotel the hotel offers quiet area front office
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Reviewed March 15, 2018 via mobile

We have been to bali over 15 times and gave never had a negative experience until now.

Upon arrival we find out our booking was lost to which we needed to provide proof to the staff. whilst waiting for the hotel to confirm our booking they asked us to wait in the restaraunt so we decided to order meals...

45 mins later they came out but completely forgot my partners meal.. after questioning where it was they advised they would make it up and that they were sorry.

approx 1 hour after we tried checking in the staff advised us they now had our 2 rooms ready but they were not interconnecting and on separate floors meaning our children our children would stay in one and us in another. We advised the staff that this is not good enough as we will not keave our young children 5 and 2 alone in a room that is not connected with ours.

We were booked for 7 days and I really wanted leave at this point as it was now around 2.5 hours and we still had not checked in.

The staff then managed to find interconnecting rooms after we proved what we requested... we decided to stay as we were told if we left we would not receive a refund.

The following day we chose to leave our children in the kids club. There were no other children their and it was a bit of a drama to have the staff open the club. anyhow after waiting an hour they found someone to open the kids club and watch our kids... we read the daily activities planned and assumed these would be carried out like all other kids clubs we have been too.

we returned back to the hotel at approx 330pm and checked up on the kids, the were both begging us to take them out as they were very hungry and thirsty. Our children then advised us that they had not had anything to eat or drink all day. When we questioned the staff member running the kids club she kept advising us lunch was at 1 o'clock.. we were confused as it was now 330pm. We took the kids out and gave them lunch and some water.

we then went to reception and queried why the kids were not given any lunch or water fir the entire day and they responded with its the parents responsibility to feed your children lunch and give them water.

we were dumbfounded as we read that lunch was provided on the daily activities and have been to many kids clubs in the past and the children are always fed.

So all in all we were advised that we should have returned from a day trip at lunchtime to take our kids out of the kids club, give them lunch, put them back in the kids club and continue on with our day...

The vibe of the hotel in general was very quiet and had zero atmosphere... like an old closed down fair that lights up when guests arrive... it was nothing like any other resort or hotel bali has offered with the cheerful staff and happy atmosphere. Never again will we stay here and we highly recommend boycotting The Sintesa if you are travelling with family and expect a great experience.

We left the resort after 2 days due to constant disappointment, the horrible vibe and the disgusting service provided to our young children in the kids club. We were promised a refund are now still pursuing this over 1 month later

Date of stay: February 2018
Trip type: Traveled with family
2  Thank Steve L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2018

Love the place especially the family room. Travelling with kids is not as easy as travelling solo as you need to have more space. The Sintesa Jimbaran offers family room which is quite spacious and ideal for family. Strategic location, only a few minutes away from the local attractions including the famous seafood cafes.

Room tip: Partial ocean view room is nice!
Date of stay: February 2018
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
1  Thank Ria A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Sintesa Jim... B, Guest Relations Manager at The Sintesa Jimbaran, responded to this reviewResponded March 18, 2018

Dear Ria A,

Thank you for taking your time to share your experience regarding your recent stay at 'The Sintesa' Jimbaran Bali. I am honored to read your positive comment and happy to hear that you enjoyed stay with us. As you may know your comfort and your attention receive our first attention. I will relay your compliment to all staffs of The Sintesa Jimbaran

At 'The Sintesa' Jimbaran, we are striving to provide the excellent service and experience to our guest. Your valuable feed back is really important to me and my team.

We are looking forward to welcoming you back on your next visit to Bali.

Kind Regards,
Sam
Asst. Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 2, 2018 via mobile

overall tidy and clean, process check in slow they said due to peak season my view the SOP how to handle guest with confirmation must be revised and updating, that's why i called to slow to forget. Key room on 5707 out of order please fixed it. frontline must be updating and re-training. during my stay highly appreciate to bu aris thanks for your assistance.

Date of stay: July 2017
Trip type: Traveled with family
2  Thank GusD104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Sintesa Jim... B, Guest Relations Manager at The Sintesa Jimbaran, responded to this reviewResponded March 4, 2018

Dear Gus D,

Thank you for taking your valuable time to share your experience and giving us a very constructive feedback.

I am disturbed to hear that you were disappointed by your experience. We value all guest comments which help us to continuously enhance our facilities and services. We always giving attention to our valuable guests as a priority due to make them happy during their stay in The Sintesa Jimbaran.

Please accept our apology for not being able to satisfy you during your recent visit. I hope at some time in the future there is an opportunity for you to come back to The Sintesa Jimbaran and to again enjoy a perfect beginning, which continues until the time you check-out.

We look forward to welcoming you back in the near future

KInd Regards,
Zuhry
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2018

Our last visit was May 2017 and impression was really positive.
This is the reason which we decide the second trip here and highly look forward to.

However quality of entire atmosphere was very disappointed to me and much worse than our first trip here.

*Negative:
a. Hotel not only allows smoking visitors who sit in front of restaurant stairs but also group tourists make non-stop noise in swimming pool.
Many group tourists even wear bathrobe everywhere and make elevator very wet from swimming pool.
There is no any staff was trying to keep environment quality and cares about this bad impression to other visitors.
b. The first-day house-keeping time was very late.
We already finished our activity in the morning and back to hotel around 2:00pm but room is not ready yet.
Room service called us around 3:00-4:00pm and ask if we need house-keeping immediately.
We asked to change schedule upon 5:00pmwhen we are out again for dinner.
However there is no house-keeping service when we were back.
The reason hotel didn’t pay attention our requirement and canceled this service directly...
c. The last meal before our leaving, we ordered beef rib , Cesar salad and vanilla milkshake.
The core of bread is completely cold and very hard to chew.
Milkshake is drinking like “pure milk” not like after shaking.
The staff said everything is under standard procedure.
However we ate 3 meals here and ordered milkshake every time.
We can easily tell the difference...
In addition, we complained the bread and poor service.
Hotel staff answered there is a long table with group tourists (around 6-7 people) and was too busy to notice this small detail....
Even restaurant seems to provide free of milkshake however still cannot hide quality of this dinner is under average level.
(We payed the rest food by cash.)

*Positive:
Most of staff service is still nice.
Atmosphere is normal Bali style during day time “until group tourists back”.
We especially recommend this lady, Ratna who owns smile to everyone and tries to provide good service.

*Summary
There are too many group tourists and some behaviors are out of control...
Those group tourists made a lot of noise not only evening but also morning.
Afternoon is quiet.
However who comes to Bali and stay at hotel in the afternoon everyday for escaping noise from group tourists?
Company rule of Sintesa makes me feel do not respect those visitors who truly respect quality of hotel.
If you really desire to enjoy peaceful vacation in Bali,
I personally recommend to think over to skip Sintesa.

Date of stay: February 2018
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank KK1983205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Sintesa Jim... B, Guest Relations Manager at The Sintesa Jimbaran, responded to this reviewResponded March 4, 2018

Dear KK1983205,

Thank you for taking the time to post this review about your stay at The Sintesa Jimbaran. I am disturbed to hear that you were disappointed by your experience. We value all guest comments which help us to continually enhance our facilities and services.

We are taking this comment very seriously to investigate this matter to uplift the quality of our services

Our guests’ satisfaction is our top priority and we take great pride in not only meeting individual expectations, but exceeding them. I am committed to ensuring that we address and resolve each point you have made.

Please accept our sincere apologies and our commitment to using your feedback to enhance the experience for all of our guests. we will relayed your constructive feedback to department concern for improving our services and quality

Once again thank you for choosing us, looking forward to welcoming you back in the near future

Kind Regards,
Zuhry,
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2018 via mobile

The Sintesa Jimbaran is a family orientated hotel with beautifully decorated rooms set in immaculate gardens.
Three bars; two pools with a kids club and beautiful views.
Family connecting rooms; courtesy bus into Jimbaran Bay for minimal shopping and staff who will do anything to help.

Pros:
Breakfast-do many choices including waffles!!

Mens Barber- not only does he do cheap professional cuts-he sings too!!

The food!! Wholly crap the food is the best in Jimbaran. Dont be fooled by the call of sea food on the beach! The food here is always tasty and is without a doubt better than on the beach.

Courtesy Bus-goes into Jimbaran hourly. Cheap deli food and different things to see and eat

Staff. Can not fault the staff-not one issue in any way shape or form. Not one bad word, not one slip up. The staff are 10/10

Cons:
Taxi costs is ridiculous.
We hired a driver “Ned Kelly” on FB for $50 for 9 hours. $80 for 14 hours
trust me you need a driver

The distance to Kuta!!
Although Kuta is meant to be half hour. The traffic is feral in Bali
Two hours to Kuta!!

Price of Beer.
This is my only Bar issue. $8-10 for a Corona
Buy Au$40 for a carton of Bintang from store.
Use fridge provided.

Date of stay: February 2018
1  Thank Speno_Sharon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Sintesa Jim... B, General Manager at The Sintesa Jimbaran, responded to this reviewResponded March 4, 2018

Dear Speno_Sharon,

Warmest Greetings from The Sintesa Jimbaran,

Thank you so much for taking the time to share your recent experience with us and I am so pleased to read your sincere feedback after staying at The Sintesa Jimbaran. It is a true pleasure to know that you enjoyed everything during your stay.

We highly appreciate your positive feedback regarding our hotel facilities also services and i will relayed your compliment to all staffs and I do apologize for the inconvenience during your stay

once again thank you for choosing our resort and I will certainly share it with the team. We sincerely look forward to the pleasure of welcoming you and your family back again at the resort for another memorable and relaxing experience.

Kind Regards,
Zuhry,
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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